Help ! accidentally sent btc to bch wallet !!!

[booghy18]

Hi guys ,thanks for having me !

The thing is this,i purchased some BTC from an atm machine and accidentally  sent them to my personal  BCH wallet instead of a BTC wallet on bittrex

,I opened a support ticket stayed with them for 2 days online and after providing all the infos they asked me (receipt/wallet address/TXID etc. ) they said there is nothing they can do.

Is there any chance I can recover my funds and transfer them to a a generated BTC wallet?

Thanks  !

[1715511052]

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[1715511052]

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[1715511052]

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[1715511052]

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[AB de Royse777]

I think there are nothing much to worry if the BCH wallet was really your personal wallet instead of any exchange address. Can you share the address here?

[booghy18]

I mean to say my personal wallet generated by the exchange
 

[AB de Royse777]

I mean to say my personal wallet generated by the exchange
 

Okay in that case you can not do much. The exchange holds the private key of your wallet and only they can help you. Unless the amount is huge (I mean really huge), I do not think they will take the risk to recover the fund. It's risky for them however try your best with them.

Good luck bud.

[booghy18]

Thanks Royce...but the support already closed my ticket and said that under 5000k they can t help me....

[bob123]

Thanks Royce...but the support already closed my ticket and said that under 5000k they can t help me....

Then you unfortunately can't do anything about it.

It is completely up to them how and when to recover wrongly send coins.


Please not that this doesn't mean they are 'scam', 'untrustworthy' or similar.

Accessing the private keys to recover funds sent to an wrong address is a time-consuming and highly risky process.
Security-wise it definitely makes sense that this is not easily possible. Most employees have absolutely no access to the private keys.

Accessing the private keys outside of the fully automated process which handles withdrawals is bound to huge risks and it makes sense that they do not accept the risk for an amount which seems to be 'too low' for them.

[keychainX]

Hi guys ,thanks for having me !

The thing is this,i purchased some BTC from an atm machine and accidentally  sent them to my personal  BCH wallet instead of a BTC wallet on bittrex

,I opened a support ticket stayed with them for 2 days online and after providing all the infos they asked me (receipt/wallet address/TXID etc. ) they said there is nothing they can do.

Is there any chance I can recover my funds and transfer them to a a generated BTC wallet?

Thanks  !

How much did you loose? if its over 1000usd you can always open another ticket, its a case by case scenario and how NICE you are, they still might help you.

Another possible way is to start a Reddit thread, they rather want to have good publicity.

As long as the address you sent to is yours, its up to them, I know people who tried more than 10 times until they accepted.

/KX

[AdolfinWolf]

How much did you loose? if its over 1000usd you can always open another ticket, its a case by case scenario and how NICE you are, they still might help you.

I doubt many exchanges would break their rules and precedent due to the customer being nice. I imagine that they've been put in place for a reason, and not to not be enforced when a customer is "nice".

That being said, i guess it never hurts to try.

[jackg]

How much did you loose? if its over 1000usd you can always open another ticket, its a case by case scenario and how NICE you are, they still might help you.

I doubt many exchanges would break their rules and precedent due to the customer being nice. I imagine that they've been put in place for a reason, and not to not be enforced when a customer is "nice".

That being said, i guess it never hurts to try.

Repeatedly emailing them does though... Keep opening support tickets and they'll be more likely to help. I did that with an exchange a few weeks ago, they took longer to reply so I went faster with my responses, got put through to an engineer who solved my issue in about 4 hours... Which is quite fast via email.

It won't work every time but its certainly not going to hurt by trying it if they doing give in on the first email, an email a day for 14 days gets to them.