It's just pure evil and doesn't go with the very basic ideology of crypto if you can't have the freedom of speech and anonymity and that's the kind of treatment I got today from TradeSatoshi team! Today I wanted to trade BTC to buy some ALTs. As it would be my first trade with them I didn't want to get locked in by any sort of ToS terms. So I knocked them in Live chat and wanted to know if I need to KYC to withdraw my funds. They said yes, but as they have two type of verification and it looked little confusing so to double check I told them that I only want to withdraw .0015 BTC worth of coins and if I still need to verify. Surprisingly enough, they don't know the answer of this simple question. Which is definitely weird. I then asked the same thing on their Discord channel and that mod don't know the answer either which is very unexpected from a mod as they should be knowledgeable about their business! They told me to open a support ticket and "WAIT" for the reply. As ''waiting'' annoys everyone, specially in volatile crypto space where the price may move at any second, it annoyed me too and I expressed my disappointment by saying the same thing/points I told here.
Aaaaaaand he BLOCKED me! WOW!
TradeSatoshi's activities always seemed fishy to me. I tried several times to sell my ANON, but whenever the price of ANON/ZCL spikes, they put it under ''Maintenance'' mood for indefinite amount of time! And now after the treatment I got from them, I simply HATE them
I wouldn't say that they are evil or whatever - that would be an exaggeration.
But your experience says a lot about their internal structure and how even the staff themselves within the exchange have pretty much what is the answers to very basic questions that everyone is bound to ask.
It's two possibilities. Either they want you to deposit and get your funds stuck at withdrawal knowing that KYC is coming, or they genuinely don't know they stuff. It's not some obscure question, it's a frequently asked one. It's good that you asked around before using them because it could have ended badly.
I wouldn't label them as a scam yet, but given their support responses and the maintenance that you talk about as price spikes, it seems fairly fishy for sure.