Have you tried to reset the miner?
Try this method hold the IP reporter/reset button for 15-20 seconds then after that access the IP again and set the pool properly make sure no extra character or space. Then test it again.
More guides and troubleshooting guide from here
https://bitcointalk.org/index.php?topic=3322593I have done it multiple times but same issue.
Link does not help. I have clean up all hashboards and PSU also and same thing.
This issue happened 3-4 weeks ago but after cleansing, the board started working.
Also try swapping board positions. Be careful when handling MicroBT devices, as they can be quite delicate. I don't know if the M3x also uses the (data) "connection bridge" as the M10...
I swapped, before was SM1 with problem and now is SM2 so it's hashboard fault not control board or something. But it doesn't result as "Dead" in Status and board is hot.