Not going to lie I was humming and hawing on trying to swing a purchase with them for hosting, I changed my mind after the pre- order wait I'm almost done.
It's weird I couldn't find any breakdown of their "hands on fees" I guess within the 180 days though their warranty covers it. They are still advertising a better price available with long term contracts, but I thought I heard they scrapped the discounted rates.
What I could not find is if you can point it to your own pool? If I can only supply a wallet address it looks like some cloud-mining-scheme.
You get to tell them the pool and worker info, same as you would input it. You have to rely on pool stats to track tour miner. I hate the no remote access. For some reason they talk about access to security cameras which I don't think most people care about - just want miner access to the GUI. You get 1 chance a week free for them to do anything. Not a big deal because I generally only point to one pool so not many changes to be made.
The biggest plus for me and most would be the reduced shipping cost and subsequent taxes or tarrifs.