Are you sure you copied the full transaction ID? And are you sure the transaction actually went through?
Not sure if I completely understood your problem, but anyway, I suggest looking up the destination/receiving address on a block explorer instead of the hash. Look it up on blockchain.com/blockchair.com . If the transaction actually went through, it should appear on the block explorer regardless if confirmed or not.
P.S. It's called a transaction hash. Not a hash tag.