@andrefgf89 - Thanks for getting in touch via our meta thread, sorry I didn't find this thread sooner.
(Thanks to @Royse for pointing them the right way!)
I've passed on your details to a support team leader and asked them to get in touch with you directly as soon as they have some information to share on the delay.
Thanks very much,
Ronnie @ Cloudbet
Hi There; i am the member of cloudbet since 2022 i lost lots of bet. May be i lost nearly 80-100 K Usd on cloudbet.
İ bet all kind of sports on cloudbet, tennis, basketball, football and etc.
3 weeks ago i bet a basketball team to loose -22.5 handicap, and the mach finished 83-87 and i lost 6000 USD, yesterday i bet same team win the match avarage rate 2.62, i bet 12876 usd and i won 33804 usd. i was happy to winning the match because it is not easy match and the match finished and my team won.
İ have lots of witdrawals on the cloudbet, and every withdrawal comes in 30 minutes. first i tried to withdraw 33800 usd, its waited nearly 2 hours, after that i canceled it, and i seperate 7500 7500 7500 6000 usd.
i have waited nearly 3 hours more...
Than i tried to reach my account, but i couldnt. Than i sent cloudbet an email and asked them the situation.
They reply me; Your account is blocked while we conduct a betting integrity investigation. Please note that this process can take up to 6 months.
İ am betting more than 15 years, i am using 1xbet more than 7 years, i totaly loosed nearly 2 million dolars on betting. İ never suffered this hard sitiuation.
İ know cloudbets reliable bet company. they said me the investigation can takes 6 months. they can see all my bets, what kind of games i bet, if i know any match fixing how i lost the money on the same team? and why i am loosing money all the time?
just the one time i won, and they closed my account.
I want this issue to be resolved gently. It is very unfair to keep my capital money waiting.
Thank you...