Bitcasino.io Scam

[rohitgames]

i was VIP customer in bitcasino  i deposited more then 10 bitcoin in one year

i was their regular customer

i never had issues before but on april 4th 2019 i was played three card poker in evolution in bitcasino.io

1) i clicked Ante 20mb  i didnt see coin placed inside  circle
2) so i clicked again i didnt see coin was betted again
3) again i clicked i didnt see coin
time ran out and i see 60mb was betted all sudden resulted 120 mb waste 


when this bug or glitch was reported to customer service they say there was no issue with their why the hell i would like for 120mb which i deposited 10 bitcoins and never reported a issue i was even VIP in bitcasino.io

i asked their manager number and they refuse to respond and close my chat and ban it for 24hours

[jongchan4256]

Wow

Did you ban it? This is a problematic response even if it is not scam.

[XCANA]

~~~
i asked their manager number and they refuse to respond and close my chat and ban it for 24hours

I would suggest you be patient with their customer care support as they unban you in order to address your issues. The last time such case appear here was 2014 November https://bitcointalk.org/index.php?topic=877491.0 and to the best of my understanding it was resolved, yours will be resolve, just exercise some little patience.

Or possibly you can open scam accusation against them on scam accusation section of the forum.

[harizen]

Their official bitcointalk account here is not active anymore and quite have a bad reputation.

https://bitcointalk.org/index.php?action=trust;u=207035

Main Thread is also locked and you will sees irregularity just by browsing replies there.

https://bitcointalk.org/index.php?topic=395617.0

Your last resort was to patiently talk with their support again and again. We aren't sure what's the reason behind your case either a)bug or glitch or b)delay on your side e.g internet related or machine performance

[spadormie]

Seems to me that this is about bitcasino shady activities. There were lots of accusations going on with that site. I don't really recommend playing on that site. I think you should raise an accussation thread in here https://bitcointalk.org/index.php?board=129.0. Don't be hasten with your action, first try to contact the support and in days that it does not have any reply, raise an accusation thread.

[Bitinity]

Their official bitcointalk account here is not active anymore and quite have a bad reputation.

https://bitcointalk.org/index.php?action=trust;u=207035

Main Thread is also locked and you will sees irregularity just by browsing replies there.

https://bitcointalk.org/index.php?topic=395617.0

Your last resort was to patiently talk with their support again and again. We aren't sure what's the reason behind your case either a)bug or glitch or b)delay on your side e.g internet related or machine performance

They have new bitcointalk account as well as new ANN thread:
   Bitcasino.io Support last active yesterday.
New ANN thread of bitcasino.io

So OP can post it on the new ANN thread or contact the bitcointalk account of bitcasino. Hopefully there will be good solution for this case.

[harizen]

~snipped~

They have new bitcointalk account as well as new ANN thread:
   Bitcasino.io Support last active yesterday.
New ANN thread of bitcasino.io

So OP can post it on the new ANN thread or contact the bitcointalk account of bitcasino. Hopefully there will be good solution for this case.

Thanks didn't see that.

However the picture is still the same. Running by the same user.

Well then, OP can try his luck there. Hopefully the "moderated" thread will not take an advantage over OP.

[Oilacris]

~snipped~

They have new bitcointalk account as well as new ANN thread:
   Bitcasino.io Support last active yesterday.
New ANN thread of bitcasino.io

So OP can post it on the new ANN thread or contact the bitcointalk account of bitcasino. Hopefully there will be good solution for this case.

Thanks didn't see that.

However the picture is still the same. Running by the same user.

Well then, OP can try his luck there. Hopefully the "moderated" thread will not take an advantage over OP.

Hope he would get some convincing replies about the issues.Its clearly that this involves bug on the site, the problem is that
its really hard to prove out if you didnt caught the actually situation or providing proofs but as a player and you had experienced such
problem you will surely fight for that.

[adzino]

i was VIP customer in bitcasino  i deposited more then 10 bitcoin in one year

i was their regular customer

i never had issues before but on april 4th 2019 i was played three card poker in evolution in bitcasino.io

1) i clicked Ante 20mb  i didnt see coin placed inside  circle
2) so i clicked again i didnt see coin was betted again
3) again i clicked i didnt see coin
time ran out and i see 60mb was betted all sudden resulted 120 mb waste 


when this bug or glitch was reported to customer service they say there was no issue with their why the hell i would like for 120mb which i deposited 10 bitcoins and never reported a issue i was even VIP in bitcasino.io

i asked their manager number and they refuse to respond and close my chat and ban it for 24hours

That's unfortunate. This might have been an issue on your side. Obviously they get tons of people everyday screaming that they have been scammed due to a "bug". They probably thought you were one of them unfortunately. But, that is quite unprofessional move to instantly ban someone instead of looking into it :/.
Try to replicate the steps to create the bug. Capture an unedited video of it and send it to them. This might help you convince them enough and they might acknowledge their problem.

[mich]

Bitcasino has a active signature campaign going on for some time now  almost 10 months.
They are paying people like myself and others too.
OP it sounds like you may have accidentally bet too much and werent kind to support.
This is all I can think for banning you account for 24 hours. 
You should try the live support feature rather then talking with people here who just want pay for posting.

[Ipwich]

With the information presented above, I think it should only be sent to the support.
You post here and this should be move to scam accusation section since the title itself is "Bitcasino.io Scam".
If you don't get this issue solve, you then have to provide all the necessary evidence you have to get some here from the community.

[sujonali1819]

i never had issues before

Since You did not see any issue for a year where you deposited about 10 btc, So it can be any bug of this site. So I suggest you be patient until the problem solved. For solving the problem contact support and wait for their helpful reply by the official support. And if they ignore again and again then you should create a scam  Accusation. Good luck hope the problem will be solved.

[Gambling Domains]

This is nowhere near scam. The problem you mention could be from your browser. Such happens when browsers become unresponsive or your machine memory is failing you.

[tippytoes]

Bitcasino has a active signature campaign going on for some time now  almost 10 months.
They are paying people like myself and others too.
OP it sounds like you may have accidentally bet too much and werent kind to support.
This is all I can think for banning you account for 24 hours.  
You should try the live support feature rather then talking with people here who just want pay for posting.

You have your point. The OP should reach out directly to them and if he feels that they are still ignoring him, he can create a thread in the scam accusations board. They will seriously consider his case and might be resolved faster.

This is nowhere near scam. The problem you mention could be from your browser. Such happens when browsers become unresponsive or your machine memory is failing you.

This might be his case. This online casino has been here and been promoted for so long already. They would not ruin their reputation by simple misunderstanding only.

[traderethereum]

Maybe you complain in their ANN as Bitinity said, so you can get an answer from them, but somehow, I think they don't want to ruin their reputations as the other member said.
I think there is miscommunication between you and the sales representative so you cannot get the right answer. I hope it will clear later by a chat with their support system or the OP that online in their ANN.

[swogerino]

Probably you were not careful enough at that moment, I am sure their support staff will be immediately fired if they do this kind of behaviour with a player that has deposited 10 bitcoins, post in their official thread and I think there you will find your answers, they will investigate the issue and hopefully will tell you exactly what happened.

[passwordnow]

Their official bitcointalk account here is not active anymore and quite have a bad reputation.

https://bitcointalk.org/index.php?action=trust;u=207035

Main Thread is also locked and you will sees irregularity just by browsing replies there.

https://bitcointalk.org/index.php?topic=395617.0

Your last resort was to patiently talk with their support again and again. We aren't sure what's the reason behind your case either a)bug or glitch or b)delay on your side e.g internet related or machine performance

I have checked their support account and it's still active and keeps on posting updates and new events for their casino. You probably missed their new thread.

ANN

Support is recently online for this day but haven't replied.

[alisafidel58]

It could just be a minor glitch at your end. If you got a ban then all you can do is wait for a representative in their ANN to talk with you. I understand that you got annoyed from the glitch and made your loss but I think that if you report kindly then the staff would listen and won't ban you.

[peter0425]

I see no scam here. Anyways, do you have the screenshot or proof? You can try to open a scam accusations against them but I don't know if this could be considered intentional on their part. There could be issues on your end as well, like your pc lagging or intermittent connections.

[nauane]

i was VIP customer in bitcasino  i deposited more then 10 bitcoin in one year

i was their regular customer

i never had issues before but on april 4th 2019 i was played three card poker in evolution in bitcasino.io

1) i clicked Ante 20mb  i didnt see coin placed inside  circle
2) so i clicked again i didnt see coin was betted again
3) again i clicked i didnt see coin
time ran out and i see 60mb was betted all sudden resulted 120 mb waste 


when this bug or glitch was reported to customer service they say there was no issue with their why the hell i would like for 120mb which i deposited 10 bitcoins and never reported a issue i was even VIP in bitcasino.io

i asked their manager number and they refuse to respond and close my chat and ban it for 24hours

As far as i know Bitcasino.io is a legit site and they do not do any sort of scam activities.  You need to proof your scam accusations with visual proofs else it is difficult to believe them.

Also did you really deposit 10 BTC on their site ?