Then they went totally awol for the 6 days. After constantly asking them for an update, they asked me to upload a video proof of me holding my ID and also explaining my source of funds again. I proceeded to complying without any questions, they once again went awol and when i requested an update, the final nail to the coffin that got me pissed, i was asked to upload the documents listed in the very first mail which i uploaded again. To satisfy them and leave them with no excuse, i did upload new phots of all the requested documents again.
Till date, there has been no more correspondence, and the last mail shows they are not reviewing anything, they are only making use of the KYC documentation as a delay tactic to force clients into getting frustrated and forfeiting your funds but i wont.
This is a warning to intending users or existing users, i urge you to get your funds out as soon as possible and close your account, i can see this has happened to a lot of people and 95% of all cases are left unresolved. Do not get yourself in any of this mess and avoid having same issues with me.
Given Bitfinex's association with other shady ventures, and its previous hacks, I was never a fan.
However, one of the things that I actually thought was good about them was their customer support, for the brief amount of time that I did use them. But seems like things have changed quite a bit, especially in your case.
This is a common strategy for exchanges nowadays, to cite the so called "KYC concerns" as a way of essentially holding onto your coins for longer than what you would have originally planned. Things like this happen on subpar exchanges like HitBTC extremely often. And exchanges who use these tactics are often suspected of insolvency, given that their objective is to delay withdrawals.
I'm not sure that this is Bitfinex's reason for delaying here, but it clearly does not render them in a trustworthy light whatsoever. Should be a warning to all.
