IDEX account hacked/compromised *HELP*

[LbtalkL]

It has nothing to do with IDEX maybe you are a victim of phishing you should be careful on what you are clicking on emails check the source of the emails, if it is not a clone site check the URL, install phishing protections. What is your ethereum wallet? I suggest to use metamask for PC and trust or imtoken on android to avoid phishing.

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[aervin11]

My balance on IDEX are gone....

IDEX live support says that I may have accessed a phishing website, but I haven't...

Is it true that my funds have been... hacked?

I think your wallet is the one who is compromised directly, not the IDEX one, it is unlikely to get hacked after 124 days from the time of transfer, that's too long. Maybe you installed some malicious apps on your computer recently, and to mention, using IDEX, you are the one who is in control of your account, they have nothing to deal with lost assets for they also didn't control anything.

I think you should check your computer, maybe your computer is infected with malware, if you download any software, you should check it on https://www.virustotal.com/ before downloading or install it .

Thank you for the advice you gave. Maybe I now have to use more security so that unwanted things happen. Because now it's very dangerous if we are not careful about suspicious links. Because this will have an impact on our life and death.

For dobolspeed3 are you implying that you and OP is the same person? Be careful when switching accounts so you won't look obvious LOL

[cp_underground]

I think that is not your IDEX account but your Wallet.
You miss your private key and someone get it than can stolen your coin.

[pushups44]

This should serve as a reminder to be wary of leaving coins on exchanges, even decentralized ones. As others have pointed out, this could either be malware on a computer obtaining the private key or a phishing website. Always make sure you scan your computer with an antivirus and keep the antivirus updated regularly.

[djuragan]

Hello

My balance on IDEX are gone....

IDEX live support says that I may have accessed a phishing website, but I haven't...

My account: 0xeD1a13DCE13c2FD1FDB094e31fd0c69513566F0C

The funds have been transferred to the following account.
0x47D9A519529EBCc1491480ACdc145B996A44EEF8

Is it true that my funds have been... hacked?

If this address is not yours: 0x47D9A519529EBCc1491480ACdc145B996A44EEF8 than it means you got hacked. Probably phishing. Idex can't help you. Sorry, this is the worst part of crypto.

That is totally true, when ever that happen, what you really can do is just let it go, because no matter what you do, you won't get your coins back.
Everything already been too late to do something about it.

[ariyzt]

nothing they can do with ur ballance
if u put ur key or login on phising or another site then that not idex responsibility
better if u do login use third party like metamask
thats help u a lot and can pretend from hacking or phising site

[CryptoTech_]

If the asset has moved your address you cannot do anything else to return it, I can only give advice to you the next time you have to make sure the website you are accessing is genuine or you can bookmark the website so that you don't get phishing again in the future

[Yutikas_11920]

If the asset has moved your address you cannot do anything else to return it, I can only give advice to you the next time you have to make sure the website you are accessing is genuine or you can bookmark the website so that you don't get phishing again in the future

well, most thieves or hackers attack the wallet that you have and after that move all existing assets to the thief's wallet, on average there are many cases that happen like that, when hackers are able to master your wallet then it will be very dangerous.

[boranes]

If you didn't do it someone else did so no one can restore you your funds.
You probably entered private keys to phishing site.
Can you remember what was the link you have clicked, maybe it really was phishing site. Or my second guess is malware.