[SOLVED] Cloudbet SCAM - no more access to my account

[germanszaky]

What happened:
Making the long story short, I deposited on my account, managed to increase my balance with some winning bets, then from one day to another I was not able to login. I did not even requested a withdrawal... Right after, got an email to prove my identity with some documents, and as requested I've sent everything they asked me for. I was told the verification usually takes no more than 7 days, but in some cases could be longer. I said OK and was waiting patiently, albeit did not really understand why my account should be suspended for this time as I wanted to place more bets. All this happened on the 8th of February, 2019. I asked for an update 10 days later, but nothing. I am not a newbie bettor, I have fiat accounts with the largest online bookmakers where an ID verification takes maximum 48 hours. Next weekend it will be 2 (TWO!!!) months that I still don't have access to my account and funds. The support barely replies, and when they do the only thing I am told is they are still looking at my case. My patience is gone by now... Have a look and see how many complaints there were raised against this bookmaker recently, they are clearly delaying KYC for winning accounts, probably they try everything to avoid withdrawals.

Scammers Profile Link: https://bitcointalk.org/index.php?action=profile;u=154563

Reference Link: https://bitcointalk.org/index.php?topic=333552.5860

Amount Scammed: Should be over 2.5 BTC
Payment Method: BTC

PM/Chat Logs: https://imgur.com/a/1DSdmoI

[game-protect]

Do you have proof of your account balance?

[hacker1001101001]

Can you post a screenshot of the email where they ask you for the KYC?

I don't think they often practice this!

[germanszaky]

Can you post a screenshot of the email where they ask you for the KYC?
I don't think they often practice this!

Sure, there you go: https://imgur.com/a/NreELZT

Do you have proof of your account balance?

I have proof only of my successful deposits: 0.22 + 0.70 BTC. I was not able to take any screenshot, because my account was suspended out of the blue. I did not even request a withdrawal. But I track all my bets in a speadsheet, and the full amount should be over 2.5 BTC maybe even 3+ based on my calculations (I had some pending bets as well).

[germanszaky]

But finally, in the meantime I've got an email from a support manager.

Dear germanszaky,

Thank you for your continued patience as we continue our investigation.

Please could you explain in detail your relationship with barnana*@**.com

Please note that if you are able to provide us with accurate information, we will be able to expedite the investigation and ultimately release your funds and/or reopen your account more quickly. If you provide us with inaccurate information, the investigation can take more time.

Thank you in advance for your patience and understanding.

Apparently they are somehow connecting my account to another one, so I've replied and asked him to tell me why and based on what they connect the two accounts together. I really doubt the other guy/girl placed the same bets as I did, the only possible "problem" I could think about is that (s)he uses the same VPN provider as myself (NordVPN which is very popular), but what could be the odds on a possible IP coincidence?! but hey... I am connected to VPN pretty much all the time both on my cell phone and desktop. I really need it to access different location based online services and torrent as well which is prohibited in Germany, so everybody uses VPN here to workaround the problem.

I will keep you updated on this, but don't really understand why I had to wait almost 2 months for this email...

[LFC_Bitcoin]

Do you have proof of your account balance?

Why, what are you going to do? Pretend you can get his money back for him & charge him for the privelidge of scamming him?

Can you post a screenshot of the email where they ask you for the KYC?

I don't think they often practice this!

They did recently when a guy from the Phillipines used fake docs to try & get his (over 300 bitcoin’s) winnings.
Cloudbet paid that win so I don’t see why they wouldn’t here.

[hulla]

Do you have proof of your account balance?

Why, what are you going to do? Pretend you can get his money back for him & charge him for the privelidge of scamming him?

Is not up that cause they actually paid some fund bigger than this but I will the OP to add the screen shot of his account on the site and also send pm to Ronnie about the situations but if not get good respond he can proceed to ask gambler to complain.

Can you post a screenshot of the email where they ask you for the KYC?

I don't think they often practice this!

They did recently when a guy from the Phillipines used fake docs to try & get his (over 300 bitcoin’s) winnings.
Cloudbet paid that win so I don’t see why they wouldn’t here.
[/quote]
That's what they are doing 2btc upward ever since they had some problem and I don't think the OP should be bother because getting his btc should his main goal.

[Cloudbet]

@germanszaky - I've just received an update from our support teams, and your account has been unlocked. You should now be able to login and withdraw your remaining funds, but if you run into any further issues then please send me a DM and i'll get back to you ASAP.

Thanks,

Ronnie @ Cloudbet

[Slow death]

@germanszaky - I've just received an update from our support teams, and your account has been unlocked. You should now be able to login and withdraw your remaining funds, but if you run into any further issues then please send me a DM and i'll get back to you ASAP.

Thanks,

Ronnie @ Cloudbet

very good to know that you are looking to solve any problems that your customers have, this is very good for the crypto world.


@germanszaky

You should confirm that you are already able to access your account and that you can withdraw your funds without any problems. In case your problem has already been resolved, you should change the title of your thread to something like:

[ Solved ]  Cloudbet SCAM - no more access to my account

[harizen]

@germanszaky - I've just received an update from our support teams, and your account has been unlocked. You should now be able to login and withdraw your remaining funds, but if you run into any further issues then please send me a DM and i'll get back to you ASAP.

Thanks,

Ronnie @ Cloudbet

Great! Glad to see some action here.

You guys are now slowly establishing again a "good reputation". Good move as Cloudbet is my first crypto sportbook.

To OP: Agree to @slowdeath. After confirming that everything is fine now, you should modify the title to avoid misleading views.

[Theb]

They did recently when a guy from the Phillipines used fake docs to try & get his (over 300 bitcoin’s) winnings.
Cloudbet paid that win so I don’t see why they wouldn’t here.

I think you are referring to Swofty's case and no the guy from the Philippines didn't use fake documents but what happened is Swofty who was trying to claim the 330+ BTC withdrawal asked help (because he was based from USA) and made it look like the guy from the Philippines was the one claiming it therefore making him the one to submit the documents in order to claim the BTC. Swofty admitted that it was a mistake on his  end and the problem was resolved.

At that point, I got very scared. I went from really excited about my winnings to very, very scared I wouldn't get any. I have a good online friend in the Phillipines and I asked for help. I had him give his documents and ID that said the account was from the Phillipines.

I should have been upfront about my situation from the start and this situation would have gone much more smoothly.

[germanszaky]

I can finally happily say that my case can be considered closed. My account was re-opened yesterday and I have successfully withdrew my balance. Thanks Ronnie, for escalating the issue!

[Cloudbet]

Glad to hear it, and apologies again for the delay. Thanks again for stopping by to update the thread after it was all resolved.

Enjoy your winnings! 

Ronnie @ Cloudbet

[hacker1001101001]

I can finally happily say that my case can be considered closed. My account was re-opened yesterday and I have successfully withdrew my balance. Thanks Ronnie, for escalating the issue!

That looks great, as your issue was solved it's better to edit the thread title to SOLVED and lock this thread to avoid further miss-understanding.

Glad to hear it, and apologies again for the delay. Thanks again for stopping by to update the thread after it was all resolved.

Enjoy your winnings!  

Ronnie @ Cloudbet

Glad to see you actively solving the issues here. You have a great betting website. Good Luck!

[zone bitcoin]

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