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[boltalka]

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[OmegaStarScream]

I'm not familiar about the error message that should be shown when someone's account is locked, so are you sure the message displayed for transferring is not a simple technical issue?

The documents have been sent after the account got locked or before? If after, then you should probably wait until they do their investigation. Also, when did you sent a ticket and when was their last response (If any)?

You're not the first and probably not the last who have this kind of problem though, If you check the scam accusation section on the forums, you'll see that a lot of people had a similar issue in the past. Your best option right now is to be patient, it could take weeks, If not months from what I've seen about them.

[boltalka]

I'm not familiar about the error message that should be shown when someone's account is locked, so are you sure the message displayed for transferring is not a simple technical issue?

The documents have been sent after the account got locked or before? If after, then you should probably wait until they do their investigation. Also, when did you sent a ticket and when was their last response (If any)?

You're not the first and probably not the last who have this kind of problem though, If you check the scam accusation section on the forums, you'll see that a lot of people had a similar issue in the past. Your best option right now is to be patient, it could take weeks, If not months from what I've seen about them.

I was blocked for no reason.I was told to send the documents, I sent them and waiting for a response for 10 hours, every day I will write about the results

[stomachgrowls]

I'm not familiar about the error message that should be shown when someone's account is locked, so are you sure the message displayed for transferring is not a simple technical issue?

The documents have been sent after the account got locked or before? If after, then you should probably wait until they do their investigation. Also, when did you sent a ticket and when was their last response (If any)?

You're not the first and probably not the last who have this kind of problem though, If you check the scam accusation section on the forums, you'll see that a lot of people had a similar issue in the past. Your best option right now is to be patient, it could take weeks, If not months from what I've seen about them.

I was blocked for no reason.I was told to send the documents, I sent them and waiting for a response for 10 hours, every day I will write about the results

Seeing the screenshot it do only shows error occur which most likely a technical issue not really being blocked but since you already been told to sent out documents then
you wont have any choice but to comply that thing.I know it sucks but with $7000 you would definitely need to do it.You wont really have any choice but to wait up for their response.
Waiting time starts now. Good luck!

[vit05]

It seems to be just a technical mistake or with that particular currency. Although hitbtc is, in fact, a complicated exchange. It does not seem from the images you posted that it's a bad thing. As for the documents, they deny it several times. You must try again whenever a negative occurs.

[joniboini]

That's doesn't look like blocked account to me, probably some technical issues that needs to be solved manually. What kind of documents that you send there? Are they asking for KYC? That seems too much looking at the error you've encountered when you want to withdraw.

Use another exchange if you're successful withdrawing your money from there.

[boltalka]

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[sheenshane]

snip-
The second day passed, the support is silent

That is the problem of HitBTC, there is a lack of staff to accumulate all costumers issues. They can't solve your problem with the days it takes a week(s) or more worst months. I've been using HitBTC last year so far so good and I didn't encounter any issues maybe you did not read it might have an announcement as I see there's an error occur in your account which means technical error not blocked your account.

As I advise to you just don't give up or patiently wait for their customer support will response.

[OmegaStarScream]

The second day passed, the support is silent

If you're expecting a fast response, don't. You're not the only one using the site and I doubt that the verification is automatic for people who voluntary do KYC, let alone when your account is locked, so it might time some time.

[Slow death]

HITBTC restricting my account. Account has passed KYC and granted VERIFIED status

TLDR: HITBTC now not allowing withdrawing, even for accounts that passed KYC. Withdraw now while you still can.



Six months ago my account got suspended. After months of sending 40 plus emails, HITBTC finally unfroze my account. I immediately withdrew most of my funds, but left a small amount to day trade. I did that because HITBTC promised that "No further automated restrictions will be applied". Over the months, from day trading I have built back my balance up to a couple BTC. With the proof of key date approaching, I felt that HITBTC is the prime suspect for being insolvent, so I tried withdrawing my BTC. Guess what, they blocked the withdrawal and froze my account again.

if you can solve your problem, never use this exchange again

That is the problem of HitBTC, there is a lack of staff to accumulate all costumers issues.

or it can be a strategy to take the money of your customers

[examplens]

Unfortunately, their support is very slow and often not helpful.
In one moment I have the same problem there like you. In fact, it was a technical problem. Solved after cache clearing.

watching this thread

[boltalka]

0

[Capt00]

Answered the letter, the first two documents approved. ask for a notarized receipt.

They have a low response on customer support issues, that's perhaps we can say they are a shitty exchange but the truth is they can fix and need some time to wait. Op, hope they can fix your problem because they are the one who can fix not here, we can only give a little bit of advice. Just keep on follow up your support ticket.

[magneto]

HitBTC already has an extremely bad reputation. I mean, just look at their reputation and trust score on this forum.

I have personally seen tens if not hundreds of HitBTC related complaints from this forum and reddit alone. So you're not the only one that is experiencing this issue. There are suspicions that HitBTC is merely doing this draconian KYC because they want to selectively make withdrawals harder, so it gives them an excuse to not pay out certain accounts. I think this theory does make sense looking from it now.

Answered the letter, the first two documents approved. ask for a notarized receipt.

Are they requesting even more documents?

At least support has responded, but I suspect that you're going to have to deal with this issue for a while given previous cases that were similar, which involved them asking for things as sophisticated and in depth as proof of source of funds, IIRC. Keep us updated, and if you do get your money out, do not go back.

[stomachgrowls]

HitBTC already has an extremely bad reputation. I mean, just look at their reputation and trust score on this forum.

I have personally seen tens if not hundreds of HitBTC related complaints from this forum and reddit alone. So you're not the only one that is experiencing this issue. There are suspicions that HitBTC is merely doing this draconian KYC because they want to selectively make withdrawals harder, so it gives them an excuse to not pay out certain accounts. I think this theory does make sense looking from it now.

Answered the letter, the first two documents approved. ask for a notarized receipt.

Are they requesting even more documents?

At least support has responded, but I suspect that you're going to have to deal with this issue for a while given previous cases that were similar, which involved them asking for things as sophisticated and in depth as proof of source of funds, IIRC. Keep us updated, and if you do get your money out, do not go back.

Just came back to this thread to see for further updates but it seems OP do forgot to give us regarding on his situation even though his online as of this day.
It might Hitbtc still on verification and it do really sucks when you are on situation that you would need to comply everything just for you to pull out your funds.
Asking for more like notarized receipt is too much.

[boltalka]

HitBTC already has an extremely bad reputation. I mean, just look at their reputation and trust score on this forum.

I have personally seen tens if not hundreds of HitBTC related complaints from this forum and reddit alone. So you're not the only one that is experiencing this issue. There are suspicions that HitBTC is merely doing this draconian KYC because they want to selectively make withdrawals harder, so it gives them an excuse to not pay out certain accounts. I think this theory does make sense looking from it now.

Answered the letter, the first two documents approved. ask for a notarized receipt.

Are they requesting even more documents?

At least support has responded, but I suspect that you're going to have to deal with this issue for a while given previous cases that were similar, which involved them asking for things as sophisticated and in depth as proof of source of funds, IIRC. Keep us updated, and if you do get your money out, do not go back.

Just came back to this thread to see for further updates but it seems OP do forgot to give us regarding on his situation even though his online as of this day.
It might Hitbtc still on verification and it do really sucks when you are on situation that you would need to comply everything just for you to pull out your funds.
Asking for more like notarized receipt is too much.

There will be a notarized receipt on Monday. On Monday I will report the result

[FIFA worldcup]

The second day passed, the support is silent

If you're expecting a fast response, don't. You're not the only one using the site and I doubt that the verification is automatic for people who voluntary do KYC, let alone when your account is locked, so it might time some time.

Exchange like HTCbtc are not save to use. If the OP gets any sort of support from them, he would be lucky man. I have stopped using the low volume exchanges from January this year when we say cryptopia hacked.

There is no reason to use these exchanges unless you want to trade coins/tokens which are only available on these sites.

[icalical]

Blocked for no reason account.
Currency transactions are not available for any coin. I can't take a single coin.
The total amount of 7000$

No unusual activity, normal day trading, deposits and withdrawals,Sent documents to confirm identity
[HitBTC] #406437

I will write in this topic every day about how things are going. If the exchange is fraudulent as everyone writes it will be seen. The first day

I don't see any Alert or Warning that said your account is blocked or banned, but I saw an error so it might just a simple technical problem or bug with the platform.

I rarely have a problem with HitBTC when I use it, I only have deposit issues twice. And trust me their customer support is very slow responding your complaint. It took 3 days for them to start responding to my complaint, and then it almost 10 or 11 days until my deposit finally showed in my account.

[Capt00]

<...>
I rarely have a problem with HitBTC when I use it, I only have deposit issues twice. And trust me their customer support is very slow responding your complaint. It took 3 days for them to start responding to my complaint, and then it almost 10 or 11 days until my deposit finally showed in my account.

Because I heard the reason that they didn't have a staff to fix the costumer's issue, I guess only one staff to answer all complaints that's why it takes a longer time before they've reached you. SHitBTC is very well known that issue I rather choose reputed exchange rather than that. I remember Cryptopia exchange the time before they had hacked they always have that kind of issues.

[boltalka]

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