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Author Topic: Bitstarz Casino Selective Scamming For High Payouts!  (Read 415 times)
DarkDollars
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September 21, 2019, 08:36:13 PM
 #1

Hallo Guys!

I was not aware of this platform to raise complaints against casino's. I thought that askgamblers was the only effective one until I saw this platform. I would like to re-open a case from February where Bitstarz stole roughly 11 000 EUR from me and I complained to their license provider and Askgamblers but the license provider turned out to be pretty useless and Askgamblers are so super corrupt and in Bitstarz' pocket that its not even funny. You can post the most valid and legitimate complaint against Bitstarz, but Askgamblers refuse to post anything against Bitstarz. Seriously try to even post a bad honest review about Bitstarz and Askgamblers will pick something in your complaint that could be miss interpreted and then they use that as an excuse not to publish your entire complaint as if the whole thing is untrue...

Please see my email to the license provider, askgamblers and Bitstarz casino:

Good day Everyone.

 

I am reaching out to the license regulator/s , The casino senior management and  askgamblers.com management to try and find some kind of solution or agreement that will make me rest.

 

Yesterday (04/02/2019) I joined bitstarz.com for the first time. I have never played at bitstarz before.

 

I started playing the free 20 spins and managed to win a decent amount of money from it but ofcourse as per the terms; I was only allowed to cash out 100 EUR which I thought is fair and went to the cashier to withdraw. Upon requesting a withdrawal, the agent told me that my IP is linked somehow to another IP which plays in the casino. Therefore he explained that he must now confiscate all my winnings including the 100 I was supposed to get.

I then got quite upset but remained calm and asked him if I can make a deposit and carry on playing and then I specifically asked him if I will have any issues withdrawing in the future and he said these words exactly (Quoting) " Yes you can, it's just that you can't take part of the welcome package".

 

I then made a deposit with my own money after my account was reset to 0 and I had nothing from bitstarz in my account and neither was I bound by any of their rules regarding free spins abuse and all that bonus regulations. I was completely FREEto play and WIN! (As per the Bitstarz agent).

 

I then won around $11 000! It was an excellent night and its the most I have ever won and the amount of plans I started making in my head was amazing because that amount is life changing in my country! I was ecstatic!

That however was not lasting long because upon withdrawal, I received a mail afterwards stating that they want proof of ID, proof of webmoney account, proof of residence and proof of transaction made. This was very weird because webmoney is an anonymous payment wallet and just like bitcoin, NO CASINO ever ask for verification on those payment methods.

I could see where this was going because Ive read quite a bit of reports on the forums and chats that Bitstarz are known for having problems (making them) when people win big amounts of money. I could see with the free spins that this casino doesnt want to pay if they can come up with the most ridiculous reasons NOT to pay. '

 

Anyway I did my KYC properly and all my documents were adding up and I waited and waited a few hours (this is an "instant" withdrawal casino and I used webmoney which is non verifyable and faster and more secure than most)...

 

Finally I received an email from the agent stating that my account is locked and all winnings are confiscated because my IP and Device used had links with another account which used the casino. I started crying out of anger as I kind of expected this to happen after reading some reviews but really wanted to believe that they will pay me MY money which I DEPOSITED and WON!

 

There are so many things wrong here and the more I talk to very wise people in the law and the more I research and making my case; the more I found Bitstarz to be unlawful criminals who is breaking the law and basic regulations on a daily basis. I can tell you now that I am going to open a can of worms!

 

Here are some of my points which I have discussed with lawyers:

 

1. Same IP on two different accounts cannot be a reason to even think its the same person. If you understand anything about the internet then you should know that today my IP will be your IP tomorrow and the next day it will be another persons IP. ALso everyone in public wifi, will have the same IP. Then everyone using the same VPN will have the same IP.

 

2. "Linked that same user-agent was used" - This is just absurd. Theres not even 100 different user-agents in the world and 7 Billion people. Meaning that 7 Million people will roughly have the same user agent on average. That was the weakest argument Ive heard in my life.

 

3. Bitstarz reckoned that links between my payment methods was also the same. I dont understand what they really mean by this but I used Webmoney and if they leaked my personal info within 20minutes to an online casino then they will have a huge courtcase on their hands so I highly doubt this is what happened and that brings me to the conclusion that it is a blatant lie.

 

4. The agent knew about the same IP's, he did not condemn it and allowed me to play after that and specifically told me that I WONT have any problems withdrawing in future! He was aware and let me play! This means that its not a problem normally UNLESS YOU WIN BIG money and they dont want to pay.

 

5. Bitstarz allowed me to play before doing the KYC! This is illegal. You have to KYC before they gamble! In real casinos they ask for ID at the front door and not only when you want to cashout at the cashier after you gambled! I could be a 14 year old playing for weeks or months on this casino before the casino would know. Meaning that the KYC procedure carried absolutely no credibility UNLESS their sole agenda is to get reasons NOT to pay players! a True story in my life is that my 16 year old cousin and his friends played on bitstarz for long and I only thought about that now but its illegal and I am going to get statements from him and his friends which I will submit to authorities along with the theft charges!

 

6. Bitstarz will have to give me proof of their claims that I am the same person as someone else on their platform. When I asked for proof I was told they do not have to give me more information which means that I must just go and deposit, then they can take away my money and lock me out and when I asked for reasons and explanations with accompanied proof then im told to just keep quiet? How on earth is this fair and how can this casino be online? Its disgusting!

 

7. Last but not least is that it was theft! Bitstarz stole money which I was the rightful owner of! Their spins were completed, their staff assured me all is fine and I can deposit and I then did that with their permission and assurance and I won money deriving solely from MY deposit and nothing to do with their bonus.

 

I have contacted Bitstarz numerous times afterwards to try and make a deal to get my money out of them but they simply refuse and therefore I am now escalating and will continue to do so until I am being paid. I have setup interviews with journalists about the underage gambling and this story will go viral shortly! Charges of theft and other illegal activities are inevitable and I hope that the regulators and counsels will condemn this bullying and dishonesty from Bitstarz as my next step will be main stream media and authorities.

 

Lastly I would like to mention that Bitstarz are hiding behind the "Its our terms and therefore we can do what we want"... Its unfortunately not how it works because your terms cannot override the common law or any jurisdiction. In other words you cannot steal people's money if they have traces that the IP might have been used before. Infact your terms are null and void since it supports underage gambling and blatant theft.  

 

I hope to hear from you soon to resolve this amicably.

 

 

Regards






I was denied payment with a short email filled with pathetic reasons.
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September 21, 2019, 09:21:03 PM
 #2

Game Protect published an article about asking gamblers https://game-protect.com/askgamblers/

Victims posted their experience in the comment section.
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September 21, 2019, 09:27:46 PM
 #3

~

game-protect is a scammer: https://bitcointalk.org/index.php?action=trust;flag=741

Please ignore this user.

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September 21, 2019, 09:40:08 PM
Last edit: September 21, 2019, 10:09:27 PM by game-protect
 #4

Game Protect published an article about asking gamblers https://game-protect.com/askgamblers/

Victims posted their experience in the comment section.

game-protect is a scammer: https://bitcointalk.org/index.php?action=trust;flag=741

Please ignore this user.
If you are misled by the above mentioned defamation campaign to not engage Game Protect, please post in my thread:

===== GAME PROTECT - Online Gaming Consumer Protection =====

I look for online casino victims who are misled by h4ns's defamation campaign to not engage Game Protect to evaluate the compensation demand from h4ns!
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September 23, 2019, 06:57:10 AM
 #5

Hi there,

I know that in this forum (and many forums online) a lot of people wishes to side with the player, and I totally understand that initially, it may look
like they're an underdog and we're the Goliath in these ordeals. However, I think it's very important not to judge a book by the cover, but rather look
at all the evidence and then later make an educated decision. So even though you don't agree with me in the end, I can respect that, but all I ask is that you
look at both sides of the story.

As a Casino, we're not in the business of trying to find issues with every account and find reasons not to pay someone out when they win money. We recently
(mid May) had a player winning 2.4 million, and we cashed out all the withdrawals he requested within 10 minutes. However, it's also important that we as a
casino prevent promotion abuse and people who have little to none genuine intention to play fair, and do the best to try to create multiple accounts to get
as much bonuses as possible (just to mention the example most relevant to this case).

In your particular case, you have multiple accounts at BitStarz. Not just based on IP, but also based on the browser and device you play in. Besides IP detection, we can
also see players using the same device and browser, and that's how we noticed you have multiple accounts. I understand that friends sometimes use each others
phones to make a few spins, that can happen to everyone. However, it's interesting that if that's the case, these players have the same email structure as you as
per the screenshots here:

https://i.imgur.com/XU9TX1z.png
https://i.imgur.com/pf3oAgu.png

Hence, there are 3 emails used for the creation of 3 different accounts, with the same email structure, used on the same IP, the same device and in the same browser
as you. Furthermore, these are only the ones that have the same email structure, but there is about 15 other accounts used via the same device as you. In other words,
the probability of this occurring randomly for me is quite slim.

Opening multiple accounts to try to get as many bonuses as possible is against the rules in any casino in the world, and I think it's unfair to put the blame on us when
you deliberately broke the rules that you as a seasoned player is very much aware of. Don't get me wrong, if I had a lot of money confiscated (even if I broke the rules
somewhere), I'd fight for it too. I'm just a regular guy as well. But there's a right, and there's a wrong, and it's important that you also take responsibility for you breaking
the rules. If you hadn't, you'd have all the funds cashed out just as multiple big winners have at BitStarz every month.

Curacao, AG and other authorities have declined your request because of lacking in evidence that supports that you're free of guilt, but you weren't complaining when AG
ruled in your favor https://www.askgamblers.com/casino-complaints/unfair-unusual-and-very-dissapointing for your previous complaint at BitStarz.

Happy to discuss this with your lawyer, so just send me an email, I know you have mine, and I'll be completely transparent.

Olle








bitStarz - Dream Big, Win Bigger | www.bitstarz.com
Bitcoin Casino  |  1,000+ slots  |  Free Spins and bonuses  |  Biggest win to date: 150.042 BTC  |  Lightning fast cashouts
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September 23, 2019, 09:22:06 AM
Last edit: September 23, 2019, 09:34:06 AM by allyouracid
Merited by suchmoon (4)
 #6

Olle,

while your evidence looks good, there is no way you can hold back the money he deposited. Allow him to withdraw only the money he initially deposited, keep the winnings and ban him from your platform. That's the only right thing to do.

Thanks for clearing this up, though. "Victims" here often only tell half the story, but when it comes to "confiscating" funds which never were yours in the first place, I'll always side with the player. You have no right whatsoever to claim ownership on funds deposited (even though ToS might say otherwise, but this is pretty much irrelevant), and keeping his money would be a clear sign that you cannot be trusted.

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September 23, 2019, 12:03:24 PM
 #7

Olle,

while your evidence looks good, there is no way you can hold back the money he deposited. Allow him to withdraw only the money he initially deposited, keep the winnings and ban him from your platform. That's the only right thing to do.

Thanks for clearing this up, though. "Victims" here often only tell half the story, but when it comes to "confiscating" funds which never were yours in the first place, I'll always side with the player. You have no right whatsoever to claim ownership on funds deposited (even though ToS might say otherwise, but this is pretty much irrelevant), and keeping his money would be a clear sign that you cannot be trusted.

Part of The Bitstarz business model is to seize player funds.  The profit from keeping player funds clearly outweighs the damage to their reputation.

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September 23, 2019, 03:06:53 PM
Last edit: September 23, 2019, 03:21:11 PM by Bitstarzisascam
 #8

I have already said, that this Casino is a scam, and yet these people still gambling there.

This proves everything, https://bitcointalk.org/index.php?topic=5184263.0.

I also think, if they were really licensed they'd not be confiscating people deposits unless it's a serious issue such as fraud etc.

Olle,

while your evidence looks good, there is no way you can hold back the money he deposited. Allow him to withdraw only the money he initially deposited, keep the winnings and ban him from your platform. That's the only right thing to do.

Thanks for clearing this up, though. "Victims" here often only tell half the story, but when it comes to "confiscating" funds which never were yours in the first place, I'll always side with the player. You have no right whatsoever to claim ownership on funds deposited (even though ToS might say otherwise, but this is pretty much irrelevant), and keeping his money would be a clear sign that you cannot be trusted.

I fully agree, they even refused to return my deposited funds which is about 1.4 BTC with the unprofessional reply ever "No"
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September 24, 2019, 08:17:20 AM
Last edit: September 24, 2019, 08:30:58 AM by allyouracid
 #9

Then maybe we should wait for them to reply and see if they're willing to make that right or put another warning on their trust page to prevent others from falling prey to their immoral customer funds policies.

... or, as they do it themselves, act proactively and create a warning with the option to remove it after they made it right. 🤔

Edit: added warning to their trust page.

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September 24, 2019, 10:25:47 AM
 #10

Game Protect published an article about asking gamblers https://game-protect.com/askgamblers/

Victims posted their experience in the comment section.

game-protect is a scammer: https://bitcointalk.org/index.php?action=trust;flag=741

Please ignore this user.
If you are misled by the above mentioned defamation campaign to not engage Game Protect, please post in my thread:

===== GAME PROTECT - Online Gaming Consumer Protection =====

I look for online casino victims who are misled by h4ns's defamation campaign to not engage Game Protect to evaluate the compensation demand from h4ns!

I'm wondering how you do to be in all threads of this casino related forum? do you stay online every day? Do you have a bot that spies on the forum all the time and informs you that you already have a thread related to casino?

I fully agree, they even refused to return my deposited funds which is about 1.4 BTC with the unprofessional reply ever "No"

This is a lot of money, you have no way to complain in court against this casino? I imagine they are anonymous and unlicensed, but there must be something cool that can be done against these casinos when they are withholding people's money for no valid reason.

I'll be completely transparent.

return people's deposits


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September 24, 2019, 12:10:12 PM
 #11

Yes, returning the money they legally own is the least they should do. It already looks like their reputation is not the best, but completely wasting it for a few thousand dollars sounds like a bad, short sighted idea to me. @Bitstarz what you're doing here is plain and simple theft, and that is frowned upon in this forum.

How many people have valid, open claims against Bitstarz right now?

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September 24, 2019, 01:31:55 PM
 #12

Curacao, AG and other authorities have declined your request because of lacking in evidence that supports that you're free of guilt, ...
Neither the license issuer nor (ask) gamblers are authorities! Cheesy

To what other authorities do you refer?
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September 24, 2019, 05:41:18 PM
Last edit: September 24, 2019, 05:57:54 PM by Bitstarzisascam
 #13

Quote
This is a lot of money, you have no way to complain in court against this casino? I imagine they are anonymous and unlicensed, but there must be something cool that can be done against these casinos when they are withholding people's money for no valid reason.


I am talking to a Law Firm based in France, hopefully they will help me thru this, I'm already down $2k+ on my trip but I'm staying positive, If you don't have the big money to spend on lawyers & stuff, there's no way you can get your stolen money back, because the law system in this world is useless for the less unfortunate don't expect help for free from the law on such online cases if you don't drop that big bag of cash.


Quote
How many people have valid, open claims against Bitstarz right now?

Alot buddy, sadly you can't see them on the reviews sites because they are on Bitstarz payroll.
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September 24, 2019, 08:51:46 PM
 #14

Opening multiple accounts to try to get as many bonuses as possible is against the rules in any casino in the world, and I think it's unfair to put the blame on us
In this scenario, OP was not trying to get as many bonuses as possible, were they?
In this scenario, their deposit had no bonus terms associated thereof and they were betting like any other regular player.
In this scenario, whether this was their first or hundredth account, the advantage given to them with their bets is the same: zero.

In this scenario, you are in the wrong. You are blatantly stealing.

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September 24, 2019, 09:09:30 PM
 #15

I am talking to a Law Firm based in France, hopefully they will help me thru this,
Based on what laws and regulations is the country France is applicable for your claim towards Bitstarz?


I'm already down $2k+ on my trip but I'm staying positive, If you don't have the big money to spend on lawyers & stuff, there's no way you can get your stolen money back, because the law system in this world is useless for the less unfortunate don't expect help for free from the law on such online cases if you don't drop that big bag of cash.
Please do not mislead online casino victims!

The law firm cooperating with Game Protect is willing to enforce valid claims on a 65:35 no cure no pay basis and the claimant does not have to spend one cent in advance.
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September 24, 2019, 09:16:07 PM
 #16

In this scenario, OP was not trying to get as many bonuses as possible, were they?
In this scenario, their deposit had no bonus terms associated thereof and they were betting like any other regular player.
As I understand it, OP has created multiple accounts with similar email addresses looking more or less the same, indicating that he was trying to get the bonus on all of them (all but the one he was "caught" with). I'm not sure if I missed something, but if I'm not, this is the only thing Bitstarz might have a valid point with. However, this does not change that:
You are blatantly stealing.
Which is, plain and simple, unacceptable. As a casino, you have to expect such behavior (hell, you're making your money from people who – at least part of them – are addicted to gambling! What do you expect, for fuck's sake!)

You have the technology to identify and ban them. There is no reason on earth you're eligible to keep their deposits.

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September 24, 2019, 10:50:52 PM
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 #17

As I understand it, OP has created multiple accounts with similar email addresses looking more or less the same, indicating that he was trying to get the bonus on all of them (all but the one he was "caught" with).
Right, and they would have some justification of forfeiting winnings had OP used a bonus on this deposit cycle, but OP claims that they did not and Bitstarz did not refute this. Rather, they chose to victimize themselves.

They are trying to argue about abusing the bonuses - which are -ev by the way, even without the completely ridiculous maximum bet T&C - when it has nothing to do with what OP experienced.

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September 25, 2019, 06:55:40 AM
 #18

As I understand it, OP has created multiple accounts with similar email addresses looking more or less the same, indicating that he was trying to get the bonus on all of them (all but the one he was "caught" with).
Right, and they would have some justification of forfeiting winnings had OP used a bonus on this deposit cycle, but OP claims that they did not and Bitstarz did not refute this. Rather, they chose to victimize themselves.
Gotcha, makes sense. This makes their point even more ridiculous.

@Bitstarz: got anything to say? How do you plan to proceed on this?

Edit: sent them a PM, asking for a reply here. They should take this a bit more serious, imho.

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September 26, 2019, 10:54:46 AM
 #19

the horrible rep of bitstarz have time to post in other threads while ignoring the problems of their users
the player did abuse the bonus and he got caught then you voided the winnings , after that you told him he would be ok if he deposit and play normally with no bonus
he did that and he won , how is that considered an abuse ? he didn't benefit from the bonus so he was just gambling normally ?

player shouldn't be asking only for his deposit , he deserve to get paid the winnings as well since your support told him everything is fine and that's logical

BTW big lol for that user who was paid 2.4m , and yeah of course in less than 10 minutes   Cheesy

Askgamblers should be ashamed of listing this shitty site
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September 26, 2019, 11:28:25 AM
 #20


BTW big lol for that user who was paid 2.4m , and yeah of course in less than 10 minutes   Cheesy


It's a scam, they didn't pay out anyone It's a fake user made by them they faked a win to gain players.

They stole 1.4 BTC from me, refusing to return the deposit nor payout winnings after it taking them 4 days to find an excuse.
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