The whole thing is a mess, as quite well explained
here.Thanks, this explains a lot and is an eye opening article. I used them to withdraw several low amounts successfully, all under €1000. However, on the 23rd of January 2019, I initiated a withdrawal for €23,000 from my cex.io account. The withdrawal is still pending and their support is not forthcoming. I am beginning to think I will never receive my money.