i need help with my Trezor

[simplyred]

Hi

I need some help.
I am trying to reach my Erc20 tokens on my Trezor but i cant send them.
I cant send them because of i think i need to update my firmware.
 So i can go to vintage.myetherwallet.com and i can see my funds there in my wallet but i can not send it.
And i would like to send it before i update because it looks like the device will be cleaned out when i update.

I do not remember that i have to get my seed when i have updated the firmware.
So is this normal that i have to go and get my Seed every time when i update the firmware?

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[BitMaxz]

I'm not using Trezor wallet but I think that is why you can't send your ERC20 tokens its because you don't have enough gas fee in order to send ERC20 token so you should have eth balance to pay the gas fee without ETH balance you can't send them.

A seed phrase is a backup(Series of words) where you can recover your wallet anytime when your wallet is lost or stolen.

According to trezor wiki below.

ImportantBefore the firmware update, make sure to have your recovery seed available in case you need to immediately recover your wallet. Some firmware updates delete the memory of your device. You can check the validity of your seed at any time by doing the Dry-run recovery

So before you update the firmware make sure that you have the backup seed just in case if something goes wrong after update you can recover your wallet with your backup seed.

[simplyred]

I'm not using Trezor wallet but I think that is why you can't send your ERC20 tokens its because you don't have enough gas fee in order to send ERC20 token so you should have eth balance to pay the gas fee without ETH balance you can't send them.

A seed phrase is a backup(Series of words) where you can recover your wallet anytime when your wallet is lost or stolen.

According to trezor wiki below.

ImportantBefore the firmware update, make sure to have your recovery seed available in case you need to immediately recover your wallet. Some firmware updates delete the memory of your device. You can check the validity of your seed at any time by doing the Dry-run recovery

So before you update the firmware make sure that you have the backup seed just in case if something goes wrong after update you can recover your wallet with your backup seed.

I have ETH so that should not be the issue.

Lets say you lose your seed then you should be able to go to your Trezor device and send it to your other wallet to secure it. But it looks like that is not the case.

Is it normal that i can not send tokens from the wallet if i have old fimware version ?( i can go into my wallet and see my funds but when i send nothing happens )
Thanks so much for the response

[boyptc]

Is it normal that i can not send tokens from the wallet if i have old fimware version ?( i can go into my wallet and see my funds but when i send nothing happens )
Thanks so much for the response

Not a trezor user but have you tried updating the firmware maybe that's the cause of the issue?

Waiting for someone who's more knowledgeable and possibly met this problem on trezor before.

[simplyred]

Is it normal that i can not send tokens from the wallet if i have old fimware version ?( i can go into my wallet and see my funds but when i send nothing happens )
Thanks so much for the response

Not a trezor user but have you tried updating the firmware maybe that's the cause of the issue?

you are right that is the issue, but if i do that i erase everything on the device, and i do not have the seed.

But like i said i have the password and i can open the wallet and see my funds and be in wallet but i cant send from it because then the site direct me into the upgrade.

[sheenshane]

Is it normal that i can not send tokens from the wallet if i have old fimware version ?( i can go into my wallet and see my funds but when i send nothing happens )
Thanks so much for the response

Not a trezor user but have you tried updating the firmware maybe that's the cause of the issue?

you are right that is the issue, but if i do that i erase everything on the device, and i do not have the seed.

But like i said i have the password and i can open the wallet and see my funds and be in wallet but i cant send from it because then the site direct me into the upgrade.

My friend had the same issues from you(but not about sending coin/token), he had been lost his recovery seed and he didn't want to update the firmware because he scared that probably he face any problem later with the seed. If I were you recovery first the recovery seed before you upgrade the firmware.
Read this it helps you, https://wiki.trezor.io/Recovery_seed#Lost_or_compromised_recovery_seed
and read this FAQ. https://trezor.io/support/#general-how-to

Regarding sending the token, you must have extra ethereum for the GAS fee. If you don't have you can send it into another address.

[DdmrDdmr]

<...>

I found this person who has a similar issue and resorted to using some older version of a specific wallet which seemed to allow him to move the tokens without going through a firmware upgrade: https://www.reddit.com/r/TREZOR/comments/bu89ty/old_trezor_firmware_not_allowing_ethereum/

Specifically, he talks about:

Downloading MyCrypto wallet 1.5.6 for Mac OS allowed me to send ETH and tokens to the new address! Problem Solved!

Having lost the seed, the situation is pretty dire (we should always remember that having a hardware wallet does not save us from having to pay attention to the weakest link: the recovery seed storage itself). The work around may be that of searching for older (safe) versions of third-party wallets that link to Trezor, but that do not require the firmware to be up-to-date.

[gentlemand]

I see no particular reason why older firmware that worked fine should suddenly stop being able to send. Perhaps it's a case of the wrong myetherwallet version.

I update mine and if I remember rightly I've never needed to reenter the seed after a firmware update. It's possible it may be required so I always keep it handy just in case.

[boyptc]

Is it normal that i can not send tokens from the wallet if i have old fimware version ?( i can go into my wallet and see my funds but when i send nothing happens )
Thanks so much for the response

Not a trezor user but have you tried updating the firmware maybe that's the cause of the issue?

you are right that is the issue, but if i do that i erase everything on the device, and i do not have the seed.

But like i said i have the password and i can open the wallet and see my funds and be in wallet but i cant send from it because then the site direct me into the upgrade.

It looks like that there's a solution to your problem, just follow the tips given to you above my post.

But if you are still doubtful with that, don't you really remember about keeping your seeds somewhere on your room or have written it on a piece of paper or any notes?

[simplyred]

Thanks everybody.

I did manage to move my crypto, i used Mycrypto and everything was ok.

Its so great to see how people are helpful.

Thank you and God bless you all.

[boyptc]

Thanks everybody.

I did manage to move my crypto, i used Mycrypto and everything was ok.

Its so great to see how people are helpful.

Thank you and God bless you all.

Nice that's good to know, finally you can now keep, update at peace.

You may now close this thread if everything's fine now.

[Sameedha Chaudry]

https://trezor.io/support/#general-how-to good luck

[pishite]

As mentioned above, you most likely did not have an ethereum on the balance sheet, therefore you could not send your tokens. If you have any detailed questions, it is better to ask them in conferences and chats: reddit - https://www.reddit.com/r/TREZOR/, telegram - https://t.me/trezortalk

[Coin-Keeper]

simplyred,

I see that you acknowledged you don't remember (haven't written down) your seed.  There were mentions/suggestions above that you correct that but I don't see any posts from you where it is stated you are going to re-seed your hardware wallet.  I have Trezors and urge you to not assume the device will always function, or not get lost for that matter.  Multiple BTC adds up to a small fortune pretty quickly with today's prices.  Friendly warning.