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Author Topic: bitcoin sent from exchange but not received to wallet  (Read 99 times)
cpk987654321
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April 03, 2019, 07:35:23 AM
 #1

I transacted a small amount to make sure I am doing the right thing before I put too much money in and lose the lot. And it looks like I have done the wrong thing.
I used BTC Markets to deposit my dollars into. Deposit received.
I converted the dollars to bitcoin. Transaction approved.
I sent the bitcoin to my Electrum wallet. Blockchain and BTC Markets confirmed bitcoin sent. However, nothing arrived to my wallet.
I had used VirWox in December, to do the same, and it worked.
I copy and pasted the receive address correctly.
Is there any way to find out where the bitcoin actually went? and if I can get it back.
BTC Markets said I have to try through Electrum.
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April 03, 2019, 07:39:41 AM
 #2

You have to provide us with some more information to be able to help. Sometimes due to malwares, your copied address can be changed to another as of pasting it. Also downloading the wrong wallet can also be a cause if any of these is the case then there's nothing you can do.

Although to be sure please answer the following questions;
  • What is the address to the electrum wallet you're expecting you bitcoin to be sent to?
  • what's the transaction ID of the said withdrawal transaction to the address

From the provided information we can verify if the fund is in the wallet or have been transferred out. If none of this is positive then you'll have to contact support of exchange.

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April 03, 2019, 07:53:16 AM
 #3

1. What is BTC markets? An exchange?
2. Are you using the latest version of Electrum?
3. Official Electrum?
4. Are you sure the address you have sent BTC is the correct address? There's a copy/paste malware which replace your copied address with his address.
5. Please add the address where you sent BTC.

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cpk987654321
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April 03, 2019, 08:32:36 AM
 #4

BTC Markets is an Australian exchange.
Not using latest version as it seems
Yes Official
I didn't check to see if every character was correct. My mistake obviously
1Jpq2YtqKzqUWzqQR8mCLoorhj6Hgh5M8Z
Where do I find the transaction ID?
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April 03, 2019, 08:35:01 AM
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 #5

What version of Electrum are you using?

Versions older than 3.3 don’t synchronize anymore, so you’ll have to upgrade if that’s the case.

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April 03, 2019, 08:38:57 AM
 #6

https://www.blockchain.com/de/btc/address/1Jpq2YtqKzqUWzqQR8mCLoorhj6Hgh5M8Z

Is this the transaction? 0.01492292 BTC ?

Arrived on your address.
cpk987654321
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April 03, 2019, 08:40:47 AM
 #7

Just upgraded to latest version and the BTC is now there. Thanks for your help guys
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