Hi,
Thank you for pointing this out. FAQ is a bit outdated, we would need to correct it. Technically, we have the ability to perform crypto exchanges at 100+ exchanges, depending on the coin, liquidity, etc. No KYC is required as for now for the merchant, only domain verification inside the BestRate's personal cabinet.
"No commissions" means that BestRate doesn't take any additional fees for exchanges / swaps of the cryptocurrency. Thus, we do not take any commissions for FIAT -> Crypto, so with us, users have one of the best 5% commission (10$ min) from Simplex, without any additional "partner fee" for BestRate. The situation with commissions is quite unclear at the market at the moment, some services take big commissions for the big amounts, some use very shady and tricky approaches due to market volatility. Our API use the top exchanges, and some new functionality will come soon, making the process even more transparent for our users.
We monetize our services through clear subscription, at the moment, we plan to make it 49$/month for WooCommerce plugin. Although all beta-testers get it for free
Would be happy to know your thoughts!