My name on Cloudbet is (Baller). I reside in the US and have been placing bets on Cloudbet for multiple years. I stopped when I realized that Cloudbet was breaking as it's illegal for businesses to run gambling websites and to solicit online bets within the United States unless they have the proper license. They also never gave me (KYC) know your customer which is considered standard practice for business owners in your field to make sure that your sites users are within the legal areas of the world to legitimately access and utilize your site. This is standard practice for both online gambling and online crypto gambling and is part of the site?s due diligence to make sure that they are operating within the confines of international Law. For further clarification; Cloudbet knew I was a US customer and considering I lost, they chose not to hit me with KYC as they would be forced to give me my deposits minus withdraws back to comply with law. The total amount of Bitcoin they owe me is 55.35688BTC as my deposits were 119.8372BTC minus withdraws 64.480319BTC.
After notifying them of this, not only did they officially block US customers from there website, they also blocked my account and stopped all solicitation, but never ran KYC in an attempt to not pay me my funds back. They also keep giving me the runaround that their support team is working on it, but its been multiple months. Luckily for me I had made numerous screenshots of all information regarding Deposits and Withdraws. I also have a spreadsheet with all TXIDs and Email proof of solicitation as well as them stalling to fix this situation. Cloudbet Stating that they return funds after notification of operating in a restricted Jurisdiction.
In the attachment below there is a response to one reddit user from one of Cloudbets Reps Ronnie, ?In situations like this our policy is to allow the player to withdraw all deposited funds, and then the account is closed. Due to the fact that we are unable to allow players from restricted territories to place bets, the results of any bets made will be void.?
Hi u/Lenlo123
I've responded on Twitter but wanted to post here too to clear a few things up.
Our investigation concluded that you were using a VPN to bypass our territory restrictions, and there has been no information provided by yourself that confirms your claims of travelling in France. Records show you logging in from a number of different countries, all within minutes of each other, which only solidifies the case for VPN usage, which is strictly prohibited in our terms and conditions.
In situations like this our policy is to allow the player to withdraw funds, and then the account is closed. Due to the fact that we are unable to allow players from restricted territories to place bets, the results of any bets made will be void.
You have already withdrawn your initial deposit after prompts from our support team, and the account has been closed. As such we consider this matter closed.
We have records of all of the evidence collected, and will be happy to provide them to Ask Gamblers or another mediation service to confirm our findings. Cloudbet was one of the first bitcoin casino and sportsbooks in the crypto scene over 5 years ago, and we would not have lasted this long by denying legitimate player's payments.
If anyone has any questions then please feel free to reply here, or send me a DM on Reddit, Twitter (@Cloudbet), or Bitcointalk.
Thanks,
Ronnie @ Cloudbet
https://www.reddit.com/r/sportsbook/comments/biumqz/cloudbet_not_paying_5535_btc/
