Dear Mr. --snip--,
Your coins are completely safe.
We'll try to reverse this EOS transaction at the earliest convenience.
That's the second time i see you use OP's real first and last name... Are you sure he's fine with being doxxed on bitcointalk? I haven't investigated his claims (yet), but personally i would hate it if you would link my bitcointalk username with my real life name (even if i disclosed my real life name to you over facebook or some other social media system)