This is probably a network related issue, there is a lot of troubleshooting to it, here is a guide
https://bitcointalk.org/index.php?topic=5094311.0 just follow the guide from A to Z , your issue could be anywhere there.
also there is a good chance that the reset failed, so try all different ways of hard resting the miner, if everything fails then you will need to flash it using an SDcard, if that fails too, then you will probably need a new control board.