My bitcoins were stolen from blockchain.com

[kickico87]

Hello



My bitcoins were stolen 22 of april from my wallet blockchain.com how it happened i still did not understand! the answer from the service support i have not yet recieved((( also ether was stolen from the same wallet! I have MFA on this wallet but there is no massages 22 of april how is it possible?



can someone help me? who to ask for help?



that is a tx of transactions

https://www.blockchain.com/btc/tx/1fcc0571bd97a8adb7a6bb87b96438320f12364cae691b58fd1505da5ffe6f0d

and eth

https://www.blockchain.com/eth/tx/0x08392223b1892bd75d019d7372ca64490a0897beaec3a91e9ea2d7c25dbe7f84

[1714034538]

1714034538

[1714034538]

1714034538

[1714034538]

1714034538

[1714034538]

1714034538

[50 Cent]

2fa don't help for protect your wallet when hacker have your seed and private key.
i guess you got phising site before were same as blockchain.com and hacker got your private key.
try to ask blockchain.com suport.

[jhenfelipe]

Possible that Blockchain.com give the logs, but I doubt that you can get back your funds.

Some possible scenarios:
1. You log in on a Phishing website
2. Your private key/seed was exposed to someone else
3. Your device has some sort of malware
4. Both your Blockchain.com and email account were compromised

[NeuroticFish]

You have to understand that the coins don't stay in the wallet. The easiest to understand is that the coins are on the network, on bitcoin blockchain.
Whoever has the private key for the wallet with Bitcoin will be able to spend them.

Now, somebody, in a way or another, got access to either your blockchain.com wallet, either your private key (or seed). If you had 2FA enabled, I'd guess that your seed or private key got compromised.

What you can do to get your funds back? Unfortunately nothing. Cryptocurrency transactions are not reversible.
What you can do? Sit down, cry for a while, then learn. Learn to keep your keys safe. Learn to keep especially the funds you don't use often onto paper wallets, cold storage or even hardware wallet. Learn to use your own local wallet. Protecting the daily spend funds by hardware wallet can also be a good option.

Really sorry...

[carlfebz2]

You have to understand that the coins don't stay in the wallet. The easiest to understand is that the coins are on the network, on bitcoin blockchain.
Whoever has the private key for the wallet with Bitcoin will be able to spend them.

Now, somebody, in a way or another, got access to either your blockchain.com wallet, either your private key (or seed). If you had 2FA enabled, I'd guess that your seed or private key got compromised.

What you can do to get your funds back? Unfortunately nothing. Cryptocurrency transactions are not reversible.
What you can do? Sit down, cry for a while, then learn. Learn to keep your keys safe. Learn to keep especially the funds you don't use often onto paper wallets, cold storage or even hardware wallet. Learn to use your own local wallet. Protecting the daily spend funds by hardware wallet can also be a good option.

Really sorry...

Theres nothing we can do on these kind of scenarios and i do really feel upset imagine that 3btc lost and 16ETH which is really an expensive
thing for you to learn and realize that keeping your keys safe away from anybody is the most primary concern.I would rather choose up Electrum rather
than on blockchain wallet.

[NeuroticFish]

I would rather choose up Electrum rather
than on blockchain wallet.

Nowadays, since the's still an attack ongoning against Electrum servers, newbies can get into trouble with Electrum too.
Luckily the newest official version doesn't allow anymore the malicious popup, but quite some users got fooled into downloading and using the fake version.

[Lucius]

kickico87, what you will learn from this tragedy that 3 bitcoin is not something that you should keep in online wallet. As others say probably you are victim of phishing (do you click in any link from your e-mail maybe?), or you store your backup seed on your PC or anywhere online?

By date in transaction you are hacked 10 days ago, and coins are moved few times and now they are in this address : https://www.blockchain.com/btc/address/36kbuq5rDG6rUpk6QQuXXBbEfuGxpLq6eL

In some cases if hacker is not too smart and send coins to exchange, victim can report such address and they can freeze funds. There is a slim chance that this hacker is not so smart, but somehow I doubt it.

[sheenshane]

By date in transaction you are hacked 10 days ago, and coins are moved few times and now they are in this address : https://www.blockchain.com/btc/address/36kbuq5rDG6rUpk6QQuXXBbEfuGxpLq6eL

In some cases if hacker is not too smart and send coins to exchange, victim can report such address and they can freeze funds. There is a slim chance that this hacker is not so smart, but somehow I doubt it.

I also followed the transaction of bitcoin and this is the last drop address, @OP, prepare your wallet blockchain as a proof that the amount of bitcoin stole has come from you and you are the official owner of this. Watch out on that address if where hacker probably sends next your bitcoin. I have a curiosity here, why you have stored your bitcoin in an online wallet that you don't have your own private key and next is when the hackers log in your account in blockchain.com you should receive an email notification.

[adzino]

Hello



My bitcoins were stolen 22 of april from my wallet blockchain.com how it happened i still did not understand! the answer from the service support i have not yet recieved((( also ether was stolen from the same wallet! I have MFA on this wallet but there is no massages 22 of april how is it possible?



can someone help me? who to ask for help?



that is a tx of transactions

https://www.blockchain.com/btc/tx/1fcc0571bd97a8adb7a6bb87b96438320f12364cae691b58fd1505da5ffe6f0d

and eth

https://www.blockchain.com/eth/tx/0x08392223b1892bd75d019d7372ca64490a0897beaec3a91e9ea2d7c25dbe7f84

Unfortunately there is nothing much you can do. Once a transaction has been confirmed there is no "reversing" the transaction. Probably your account or your private keys were compromised. Anyways, why were you using an online wallet to store this amount of bitcoins? Online wallets are never safe for long term storage. Hope you are going to be careful next time you are about to store a coins in your wallet.

[BitMaxz]

Who created your wallet?
If you use a wallet which is created from other users (Like the scammer who selling blockchain account with balance) and then deposit there's no way to recover them.

Do you give your seed phrase to other people or paste it to the online website? If yes someone has full control of your wallet.

Next time don't use a web wallet like blockchain.com if you don't know how to use it and be careful next time and I suggest you switch to Electrum wallet and keep your seed phrase safe you should be the only one who knows it.

[carlfebz2]

I would rather choose up Electrum rather
than on blockchain wallet.

Nowadays, since the's still an attack ongoning against Electrum servers, newbies can get into trouble with Electrum too.
Luckily the newest official version doesn't allow anymore the malicious popup, but quite some users got fooled into downloading and using the fake version.

This is true but i highly doubt that those incidents wont really happen next time on electrum.

kickico87, what you will learn from this tragedy that 3 bitcoin is not something that you should keep in online wallet. As others say probably you are victim of phishing (do you click in any link from your e-mail maybe?), or you store your backup seed on your PC or anywhere online?

By date in transaction you are hacked 10 days ago, and coins are moved few times and now they are in this address : https://www.blockchain.com/btc/address/36kbuq5rDG6rUpk6QQuXXBbEfuGxpLq6eL

In some cases if hacker is not too smart and send coins to exchange, victim can report such address and they can freeze funds. There is a slim chance that this hacker is not so smart, but somehow I doubt it.

You can possibly do such act but you should always keep an eye on where those btc's would be transferred because even if its sent to an exchange and sell off faster then theres nothing we can do.

[joniboini]

Anyways, why were you using an online wallet to store this amount of bitcoins? Online wallets are never safe for long term storage. Hope you are going to be careful next time you are about to store a coins in your wallet.

I think a better term is 'to access' his bitcoins. He doesn't 'store' his bitcoin in a wallet. Even if he uses Core but his seed was compromised then it's game over too.

I have a curiosity here, why you have stored your bitcoin in an online wallet that you don't have your own private key and next is when the hackers log in your account in blockchain.com you should receive an email notification.

IIRC Blockchain support private key exporting right? So he should be able to export his PK and use another wallet to access his bitcoin. And technically he still owns his BTC even if he uses Blockchain.com.

[nc50lc]

Using these info:

• -No 2FA message(s) for a possible log-in attempts.
• -Wallet with Large balance for a total newbie.

It's possible that:
[1] The SEED got compromised if it is a latest wallet version (newer ones uses BIP39 SEED).
-Have you shared, uploaded or posted the SEED (set of random words) anywhere online where it can be opened by the public or cloud storage?

[2] The wallet isn't yours at all (the account was sold by someone), there's a famous scam where the scammer offers "watch-only" blockchain.info account(s) with huge/low balance for a fraction of the price or even free.
-If it was sold or given to you, that's a red flag. Log it in and check for "watch-only" or "read-only" text on the page.

[bL4nkcode]

OP never respond to any questions which is reasonable for such incident and I feel sorry for him, thats nearly US$ 20k funds lost. I have stored not that huge but I already use a hardware wallet.

So for you to learn, please use a hardware wallet to store your funds instead and store your 24 seed on a safe place, but please not on the cloud.

[feryjhie]

OP never respond to any questions which is reasonable and I feel sorry for him, thats nearly US$ 20k funds lost. I have stored not that huge but I already use a hardware wallet.

So for you to learn, please use a hardware wallet to store your funds and store your 24 seed on a safe place on your place, not on the cloud.

yeah nowadays i prefer to use a hardware wallet and its very secure because we need to confirm the transaction by clicking yes in the hardware wallet
so there is now way for scammer to send you a phising website

[passwordnow]

That's a lot of OP, sorry for your loss. Bitcoin still on this address '36kbuq5rDG6rUpk6QQuXXBbEfuGxpLq6eL' and isn't moved.
While the ethereum was sent to '0x903f14e6693685c147ab658fe4239038f88c4624'

OP respond to the people here on what you actually did before the hack happened.

[akamit]

OP sorry for your loss.

2fa don't help for protect your wallet when hacker have your seed and private key.
i guess you got phising site before were same as blockchain.com and hacker got your private key.
try to ask blockchain.com suport.

Blockchain.com doesn't provide any private key for users wallet. They provide backup seed phrase to recover the wallet.
If a hacker got his seed and accessed OP's wallet then op would have received an email notification for IP change.

It's also not likely a case of a phishing site, because if OP typed his wallet ID and password in a phishing site and a hacker got his info, then when the hacker tried to login OP should have received an email notification. OP also said his MFA was enabled.

The way the hack took place could be by the same device OP use to login and also the email ID also got compromised.
Or a hacker has his wallet ID, password and email ID, password. If this is the case then his device is vulnerable most probably.

If above 2 are not the cases then some sort of technical issue caused the loss of OP imo. In this case, the support is the only hope.

[bL4nkcode]

If a hacker got his seed and accessed OP's wallet then op would have received an email notification for IP change.

I'm not aware of this, I only get a notification when I'm going to log in with new IP, after I successfully logged in, received or send funds, but not for accessing the account using the 24 seed with new IP.

[Lucius]

Blockchain.com doesn't provide any private key for users wallet.

That's partially correct, in case user is import private keys in blockchain.com he / she will have option to have control on such address / private key. In case I import private keys from any other wallet to blockchain wallet, and my original wallet is hacked, then coins will disappear from every wallet which is store that private keys. Copy / pasting private keys online is never smart move, you never know who is watching (RAT, malware).

If a hacker got his seed and accessed OP's wallet then op would have received an email notification for IP change.

If hacker get OP seed then he can use some other methods to steal his coins, and most simple method to do that is to import seed in another compatible wallet and transfer coins to new address.

[akamit]

@bL4nkcode
Sorry, I understood it wrong and also haven't realized this way.

@Lucius
Yes, it is possible.