Just to update that all has been resolved at the end.
A lot of KYC docs was required - more than any Exchange I have signed up before. But at the end, my faith was restored in Freewallet.org
Keep in mind, as a wallet service they have no legal obligation to perform KYC since there is no money transmission occurring. Think about that -- why was more documentation required from you than on
actual exchanges?
Either Freewallet has received some horrible legal advice or this is a typical selective KYC scam. My money is on the latter. Just imagine how many people can't or won't complete this invasive KYC and end up forfeiting their funds. It's a good thing you made a thread here. Public reports are the best way to get services like this to respond.
I hope you rethink your faith in Freewallet considering what they just put you through. Next time, use a real wallet like Electrum so this never happens again.