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Author Topic: onehash.com scam report - impossible outcome of bet  (Read 306 times)
simon1828 (OP)
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June 27, 2019, 01:06:27 PM
Last edit: June 27, 2019, 01:21:09 PM by simon1828
 #1

What happened:

Yesterday I placed a bet on Jeonbuk FC vs Shanghai SIPG FC in the AFC champions league for the result to be a draw. Due to this being a knock-out game there was an option for it to go to overtime and penalties so the draw was either for full-time or overtime.

The game was 1-1 at Full-time and remained 1-1 at the end of overtime, it then went to penalties and Shanhai won on penalties.

The first goal was by Kim Shin-wook at 27 minutes for jeonbuk then second goal for hulk at 80 minutes for shanghai and that was the only goals in the entire game excluding penalties. There was a 1 - 1 aggregate score from the previous game which was also a draw.

Onehash have settled my bet as a loss (and others) saying that the result is based on the final score after extra time and penalties, if this is the case they never should have provided an option for a draw because that's an impossible outcome. All other bookies and results sites have settled the match as a Draw with a Qualification in penalties.

Scammers Profile Link:

https://bitcointalk.org/index.php?action=profile;u=449925

Reference Link:

https://www.onehash.com/

Amount Scammed: £25

Payment Method: Bitcoin

Proof of Payment: https://i.imgur.com/be7MvmB.jpg
PM/Chat Logs: https://i.imgur.com/be7MvmB.jpg
Additional Notes:

Onehash response
Quote
04:58 AM (them)
As previously verified, it is stated on OneHash that "Football events are resolved based on the final match outcome (after extra time / penalties if applicable)."


09:04 AM (them)
Is there anything else I can help you with?

09:04 AM (me)
So then why was a draw advertised?

 01:13 PM (me)
A draw is then impossible?

 01:13 PM  (them)
There could be a draw because the first match ended 1-1 so if the second match would have ended in a draw different than 1-1, (2-2 for example), the match would have actually finished in a draw. The bet was for this particular match, not for the whole round.

01:31 PM (me)
but the score in this match was 1-1

01:59 PM (them)
As you can see on the event page. Football events are resolved based on the final match outcome (after extra time / penalties if applicable).

Their argument is that due to the first game ending 1 - 1 the second game ending also in 1 - 1 is not actually a draw but 2 - 2 would be a draw, I've watched football all my life and the logic behind this makes no sense. Can anyone explain the reasoning behind this?

Print screens of bets, results and conversation
https://i.imgur.com/be7MvmB.jpg

I have emailed this scam report directly to Onehash and also provided a link on live chat, their response there is this, the support agents name is "Jacek Heroes" if that's actually his name:

Quote
You have the right to complain and post on forums but understand that you bet for a specific event and you accepted the rules of futebol and OneHash.
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June 27, 2019, 01:27:40 PM
 #2

It's confusing to me. Here is what they say,
Quote
Football events are resolved based on the final match outcome (after extra time / penalties if applicable).


Meaning they consider extra time result and even penalty shootout too. Then why is this draw market for football matches? It make no sense to me.

For example: https://www.onehash.com/event/sport/football/concacaf_gold_cup/273258/

This was also a draw match. But if this match was to decide by the extra time or penalties then what happen with the draw market?

I hope the support will give you a satisfactory answer.

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simon1828 (OP)
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June 27, 2019, 01:48:51 PM
 #3

It's confusing to me. Here is what they say,
Quote
Football events are resolved based on the final match outcome (after extra time / penalties if applicable).
https://i.imgur.com/Uyo14xu.png

Meaning they consider extra time result and even penalty shootout too. Then why is this draw market for football matches? It make no sense to me.

For example: https://www.onehash.com/event/sport/football/concacaf_gold_cup/273258/

This was also a draw match. But if this match was to decide by the extra time or penalties then what happen with the draw market?

I hope the support will give you a satisfactory answer.

Do you work with onehash? Looks like you do from the signature, if you also agree this was a draw please can you contact whoever is running support? I'm unable to get any answers from the live chat and no response from email yet.
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June 27, 2019, 01:53:15 PM
 #4

~snip~

Do you work with onehash? Looks like you do from the signature, if you also agree this was a draw please can you contact whoever is running support? I'm unable to get any answers from the live chat and no response from email yet.
I do not work with OneHash except the signature campaign they have launched three weeks ago. I am just another forum member and nothing more. Anyone in the forum can wear a signature from any company or business.


I suggest to PM this user: https://bitcointalk.org/index.php?action=profile;u=449925 (OneHash)
He might be your direct link.
 

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June 27, 2019, 02:20:34 PM
 #5

You must had read the rules i guess, which clearly says all 1X2 bets are settled on final outcomes, i.e after ET and penalties.

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June 27, 2019, 02:28:23 PM
 #6

You must had read the rules i guess, which clearly says all 1X2 bets are settled on final outcomes, i.e after ET and penalties.
Yes it does but the question remains, why is the draw market?

The draw market make sense when in a match there will be no extra time/penalties but in a match where there are extra time/penalties, how are they going to settle a regular time draw event since the market (draw market) was there.

I am really interested to read the input from OneHash.

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June 27, 2019, 02:41:53 PM
 #7

You must had read the rules i guess, which clearly says all 1X2 bets are settled on final outcomes, i.e after ET and penalties.

If this is the case then the draw should never have been an option and if it was (such as other bookies had it) then it should have been a result at FT or Overtime as a draw is impossible on penalties
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June 27, 2019, 02:46:04 PM
 #8

Dear Simon,

Detailed explanation of your case was sent to you via email and PM. There you can find all the details.
 
Summarizing: at OneHash all of football bets are settled on the final outcome of the game (incl. possible extra time or penalties). If there is an option that event will finish with a draw, then at OneHash you have a draw option to bet. And on the contrary: if the game will end up with a winning and losing side, then there is no draw option at our betting platform.
 
In 99.9 percent of cases there is a reflection of reality. In your particular case there was a tournament bug on our side, not a scam.

We would like to emphasize all of you guys that our team will best efforts that similar cases won't happen again in the future. You have our word!

In case of any other misunderstandings, please contact us through private message.

Greetings

OneHash Team

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June 27, 2019, 02:48:46 PM
 #9

I have just received an email from onehash regarding this and have been provided the winnings from my bet so this is now resolved, looks like a bug on their system.
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June 27, 2019, 02:56:47 PM
 #10

I have just received an email from onehash regarding this and have been provided the winnings from my bet so this is now resolved, looks like a bug on their system.
Not the first time something like this happens: https://bitcointalk.org/index.php?topic=960158.msg30781513#msg30781513

.
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June 27, 2019, 03:06:47 PM
 #11

Dear Simon,

Detailed explanation of your case was sent to you via email and PM. There you can find all the details.
 
Summarizing: at OneHash all of football bets are settled on the final outcome of the game (incl. possible extra time or penalties). If there is an option that event will finish with a draw, then at OneHash you have a draw option to bet. And on the contrary: if the game will end up with a winning and losing side, then there is no draw option at our betting platform.
 
In 99.9 percent of cases there is a reflection of reality. In your particular case there was a tournament bug on our side, not a scam.

We would like to emphasize all of you guys that our team will best efforts that similar cases won't happen again in the future. You have our word!

In case of any other misunderstandings, please contact us through private message.

Greetings

OneHash Team
Okay so, This is what my understanding:

In a play off match where the regular 90 minutes end with 0 - 0 draw but the winner was decided by penalty then you settle the bet based on the penalty result.

In a regular match where say in EPL, the result ends with 0 - 0 then the winning bet outcome will be draw since there are no extra time and/or penalty.

But question remains, do you provide draw market in a play off match where the match can go for extra time and/or penalty?


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June 27, 2019, 03:34:32 PM
 #12

Dear Simon,

Detailed explanation of your case was sent to you via email and PM. There you can find all the details.
 
Summarizing: at OneHash all of football bets are settled on the final outcome of the game (incl. possible extra time or penalties). If there is an option that event will finish with a draw, then at OneHash you have a draw option to bet. And on the contrary: if the game will end up with a winning and losing side, then there is no draw option at our betting platform.
 
In 99.9 percent of cases there is a reflection of reality. In your particular case there was a tournament bug on our side, not a scam.

We would like to emphasize all of you guys that our team will best efforts that similar cases won't happen again in the future. You have our word!

In case of any other misunderstandings, please contact us through private message.

Greetings

OneHash Team
Okay so, This is what my understanding:

In a play off match where the regular 90 minutes end with 0 - 0 draw but the winner was decided by penalty then you settle the bet based on the penalty result.

In a regular match where say in EPL, the result ends with 0 - 0 then the winning bet outcome will be draw since there are no extra time and/or penalty.

But question remains, do you provide draw market in a play off match where the match can go for extra time and/or penalty?


Of course we provide those kind of features. First example?

Today's game at Copa America between Brazil and Paraguay. You can choose a winning side in main betting option, but you can choose a draw option in additional bets as well. 

Previous events? In Champions League Final you had draw market, in all of this season's Champions League play-off games as well. The same goes with last season of Europa League.

At OneHash there is a lot of tournaments in which you can choose a draw in play-off games. Check for yourself in our offer.

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June 28, 2019, 10:07:25 AM
 #13

Dear Simon,

Detailed explanation of your case was sent to you via email and PM. There you can find all the details.
 
Summarizing: at OneHash all of football bets are settled on the final outcome of the game (incl. possible extra time or penalties). If there is an option that event will finish with a draw, then at OneHash you have a draw option to bet. And on the contrary: if the game will end up with a winning and losing side, then there is no draw option at our betting platform.
 
In 99.9 percent of cases there is a reflection of reality. In your particular case there was a tournament bug on our side, not a scam.

We would like to emphasize all of you guys that our team will best efforts that similar cases won't happen again in the future. You have our word!

In case of any other misunderstandings, please contact us through private message.

Greetings

OneHash Team
Okay so, This is what my understanding:

In a play off match where the regular 90 minutes end with 0 - 0 draw but the winner was decided by penalty then you settle the bet based on the penalty result.

In a regular match where say in EPL, the result ends with 0 - 0 then the winning bet outcome will be draw since there are no extra time and/or penalty.

But question remains, do you provide draw market in a play off match where the match can go for extra time and/or penalty?


Of course we provide those kind of features. First example?


Today's game at Copa America between Brazil and Paraguay. You can choose a winning side in main betting option, but you can choose a draw option in additional bets as well.  

Previous events? In Champions League Final you had draw market, in all of this season's Champions League play-off games as well. The same goes with last season of Europa League.

At OneHash there is a lot of tournaments in which you can choose a draw in play-off games. Check for yourself in our offer.

Quote

Of course we provide those kind of features. First example?
Quote
At OneHash there is a lot of tournaments in which you can choose a draw in play-off games. Check for yourself in our offer.
We are talking about football as I have no idea about other sports like basketball or rugby. Not sure if they have draw and this kind.

So, in that case (football/soccer) isn't it unnecessary and very misleading for the customers (without knowing the actual rule customer can pick draw) since the draw market will never be a winner but a loser always?

Am I missing something (I hope I do)?

Cheers,

..Stake.com..   ▄████████████████████████████████████▄
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July 01, 2019, 09:34:50 AM
 #14

Dear Simon,

Detailed explanation of your case was sent to you via email and PM. There you can find all the details.
 
Summarizing: at OneHash all of football bets are settled on the final outcome of the game (incl. possible extra time or penalties). If there is an option that event will finish with a draw, then at OneHash you have a draw option to bet. And on the contrary: if the game will end up with a winning and losing side, then there is no draw option at our betting platform.
 
In 99.9 percent of cases there is a reflection of reality. In your particular case there was a tournament bug on our side, not a scam.

We would like to emphasize all of you guys that our team will best efforts that similar cases won't happen again in the future. You have our word!

In case of any other misunderstandings, please contact us through private message.

Greetings

OneHash Team
Okay so, This is what my understanding:

In a play off match where the regular 90 minutes end with 0 - 0 draw but the winner was decided by penalty then you settle the bet based on the penalty result.

In a regular match where say in EPL, the result ends with 0 - 0 then the winning bet outcome will be draw since there are no extra time and/or penalty.

But question remains, do you provide draw market in a play off match where the match can go for extra time and/or penalty?


Of course we provide those kind of features. First example?


Today's game at Copa America between Brazil and Paraguay. You can choose a winning side in main betting option, but you can choose a draw option in additional bets as well.  

Previous events? In Champions League Final you had draw market, in all of this season's Champions League play-off games as well. The same goes with last season of Europa League.

At OneHash there is a lot of tournaments in which you can choose a draw in play-off games. Check for yourself in our offer.

Quote

Of course we provide those kind of features. First example?
Quote
At OneHash there is a lot of tournaments in which you can choose a draw in play-off games. Check for yourself in our offer.
We are talking about football as I have no idea about other sports like basketball or rugby. Not sure if they have draw and this kind.

So, in that case (football/soccer) isn't it unnecessary and very misleading for the customers (without knowing the actual rule customer can pick draw) since the draw market will never be a winner but a loser always?

Am I missing something (I hope I do)?

Cheers,

If football game can not end up with a draw, then you always have an information about it in betting options at our platform.

You will always find this formulary in accurate football bets at OneHash as well:



But if the football game is not a play-off game and it can end up with a draw, then draw option exists. Like, for example, in today's friendly game. The same goes with league or group stage games.



In basketball you can't bet at draw at final match outcome, because if in this sport the score is tied at the end of regulation play, the teams play multiple overtimes until a winner is decided.

In rugby, however, you can bet on draw, but of course only if this game can end up with a draw. Similarly to football, it depends on game's format (if winner have or haven't to be determined).

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July 01, 2019, 09:47:57 AM
 #15

~snip~

If football game can not end up with a draw, then you always have an information about it in betting options at our platform.

You will always find this formulary in accurate football bets at OneHash as well:



But if the football game is not a play-off game and it can end up with a draw, then draw option exists. Like, for example, in today's friendly game. The same goes with league or group stage games.


~snip~
Thanks for the input. I just checked your site to find an example and you are right.



In the left the Brazil vs Argentina match will must have a result if the regular time is a draw. So, as per rule there are no draw market.

I really do not have any idea about other sports however I am clear about the doubt I had.

Cheers :-)

..Stake.com..   ▄████████████████████████████████████▄
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