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Author Topic: Bitstarz Casino - Confusing review's - What's the final outcome?  (Read 309 times)
acerkidd
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September 24, 2019, 03:49:00 PM
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To begin, a friend of mine and myself have had very little luck at bitstarz - it's probably the worst I've ever seen slots payout (i mean making like 25 spins without a single line payout). I know this means nothing at all, but my friend has used them for quite a while and seems to think something is very odd there.. Anyway, deciding to do abit of research i first wanted to take a look at these HUGE million dollar wins. I thought if they are happy making these big wins why i have no luck making tiny bets.. I decided to have a chat with the staff to simply ask if they could provide a hotwallet / transaction wallet they used for bitcoin as most casino sites have no reason to hide this and many seem to offer it on there site anyway. I was told this is an odd question and if i am asking about legitimacy to simply look up there reviews. After a long chat it ended with being told he doesn't have this information anyway. (i have the transcript of this chat). I could be wrong but i wouldnt have thought something like that would be a big deal? I just wanted to see these huge payouts for myself on the blockchain. Anyway, as for reviews - i had already done that, and there seems to be so many people backing them, and that they do payout etc. But also, leaving many questions to remain.

First stop is there licensing https://game-protect.com/curacao-license-scam/.As listed,They fall under this category to start with..

And personally iv always had a feeling that site's like askgamblers are affiliated or on the payroll of most site's they have listed anyway - as most the players reviews are by one hit wonder accounts and mostly running in locations that prohibit gambling to begin with, Most legit casino's should not even allow players in these prohibited countries to begin with? And alot of comments listed here : https://www.worldcasinoindex.com/online-casinos/bitstarz-review/ backup alot of my theories and alot of the negative reviews here..

In summary - i am not calling them a scam. I know they payout, but to what extent is my question.. I have sat and watched the recent winners list for a fair while over different time periods and see nothing close to being decent, and for such a heavy traffic site very few different names popping up. Myself and my friend have managed to have bad luck never seen before (Again, means nothing i know.) And after my chat which i was declined to see a hotwallet address and the response i was giving rather surprised me. A lot of comments people have made that people seem to reject and jump on making such accusations, a fair few similar things have personally happen between myself and my friend but ill leave these out.


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September 26, 2019, 07:21:57 AM
Last edit: September 26, 2019, 07:41:17 AM by bitstars.net
 #2

Hi Acerkidd,

It's a good question you're asking regarding the payout of games, because I think there's a lot of misunderstandings and misinformation on the topic.

Games are different mathematically, but all of them have an edge for the casino, this varies depending on the game that you're playing, but all games
in the casino favor the casino ultimately. This means that if you play an infinite number of game rounds, the house will win. However, that doesn't mean
that the return of the slot is constant. So just because a game has a payout of 97% on average. It doesn't mean that you get 97 dollars back on every
spin that you make, right? But in the theory of big numbers, that's how a casino always win, but that doesn't mean that individual players can't win in
the short term.

Now, to your question about 25 spins without win. I would say it's generally a rarity, but it really comes down to a couple of factors. The slot you're playing,
and if you're lucky or not. Some games are high variance (volatility if you will) and can go many game rounds without you winning a single round, to then
pay a big multiplier. I normally call these "all or nothing" kind of games. There are games that are more on the low volatility side, and they are more even
in their payout.

When it comes to any operator of a casino, we don't have any control over the payout of the games themselves. We don't create the games nor do we own
them. They are "leased" if you will, from a third party game provider which on their end is responsible for creating, checking and monitoring the game rounds. They
are also licensed on a separate license from the casinos to ensure that their games are fair and random (I mean, a game can't be completely random as it's an algorithm,
but I doubt even Rainman would have a chance here). Starburst (popular game) at BitStarz is the same game as the one you play in other casinos as well, leased from
the same company who made the game.

I know in this forum, BitStarz gets a fair share of bad reviews, but in many other places, we get very good reviews. If you google any casino out there followed by the word "scam",
I'm sure you'll find plenty, and it's up to you as a player who to believe and not to believe.

When it comes to affiliate sites, you'll find reviews of some that like us, and some that don't. Same goes for all casinos too. Some are ranked high, some are ranked low, and when
it comes to AskGamblers, we do receive our fair share of Complaints there too, which we have to defend fairly. I'm normally the person deailing with such complaints, and if you
read through them, I'm sure you can see that AskGamblers are far from always on my side.

I try to be as active here as I possibly can, and I'm sure there are plenty of people here that might have disagreements with us, but I'd really appreciate if you guys would
dedicate this thread for any questions you might about BitStarz, but perhaps also about Casino Online in General. I've worked for plenty of different casinos and suppliers
and I'd like to think that I've at least learned something over the years.

So, if there's anything you guys always wanted to know (doesn't have to be BitStarz related), I'd be happy to give my very honest opinion about it. I'm sure you guys are rational
people who'd like to get as much information as possible, and I'm happy to explain.

Olle

Edit: I think I found your profile at BitStarz based on your username here. If you want to discuss any details regarding your game history openly here, I'm happy to do so. But I wouldn't
want to discuss it without getting your permission. This would of course not be anything in relation to your personal details, but simply game play. Let me know Smiley

bitStarz - Dream Big, Win Bigger | www.bitstarz.com
Bitcoin Casino  |  1,000+ slots  |  Free Spins and bonuses  |  Biggest win to date: 150.042 BTC  |  Lightning fast cashouts
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September 26, 2019, 11:35:56 AM
 #3

To begin, a friend of mine and myself have had very little luck at bitstarz - it's probably the worst I've ever seen slots payout (i mean making like 25 spins without a single line payout). I know this means nothing at all, but my friend has used them for quite a while and seems to think something is very odd there.. Anyway, deciding to do abit of research i first wanted to take a look at these HUGE million dollar wins. I thought if they are happy making these big wins why i have no luck making tiny bets.. I decided to have a chat with the staff to simply ask if they could provide a hotwallet / transaction wallet they used for bitcoin as most casino sites have no reason to hide this and many seem to offer it on there site anyway. I was told this is an odd question and if i am asking about legitimacy to simply look up there reviews. After a long chat it ended with being told he doesn't have this information anyway. (i have the transcript of this chat). I could be wrong but i wouldnt have thought something like that would be a big deal? I just wanted to see these huge payouts for myself on the blockchain. Anyway, as for reviews - i had already done that, and there seems to be so many people backing them, and that they do payout etc. But also, leaving many questions to remain.

First stop is there licensing https://game-protect.com/curacao-license-scam/.As listed,They fall under this category to start with..

And personally iv always had a feeling that site's like askgamblers are affiliated or on the payroll of most site's they have listed anyway - as most the players reviews are by one hit wonder accounts and mostly running in locations that prohibit gambling to begin with, Most legit casino's should not even allow players in these prohibited countries to begin with? And alot of comments listed here : https://www.worldcasinoindex.com/online-casinos/bitstarz-review/ backup alot of my theories and alot of the negative reviews here..

In summary - i am not calling them a scam. I know they payout, but to what extent is my question.. I have sat and watched the recent winners list for a fair while over different time periods and see nothing close to being decent, and for such a heavy traffic site very few different names popping up. Myself and my friend have managed to have bad luck never seen before (Again, means nothing i know.) And after my chat which i was declined to see a hotwallet address and the response i was giving rather surprised me. A lot of comments people have made that people seem to reject and jump on making such accusations, a fair few similar things have personally happen between myself and my friend but ill leave these out.




It's a scam casino, they will confiscate your deposits+winnings and will try to find any excuses to not pay you out and steal your deposit, I recommend avoiding this casino.

And this guy "Olle"(Fake name) has a nice scam/act tactics to trick you in.
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September 26, 2019, 01:22:03 PM
Last edit: September 26, 2019, 01:51:05 PM by bitstars.net
 #4

Hi there,

About your case here, we've addressed it in another thread, but I don't mind repeating it.

You used your mom's documents to play at BitStarz. I'm not sure how familiar many people are here with casino rules, but I have a feeling that many people here (casino player
or not) could see a problem with someone using their mom's passport to play casino online with her identity. Also lying about it, and then confessing on video that you did. It's also recorded, and if you want I'm happy to share the video here publicly to prove that this is indeed the truth.

When you accuse something of being a scam, I think it's a fair statement where someone hasn't done anything wrong and followed the rules, yet the casino (or company in question) is taking action against an account. Now, when you're using your mom's identity (which is not only illegal but a very lousy way to treat your own mom if I may say so), thus breaking the most fundamental of rules of a casino, I wouldn't call the casino a scam from being in line with the law.

I'm not sure what the rest of the forum thinks, and everyone here is of course entitled to their own opinion. But I don't think this would be classified as a scam.

Regards,

Olle





bitStarz - Dream Big, Win Bigger | www.bitstarz.com
Bitcoin Casino  |  1,000+ slots  |  Free Spins and bonuses  |  Biggest win to date: 150.042 BTC  |  Lightning fast cashouts
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September 26, 2019, 04:42:49 PM
 #5

Hi there,

About your case here, we've addressed it in another thread, but I don't mind repeating it.

You used your mom's documents to play at BitStarz. I'm not sure how familiar many people are here with casino rules, but I have a feeling that many people here (casino player
or not) could see a problem with someone using their mom's passport to play casino online with her identity. Also lying about it, and then confessing on video that you did. It's also recorded, and if you want I'm happy to share the video here publicly to prove that this is indeed the truth.

When you accuse something of being a scam, I think it's a fair statement where someone hasn't done anything wrong and followed the rules, yet the casino (or company in question) is taking action against an account. Now, when you're using your mom's identity (which is not only illegal but a very lousy way to treat your own mom if I may say so), thus breaking the most fundamental of rules of a casino, I wouldn't call the casino a scam from being in line with the law.

I'm not sure what the rest of the forum thinks, and everyone here is of course entitled to their own opinion. But I don't think this would be classified as a scam.

Regards,

Olle







It is classified as scam, and It's about to get more personal now if you trying to blackmail me or anything because I'll find your IP address thru the skype call we had and It'll get personal so let's keep it this way better because YOU clearly don't know who I am and what I'm capable of. I'm just here to warn people not to gamble on your scam website, you should never KYC anyone Using BTC/bitcoin as payment method whatsoever You kept my deposit of 1.4 BTC and the winnings and held it for 4 days just to tell me my deposits & winnings are confiscated, It's a poor reason and everyone here agrees.
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September 26, 2019, 11:17:47 PM
 #6

You used your mom's documents to play at BitStarz. I'm not sure how familiar many people are here with casino rules, but I have a feeling that many people here (casino player or not) could see a problem with someone using their mom's passport to play casino online with her identity.

Ok. Let's say this happened, why do you think it's reasonable to keep the dude's money?

Sure, by all means, you should ban him (and probably his mom for good measure) from using your services in the future. But just pocketing his money is outrageously unethical. And please don't act like it's a legal requirement, as you guys appear to operate under a curacao license, which is the same (rubber-stamp) process I went through several years ago back when I used to run a casino -- so I know for a fact there's no legal requirement to pocket people's funds in situations like this (just one to deny service).

Check out gamblingsitefinder.com for a decent list/rankings of crypto casinos. Note: I have no affiliation or interest in it, and don't even agree with all the rankings ... but it's the only uncorrupted review site I'm aware of.
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September 26, 2019, 11:26:03 PM
 #7

@ Bitstarz scam

If the identity of the depositor is important for you, then you need to check prior to letting him deposit and play.

If you did not care while he deposited and won, it is also irrelevant when he withdraws! Smiley

But as we all know, it is your scam tactic. And your scam tactic is profitable, because most of your victims are too stupid to enforce the money owed! Cheesy
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September 27, 2019, 03:39:22 AM
 #8

Quote


It is classified as scam, and It's about to get more personal now if you trying to blackmail me or anything because I'll find your IP address thru the skype call we had and It'll get personal so let's keep it this way better because YOU clearly don't know who I am and what I'm capable of. I'm just here to warn people not to gamble on your scam website, you should never KYC anyone Using BTC/bitcoin as payment method whatsoever You kept my deposit of 1.4 BTC and the winnings and held it for 4 days just to tell me my deposits & winnings are confiscated, It's a poor reason and everyone here agrees.

Hi there,

I'm not trying to Blackmail you by any means. I'm simply telling the story the way it happened. Now, threatening me personally I don't think is a very productive way to go forward. This, as I'm not the one making the decisions to take your money, neither am I getting some kind of share of it. So it's not like I'm benefitting from this whole thing. My job is to give the casino side of the story here, which I'm trying to do.




bitStarz - Dream Big, Win Bigger | www.bitstarz.com
Bitcoin Casino  |  1,000+ slots  |  Free Spins and bonuses  |  Biggest win to date: 150.042 BTC  |  Lightning fast cashouts
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September 27, 2019, 03:41:58 AM
 #9

Quote
Ok. Let's say this happened, why do you think it's reasonable to keep the dude's money?

Sure, by all means, you should ban him (and probably his mom for good measure) from using your services in the future. But just pocketing his money is outrageously unethical. And please don't act like it's a legal requirement, as you guys appear to operate under a curacao license, which is the same (rubber-stamp) process I went through several years ago back when I used to run a casino -- so I know for a fact there's no legal requirement to pocket people's funds in situations like this (just one to deny service).

Hi there,

So, I think confiscating the winnings is the right way to do, but confiscating the deposit is questionable as far as I'm concerned. I believe the management checked with AskGamblers, Anti-Fraud team for our platform provider, and curacao for advice and they all agreed that they had the mandate to confiscate the full amount. My personal opinion would be more in line of paying back the deposit to the player and permanently ban him from playing. Then again, I'm not the head honcho, hence I can only give my opinion and recommendation, but it's up to the management to decide what they ultimately will do.

But I'm on the same line as you here.

bitStarz - Dream Big, Win Bigger | www.bitstarz.com
Bitcoin Casino  |  1,000+ slots  |  Free Spins and bonuses  |  Biggest win to date: 150.042 BTC  |  Lightning fast cashouts
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September 27, 2019, 03:51:04 AM
 #10

@ Bitstarz scam

If the identity of the depositor is important for you, then you need to check prior to letting him deposit and play.

If you did not care while he deposited and won, it is also irrelevant when he withdraws! Smiley

But as we all know, it is your scam tactic. And your scam tactic is profitable because most of your victims are too stupid to enforce the money owed! Cheesy

Hi there,

I don't know of any casino out there who's identifying all the players prior to play, but if you have an example of one that does that for the players I promise to take a
look. The problem I see is that it takes time to verify an account, and I would rather see a more efficient way for verifying players prior to start playing that didn't
require manual work from the payments and verification team.

I believe Sweden has some form of online verification procedure which is sort of an electric signature called BankID. This would allow people to get KYC'd in like 20 seconds
and it would be great to have something similar for all players.

I think it's quite strong to be so generous with scam accusations considering your own trust rating, but you're of course entitled to your own opinion just as anyone else Smiley




bitStarz - Dream Big, Win Bigger | www.bitstarz.com
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September 27, 2019, 11:34:57 AM
 #11

Quote
Ok. Let's say this happened, why do you think it's reasonable to keep the dude's money?

Sure, by all means, you should ban him (and probably his mom for good measure) from using your services in the future. But just pocketing his money is outrageously unethical. And please don't act like it's a legal requirement, as you guys appear to operate under a curacao license, which is the same (rubber-stamp) process I went through several years ago back when I used to run a casino -- so I know for a fact there's no legal requirement to pocket people's funds in situations like this (just one to deny service).

Hi there,

So, I think confiscating the winnings is the right way to do, but confiscating the deposit is questionable as far as I'm concerned. I believe the management checked with AskGamblers, Anti-Fraud team for our platform provider, and curacao for advice and they all agreed that they had the mandate to confiscate the full amount. My personal opinion would be more in line of paying back the deposit to the player and permanently ban him from playing. Then again, I'm not the head honcho, hence I can only give my opinion and recommendation, but it's up to the management to decide what they ultimately will do.

But I'm on the same line as you here.




All I want is my Original Deposit and these people who also got scammed to get their $ back, I also don't think y'all made a decision within 12 hours asking Askgamblers and Platform provider to take's someone deposits just like that, it's a pure stealing. and it's now Affecting the Casino since all these threads & accusations are visible now on the Google search.
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September 27, 2019, 12:52:26 PM
 #12

Quote
Ok. Let's say this happened, why do you think it's reasonable to keep the dude's money?

Sure, by all means, you should ban him (and probably his mom for good measure) from using your services in the future. But just pocketing his money is outrageously unethical. And please don't act like it's a legal requirement, as you guys appear to operate under a curacao license, which is the same (rubber-stamp) process I went through several years ago back when I used to run a casino -- so I know for a fact there's no legal requirement to pocket people's funds in situations like this (just one to deny service).

Hi there,

So, I think confiscating the winnings is the right way to do, but confiscating the deposit is questionable as far as I'm concerned. I believe the management checked with AskGamblers, Anti-Fraud team for our platform provider, and curacao for advice and they all agreed that they had the mandate to confiscate the full amount. My personal opinion would be more in line of paying back the deposit to the player and permanently ban him from playing. Then again, I'm not the head honcho, hence I can only give my opinion and recommendation, but it's up to the management to decide what they ultimately will do.

But I'm on the same line as you here.


As you've said, confiscating the winnings is the right way to do here. He should get his original money and not confiscate it all. If he has questionable KYC docs, why did your company even accepted him as a player on your site? And yes I do agree with RHavar, having Curacao license? We all know that it is a substandard license. And you want to be very strict with your clients???  Roll Eyes Roll Eyes Roll Eyes I hope this guy will get his money back, else, this gambling site will have greedy, cheating points from me.

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September 27, 2019, 03:00:51 PM
 #13

This is not quality reason to tag the site a scam, if there was little high winnings, you know that it's not so easy to get a high winnings and it comes down to good luck and good timing. Maybe you and your friends should start taking higher for higher winnings
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September 27, 2019, 05:46:05 PM
 #14

Acerkidd, I don't understand why would you and your friend experiment with a website that has confusing reviews? I am not calling Bitstarz a scam, they've never scammed me or anyone I know. However, it seems only logical to me to use websites that have positive trust, not no trust or even red flags. And Bitstarz is accused of behaving unethically with customers since 2016, as you can see in the trust summary here: https://bitcointalk.org/index.php?action=trust;u=307265. Why not minimize the risks and only choose the casinos you know you can trust? Here's a link to a useful list of casinos and trustworthiness, by the way: https://bitcointalk.org/index.php?topic=5154971.0.

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September 27, 2019, 09:10:06 PM
Last edit: September 27, 2019, 09:33:43 PM by game-protect
 #15

@ Bitstarz scam

If the identity of the depositor is important for you, then you need to check prior to letting him deposit and play.

If you did not care while he deposited and won, it is also irrelevant when he withdraws! Smiley

But as we all know, it is your scam tactic. And your scam tactic is profitable because most of your victims are too stupid to enforce the money owed! Cheesy

Hi there,

I don't know of any casino out there who's identifying all the players prior to play, but if you have an example of one that does that for the players I promise to take a look.
Other casinos doing the same confirms the online casino fraud scheme! Smiley


The problem I see is that it takes time to verify an account, and I would rather see a more efficient way for verifying players prior to start playing that didn't require manual work from the payments and verification team.
If it is a problem for you to enforce applicable AML and KYC laws, then the laws demand to stop running an online casino!


I think it's quite strong to be so generous with scam accusations considering your own trust rating, but you're of course entitled to your own opinion just as anyone else Smiley
You scamming customers with denying to withdraw legitimate won BTC is not my opinion, but publicly stated and applicable laws say it!

If this victim BITSTARZ IS A SCAM - DO NOT DEPOSIT A DIME - FAKE LICENSE CASINO would give Game Protect the order you would see that it is not an opinion but reality!

But it looks like he is misled by the brain wash nonsense shit posted on bitcointalk.org! Cheesy
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September 30, 2019, 03:09:12 AM
 #16

Quote
Ok. Let's say this happened, why do you think it's reasonable to keep the dude's money?

Sure, by all means, you should ban him (and probably his mom for good measure) from using your services in the future. But just pocketing his money is outrageously unethical. And please don't act like it's a legal requirement, as you guys appear to operate under a curacao license, which is the same (rubber-stamp) process I went through several years ago back when I used to run a casino -- so I know for a fact there's no legal requirement to pocket people's funds in situations like this (just one to deny service).

Hi there,

So, I think confiscating the winnings is the right way to do, but confiscating the deposit is questionable as far as I'm concerned. I believe the management checked with AskGamblers, Anti-Fraud team for our platform provider, and curacao for advice and they all agreed that they had the mandate to confiscate the full amount. My personal opinion would be more in line of paying back the deposit to the player and permanently ban him from playing. Then again, I'm not the head honcho, hence I can only give my opinion and recommendation, but it's up to the management to decide what they ultimately will do.

But I'm on the same line as you here.


As you've said, confiscating the winnings is the right way to do here. He should get his original money and not confiscate it all. If he has questionable KYC docs, why did your company even accepted him as a player on your site? And yes I do agree with RHavar, having Curacao license? We all know that it is a substandard license. And you want to be very strict with your clients???  Roll Eyes Roll Eyes Roll Eyes I hope this guy will get his money back, else, this gambling site will have greedy, cheating points from me.

Hi there,

Again, I'm not disagreeing with you here. I think that the confiscation of deposits is a bit questionable as well, but ultimately the decision is not up to me as you can imagine. I don't think we disagree here. As for the Curacao license. The reason for us having it is that the other licenses (MGA, UKGC, etc) are not very crypto friendly. If they were as progressive with crypto as Curacao, we'd go for that license.


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September 30, 2019, 03:11:25 AM
 #17

This is not quality reason to tag the site a scam, if there was little high winnings, you know that it's not so easy to get a high winnings and it comes down to good luck and good timing. Maybe you and your friends should start taking higher for higher winnings

Hi upgate,

I'm also very happy to post the play history of the player (as long as he agrees as well) so we can discuss the result up in the open. Just because you don't win anything
in 25 spins doesn't mean the casino is a scam Smiley


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September 30, 2019, 10:02:52 PM
 #18

Acerkidd, I don't understand why would you and your friend experiment with a website that has confusing reviews? I am not calling Bitstarz a scam, they've never scammed me or anyone I know. However, it seems only logical to me to use websites that have positive trust, not no trust or even red flags. And Bitstarz is accused of behaving unethically with customers since 2016, as you can see in the trust summary here: https://bitcointalk.org/index.php?action=trust;u=307265. Why not minimize the risks and only choose the casinos you know you can trust? Here's a link to a useful list of casinos and trustworthiness, by the way: https://bitcointalk.org/index.php?topic=5154971.0.

Agreed. Since I played here, there has never been issued and even they pay a good amount for my winning as well but may be it is still low numbers or something that they can afford as well. Anyway, before the issue I already stop playing there but I followed their thread and suddenly issues is coming from all over this places

For OP I think 25 rolls does not really big deal anyway unless you are betting this very huge bet. But to think that 25 bet of losing straight is this something really strange
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October 01, 2019, 12:14:27 AM
 #19

They are different points of view, although I think that the problem should be solved already, without problems, I believe that gambling and gambling sites that request documents should not be so rigorous, as long as there are many competing sites that do not require such documentation, such Once this subtracts some reputation for the site, but somehow the users here accept its rules.


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October 01, 2019, 01:10:42 AM
 #20

I don't like the logic your using at the start of the post - it gives it a very sour taste. Using game history isn't really proof of anything, bitstarz does appear to be provably fair, and whilst I haven't talked about their deposits/withdraws yet, that side of them seems to be fine. Losing a lot at any casino, whether it's bitstarz, bitsler, primedice, or even vegas casinos doesn't mean the casino is rigged, you could just be having shit luck.

I don't like their harsh stance on confiscating deposits, but if they've stated it in their terms and everything - they are free to do so if a user's KYC is fake, or inaccurate, but they can't go out of there way to make sure KYC is faked, that's the corrupt part.

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