Please be CAREFULLY using trading polish platform Bitbay.net (OWN me 3000Eur)

[merve arslan]

-> Repost,i made this in the wrong topic!

Dear bitcointalk community,
Im new here so please be kind with me,

I have a problem with this company,perhaps someone have the same experience with them.( I have found an same feedbag from another user if u google  there feedbags in web.) This made me feel so much uncomportable.
To the case:

I have registered me there around 2 weeks ago and everthink went  easy and fast.I have send them 3000 Euro !!! from my german  bankaccount 1 week ago .They locked my funds after i bought(without letting me know,i found out after in the chat with Co worker,strange thing was in my login  history was written payment " DONE" after i send some BTC to me)

There reason :

 duo of the reasons " my account could be compromissed " or  "precautionary measure against terror .. "

I should thend them an actuall selfie with paper written the date ect to verify im the real owner.Have done it and got stave off .Until now nothing happend,just there standart text Bla bla  they sent me always.

I send them EVERTHINK proof u can imagine,every detail proof of banktransfer,where u can see the exact amount,login from my online banking,the selfie,my front and backside ID.

I dont even have a phone number from them or an contact from there supervisor,or  the finance department from them, which are responsible for this.The chat workers could not help me really and it seems they have nothing say from there order of ranks.


Im done with this kind of behavour ,i have NO trust in this,i have written them a thousend time that we just solve this that they should send MY funds to my german bankaccount back .I send it legaly from there,so how could i be not the real owner?!?!?! This doesnt make sense and there behavour is just an exuse to hold (my) customers funds back ,perhaps to enrich there own backs.?

They dont have ANY authorization to command and control about others people  money.If they have any problem ,then close the customer buissnes relationship and send all funds BACK.

I will  gonna contact my local police and off course polish police and will write down  an lawsuit against these persons.

I will write this down here to get any help from you or how to handle this.Also to speak out an WARNING.

Thank you a lot .
Kindly regards from germany

Merve :_)

 

[AB de Royse777]

I know bitpay.com but never knew any bitbay.net. However there is an account (https://bitcointalk.org/index.php?action=profile;u=252173) who is representing them. I found it after some quick search. You should be contacting him.

Also please provide the proper format of your accusations which will be found here.

I hope the case see a happy ending.

Cheers ;-)

[merve arslan]

I cant answer them because there are not allow get in contact with " newbies"
Bitbay.com is legit, i mean them  link ->https://bitbay.net/de

if u can inform them to read this topic or send me a PM  this would be great !:_)

But thanks for your help and time
Much recommend! :_)

[The Cryptovator]

i mean them  link ->https://bitbay.net/de

if u can inform them to read this topic or send me a PM  this would be great !:_)

Can you please provide more information like screenshots about chat or mail? And please use correct formats as already said @Royse777. Provide more evidence as much as possible then we can tag that account and he will come here automatically to reply. Upload your screenshots on imgur and post it here. They have lot of thread on bitcointalk we can tag them if there is strong evidence. Hope you will get back your money or they have to provide valid reason why they have  blocked your account.

[merve arslan]

How can i upload pictures`?
Otherwise i will post the links here and upload them online

proof of accountholder/balance: https://gyazo.com/b2606d068957d16c3e77446e2a389655

proof of conversation  https://gyazo.com/c6261dd91aa9e2967ead982c4028fe8a

proof of block for " safety reasons " : https://gyazo.com/65aac7ce69bbed349584724350901b54

proof of other customers feedbags found in google search  :https://gyazo.com/1dd79ece01ef69c175bef4d14880815a

Please keep in mind that there is much more conversation,i just made 1 screenshot from it to show you thats its real.

Personal information about me i cant upload here duo of security reasons.i send it more than enough to there workers from the security department.Its a shame that they are still holding money after all the verifications .I cant do more yet.

They completly blocked me in there online chat.I cant even contact them.After  verifiy myself with my name the connection get broken.
I called a friend for testing and he have no problems with chatting.

WHAT IS THE DIFFERENT BETWEEN THEM AND A THIEF?
I will go for shure to the local police !

I worked my ass off for this money,its not money i made easy  with trading ect.

i could cry ((

Only wish is they send money back to the bankaccount where money was send.This is traceable.So there are no reasons to stop this for there own " security "

PS.For urgend reasons i can send u all detail payment infos from me that money was sent from my account ect.I really hope we can solve this with the community help.They are completle stubborn to me.


Merve

[AB de Royse777]

How can i upload pictures`?

You can not upload the pictures because you rank is not enough to upload a picture. You can post the image links here and someone else who (me or anyone) can quote those links for visibilities.

Edit:
I see the links. But this links are not in proper format. Next time please use imgure.

proof of accountholder/balance: https://gyazo.com/b2606d068957d16c3e77446e2a389655

proof of conversation  https://gyazo.com/c6261dd91aa9e2967ead982c4028fe8a

proof of block for " safety reasons " : https://gyazo.com/65aac7ce69bbed349584724350901b54

proof of other customers feedbags found in google search  :https://gyazo.com/1dd79ece01ef69c175bef4d14880815a

proof of accountholder/balance:


proof of conversation  


proof of block for " safety reasons " :


proof of other customers feedbags found in google search  :



I hope this helps. By the way, did you pay using BTC. In this case you can post the tx IDs. This will help to prove the payments.

[TalkStar]

OP  you feel it necessary to make everyone careful about Bitbay.net for that thanks from my side. Its showing there your account has been locked for safety reason. After that i will suggest you to keep contact with them about your issue. Try to provide the info they want to release your fund. 

If finally you got no necessary help from them than you can update your thread again to make everyone Careful about Bitbay.net

[merve arslan]

They completly blocked me.

They dont help me.I dont want use there service ect,I just want that they send the money back to the legal owner from which they got the money trasnfer.Every bank transfer is clearly traceable.

But they dont want this because of " savety reasons,im not the owener ect" -> Do you understand the mistake ?They writing this to for weeks.

It makes no sense because only one who belongs the money is the owner from which the money came.Its everthink just an excuse to hold funds back to there own.

I hope this will give an WARNING and down force there reputation, that you can see there real working methods which are not serious for a legal operating working company

Police is involed this,i contact them.Otherwise im helpless.

Thanks .

[The Cryptovator]

Seems BitBay* is handling promotion on Bitcointalk. Archived his post history for reference. I am little bit confuse about tag due to weak evidence. OP please try to provide more evidence. I have tagged them temporary to reply on this thread. Lets wait for his reply... OP please provide your transaction details.

I can make please contact me via PM i will send it to you

No need, you can post here just hide your details. I have sent negative feedback to them, now they might be come here, lets see what is their excuse.

[merve arslan]

which more transaction details you need? I thought i have show them all mostly.

Do you wanna see payments information from online banking i made to them? I can make please contact me via PM i will send it to you

merve

Some proofs from facebook,should i say something more?Im done

https://gyazo.com/a9ffb3a38c19d8d889755e9337640719

https://gyazo.com/a5c987627a2b788a1f574246cea1ea28

https://gyazo.com/6ede11a2213fc3a1ae6b7b32ca01d4a4


https://gyazo.com/993e0a321f4290cc4e66b69f148ba59f


https://gyazo.com/35c8bf25966d751e820139f93db156f6

( All these people,if u translate got scammed and there acc got locked.strange right ..... )

Looks like from the ceo he hasnt much money for his lifestyle anymore in dubai spending money from customers away ....

Hope bitcointalk admin look much more carefull about there seedy working methods and making still advertising here.

Thanks

[BitBay*]

During the verification course BitBay’s specialist identified a suspected infringement regarding the actual state of the user’s registration on our platform, and thus we have doubts as to the source of the funds. Therefore, the procedures specified in the regulations on counteracting money laundering and financing of terrorism were implemented.

In accordance with AML directive and current law each of exchanges have to follow the same procedures.
We assure you that all our activities are dictated by experience in counteracting fraud and are only meant to ensure the security of our community. We realize that this may cause inconvenience, but ensuring security is our main goal.

@merve arslan today we have sent you again message by email concerning this case.

After check we can also confirm that contact via chat is available and of course if need help do not hesitate to contact us, but you can contact our security department only via email message.
We apologize for the inconvenience and thank you for understanding.

[merve arslan]

I made this thread also for new user to warn about your habits about your trading website,especially if u want invest some more.

1 .After my verfication everthink went fine and easy.You blocked immediatly my account after my first funds got
   transfered to your account.After my account got blocked from you( I could not get made payouts),
   my other payments received,so pay in is oK ,pay out not--> strange right?

2. On your Facebook Review are plenty scam reports about you.ALL of them got " security problems about the money"
    Strange right?Could it be possible that this is a mash from you holding customers money away ....?
    Prooves speaks more than words and this sound very skeptical and your feedbags TO !

3.
  To be on the save side i verified Me to you more than enough.I send ever proove from myself and
   bankaccountinformation i could make ....I have done everthink correctly like u have  written.
  Which other  ecuses u have against me to hold money from me NOW ?Of "terror" reasons,srsly?
   If u think money is not legal,like account is hacked ect,THAN CALL MY BANK.CALL IT!!!!Dont talk and waist time with waiting,do it. !
  
   Your behavour are exactly like an thief,only a " frindly" one.Keep in mind this will do have also penalty.
    SHOW me now legit proofs from yourside which do have an serious exuse.U wont even have one.
   I DONT want buy ect on your website.I want that u ONLY pay the money back to my german LEGAL bank acocunt.
  
 
DID U UNDERSTAND ?DO YOU HAVE THE LEGAL POWER OF AN COURT OR HIGHER  LAW ENFORCMENT GOVERNMENT TO CONTROL AND COMMAND LIKE THIS?You havnt for a company.!!!!!

 
  Payments are traceable,you are responsible for this.But u still denied it, strange right  ...?

4. I also contactet local police and law enforcment to have some offical papers against you.I will NOT DETERMIE
    from a little co worker from your company what will be happend about my LEGAL  earn  & transfered money.


5.  Because of your plenty of scam review on your facebook,there are plenty law suits running against you .Im in contact with some of the victims
  This says all about you.I really hope the a higher government will delet your trading license.!!!


6 You " unblock" the chat contact for me today.But this still looks happend only after i made this report here.

I will keep everyone update in this!


Merve

[The Cryptovator]

We assure you that all our activities are dictated by experience in counteracting fraud and are only meant to ensure the security of our community. We realize that this may cause inconvenience, but ensuring security is our main goal.

What kind of security are you talking about ? Freeze customer fund ?  Are you following your own rules ?

 In the case of adding funds to the Account using the bank transfer made from a bank account not belonging to the User, the funds shall be returned within 30 days returned, at the sender's cost and risk, into the bank account from which they were initially transferred. If the sender cannot be identified, the funds shall be returned into the account of Poczta Polska S.A. or another operator via which they were transferred. The amount corresponding to the costs of performing the transfer by the bank of BitBay shall be deducted from the returned amounts. If the amount to be returned is lower than the amount mentioned at paragraph 9 above, it will be deducted as handling costs.

So why are you not returning this user fund ? How you had completed diposite of this user if he wasn't verified? And during withdrawal time you are suspecting about thay money laundering and financing of terrorism. What the fuck ? He had sent money from bank, not from unknown source. Why return into source account if you have suspicion. You have no right to freeze money only by your suspicion.

[merve arslan]

Exactly the same i was thinking bevor.

These people are just a bunch of modern scammers.So many neg feedbags about the same problem you can get in facebook or check my screenshot  prooves.

I dont understant what they are doing behind there office door in investigating to this case ,still cant contact my offical bank and police department.Still dont even have 1 legit proof with proovable excuses!

Lawsuit is running.Penalty to you who is responisble in this  will come. I really hope they will investigate in your own company about your working methods.Your trading lizence have to got deletet.Seems of taking customers funds is a new earning mash from yourside :_)


Your reputation will get broke ,trust me.



merve

[merve arslan]

 @ Bitbay.net


Whats the situation now,will your supervisor unlock my account in 30 days?
Or do you will send the money bac in 30 days,or what u mean exactly with your last words?Why u cant give me now  not further informations. ?
Im waiting weeks now after I send you my last correct selfie... How can someone thats unqualified and incompetent to calling itself a serious legal  company ?!

[mdayonliner]

During the verification course BitBay’s specialist identified a suspected infringement regarding the actual state of the user’s registration on our platform, and thus we have doubts as to the source of the funds. Therefore, the procedures specified in the regulations on counteracting money laundering and financing of terrorism were implemented.



@merve arslan today we have sent you again message by email concerning this case.

After check we can also confirm that contact via chat is available and of course if need help do not hesitate to contact us, but you can contact our security department only via email message.
We apologize for the inconvenience and thank you for understanding.

Quoted for reference.

During the verification course BitBay’s specialist identified a suspected infringement regarding the actual state of the user’s registration on our platform, and thus we have doubts as to the source of the funds. Therefore, the procedures specified in the regulations on counteracting money laundering and financing of terrorism were implemented.

In accordance with AML directive and current law each of exchanges have to follow the same procedures.
We assure you that all our activities are dictated by experience in counteracting fraud and are only meant to ensure the security of our community. We realize that this may cause inconvenience, but ensuring security is our main goal.

What does that means for the user?
What happens with the fund that was transferred?
Does that mean that you can keep the fund?

This does not sound good. Please update status.

[merve arslan]

If they keep money spend on his own,all duo to there "security excuses,"

I will drive with family members to your  home location and you will see me in real live.
  (It cant be more real than behin a computer )
We will  meet you not on the friendly way as u can imagine and we will get the fucking money back,nothing will stop this SCAMMER!!


 PS : Your chat funktion isnt working and your Email funktion on your webiste TOO.

      You not answer me via email,after waitings of days u send me the exat same copy text as bevor.
      Your reference here on BTCtalk.org are also negative.


Hope someone will shut there service down.

[merve arslan]

BITBAY
what is now?Not answering my detailed Qs i send you.What are u doing in this time?
I wait now 3 weeks.Why u cant send the fucking money not back to the bankowner?
Are u playing with me?I cant contact you on your website chatfunktions isnt working.

ANSWER ME NOW WITH AN ENDING MAIL.

You answer me the last time last week with your standart text u send always.

I hope so much to warn as much users as possible using your website !

[wwzsocki]

It was easy to write a few words about security reasons to hold the money but when members asked detailed questions and raised confirmed concerns there is no reply from the BitBay team.

This story doesn't look good and we all know that they are holding people money using self-made rules.

OP send money from his legal bank account and verified fully before deposit. If there are any concerns about security reasons or any other then the bank should be informed and money sends back. Period.

There is not much to talk about especially if there are plenty of other reviews from scammed in the same way people.

Good to know I will never use this exchange and hope OP and all other victims got their money back.

Shame on you BitBay!!!

[merve arslan]

Theses scammers dont reply me via email for an ending about my detailed asked Qs.


In there chat on there website i will get always told to wait.They dont even hold on there agreements they have written me,still today no Email after i send them a couple time an complain on there website.

Police is involved in this.I will not find a solution with them from theire side except from local government help.

i will keep u up to date.

i hope they will investigate about this company or shut them up

so still now BEWARE OF THIS COMPANY IN POLAND.