Hello everyone,
I've been trading on Bibox exchange, after a very profitable session on 16-17th May I requested withdrawal amount of 20 BTC from my account, which further has been locked due to some "abnormal transactions". Of course, I have noticed that to customer service right away. After that, they locked my account and the reason for locking was the abnormal transactions as they said. Moreover, I was trading BCHSV/ BTC pair, before trade I have read some threads on tradingview site about TA of this pair, and placed buy order.(BCHSV have gone up from 50$ to 220$, from 0,0082 BTC/1 BCHSV to 0,029 BTC/ 1 BCHSV this is an all-time high, during that period my account was locked). The order worked and I started trading right away. Currently, this exchange has locked my account with the full asset (including the withdrawal amount). And it's been 4th month since they locked my account. I've already cooperated with the customer service. First, they requested a detailed explanation of my trading which I sent them in May. After that, they have been answering all my mail to "wait patiently" and I waited, they haven't replied anything to me. They were answering only when I wrote them first. Now, they requested from me some KYC information and video which I sent them and for now, they keep saying to me to wait patiently. Meanwhile, their position is that: during the my trading time another account has been trading with me and I got profit from him, so they wrote to me that they will wait for when another account owner comes up and they will unlock my account. A couple of days ago, when I wrote to them how is the process, they answered that another account has reached them. And nothing happening again, they keep saying to wait patiently...
Will be updating this thread, as their decisions come over.
Have you tried their telegram group yet?
https://www.reddit.com/r/Bibox/comments/7o455j/is_bibox_a_scam/