Email SCAM: "receive Free Bitcoin and Ethereum With Bitcasino"

[CBG81]

Just read on lcb forum, that BitCasino.io issued a warning about circulating email scam.  " It’s important for you to know that the email contained fraudulent Bitcoin and Ethereum wallet addresses where you were asked to deposit funds to receive future interest. These are NOT BitCasino.io wallet addresses, please do not transfer any funds."

"BitCasino.io's investigations have confirmed that their third-party email software Customer.io was compromised, which resulted in fraudulent emails being sent out to a pre-defined group of players.

Currently, BitCasino.io found out that in 24 hours three transactions were made to the fraudulent wallet addresses, totalling 0.00037299 BTC and 2.0665 ETH. This situation and wallet address will be monitored further"

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[MissLo]

This is not good, how did it happen?

[bellicose]

Thanks for the information. In turn, I am surprised why people continue to be inattentive and do not pay attention to the original email. Dozens of emails with similar spam come to me daily.

[CBG81]

This is not good, how did it happen?

"BitCasino.io's investigations have confirmed that their third-party email software Customer.io was compromised, which resulted in fraudulent emails being sent out to a pre-defined group of players"

[magneto]

This is not good, how did it happen?

"BitCasino.io's investigations have confirmed that their third-party email software Customer.io was compromised, which resulted in fraudulent emails being sent out to a pre-defined group of players"

They should refund the people who fell for the scam. It was their responsibility to keep their mail servers safe, they failed to do so, and resulted in a monetary loss of their customers.

Besides, the amounts lost were completely trivial in the grand scheme of things so it would be good PR for them to do it. Not that it is their duty to do it, but acknowledging the situation and reimbursing losses instead of just glancing over the issue is much more sensible. Ofc, certain protocol would need to be followed to ensure that the perpetrators themselves are not taking advantage of the situtaion.

But yeah, I've never seen any gambling site directly ask for funds through an email in return for more money. If you receive such a notice, it is 100% a scam.

[nakamura12]

They should refund the people who fell for the scam. It was their responsibility to keep their mail servers safe, they failed to do so, and resulted in a monetary loss of their customers.

If it really is their fault that people fell for the scam then they should refund the people who use their platform but if the site does give warning to the people about this scam problem and still there are people fell for the scam then they don't have the responsibility to refund the scam victims. Most casinos warning gamblers to be responsible on what they do.

[TopTort777]

I cant believe that in 2019 people still got scammed by e-mail... I thought it was an era of y2k.

How can scammers have a list of "pre-defined group of players" ? Did they have a man "inside" Bitcasino? What do you think ?

[GSpgh]

They should refund the people who fell for the scam. It was their responsibility to keep their mail servers safe, they failed to do so, and resulted in a monetary loss of their customers.

Besides, the amounts lost were completely trivial in the grand scheme of things so it would be good PR for them to do it. Not that it is their duty to do it, but acknowledging the situation and reimbursing losses instead of just glancing over the issue is much more sensible. Ofc, certain protocol would need to be followed to ensure that the perpetrators themselves are not taking advantage of the situtaion.

But yeah, I've never seen any gambling site directly ask for funds through an email in return for more money. If you receive such a notice, it is 100% a scam.

Yes they should keep their mail servers secure but it's really not the hack that caused the loss... people who sent money to those scammers probably would fall for any forged e-mail. The hack maybe made it easier to target specific users but phishing/scamming e-mails are nothing new, people should really know better by now. Is it even possible to determine who sent those funds? Could be scammers themselves trying to making it look like it's a legit offer.

[clarityfund]

I got the same email. Tbh I am amazed that there were still people who sent money to those scammers. It takes you like 30 seconds to check the official Bitcasino website to see that there is no such promo/offer

[CBG81]

This is not good, how did it happen?

"BitCasino.io's investigations have confirmed that their third-party email software Customer.io was compromised, which resulted in fraudulent emails being sent out to a pre-defined group of players"

They should refund the people who fell for the scam. It was their responsibility to keep their mail servers safe, they failed to do so, and resulted in a monetary loss of their customers.

Besides, the amounts lost were completely trivial in the grand scheme of things so it would be good PR for them to do it. Not that it is their duty to do it, but acknowledging the situation and reimbursing losses instead of just glancing over the issue is much more sensible. Ofc, certain protocol would need to be followed to ensure that the perpetrators themselves are not taking advantage of the situtaion.

But yeah, I've never seen any gambling site directly ask for funds through an email in return for more money. If you receive such a notice, it is 100% a scam.

agreed,Customer.io or BitCasino, or both, should refund the players.

[Bitcasino.io Support]

An official update for you all:

On Saturday 28th of September, our third-party software we use for sending out promotional emails, Customer.io, was compromised leading to a mass fraudulent email being sent out to predefined player groups. Within a matter of hours, our team had uncovered the situation, locked-down our account and let our players know via an onsite notification and a follow-up email.

As a tool for sending out promotional emails, Customer.io only had access to a set of email addresses and language preferences, no other personal player information such as KYC documents, passwords or any other sensitive data was available to this third-party.

As a result, we can confirm that your account on Bitcasino.io is not at risk from this incident.

Since the discovery and lock-down of the services, our teams have been working round the clock to evaluate and reinforce all security protocols, as well as thoroughly investigate the matter with any players affected. We're extremely sorry that this happened and will work with in-house specialists and the community to strengthen our internal security protocols.
Currently, we have discovered that in 24 hours three transactions were made to the fraudulent wallet addresses, totalling 0.00037299 BTC and 2.0665 ETH. We will continue to monitor the situation.

Bitcasino will never ask you to deposit to a wallet address in any communication. You should only ever deposit to the address displayed in your account cashier. Our Support Team is always on hand 24/7 to take any questions you have regarding this.

You can read more about the situation here: https://bitcasino.io/help-center/help-terms-and-conditions/security-incident-28th-of-september-2019

Thanks,

Karl

[The Cryptovator]

Currently, we have discovered that in 24 hours three transactions were made to the fraudulent wallet addresses, totalling 0.00037299 BTC and 2.0665 ETH. We will continue to monitor the situation.

This is really bad news for gamblers who have sent fund to scammer. Both party is responsible for this incident, everyone should confirm the website if there is any promotional offer before sent money. I do not see any reason why someone should sent fund to the address provided by emails. Any legit website or gambling sites will not ask that.

However, bitcasino should send another warning email to gamblers as soon as possible. Since there is warning on website so I think most of gamblers already know that issue. Those peoples got scam, I think they are much greedy. Bitcasino should increase their security system in order to avoid further incidents.

[ethereumhunter]

Email scammers like that will be found again and again in the future. We could prevent the scammers by being careful to respond to the email. Once we forget to check everything, we will be the next target, and we will get into their trap. That is a lesson to all of us to be careful in the future and make sure we contact the Customer Service of the website, so we know if that is true or not.

[bering]

Personally i got this email few days ago and a bit weird to me because my first experience to see a casino offering free bitcoin or free Eth with 22% interest profit in a month without playing and luckily the owners has been clarificate it so people wouldn't confuse again

[DoublerHunter]

But aside on this scammed happen here is the Bitcasino.io support explaining what really happens.
Sometime we can't avoid these incidents, even big exchange like Binace has been scammed and probably this is not impossible with gambling sites. It should be doubled your security system.

As a result, we can confirm that your account on Bitcasino.io is not at risk from this incident.

^ Good thing to know that the issue was in very fast results.

[LUCKMCFLY]

Just read on lcb forum, that BitCasino.io issued a warning about circulating email scam.  " It’s important for you to know that the email contained fraudulent Bitcoin and Ethereum wallet addresses where you were asked to deposit funds to receive future interest. These are NOT BitCasino.io wallet addresses, please do not transfer any funds."

"BitCasino.io's investigations have confirmed that their third-party email software Customer.io was compromised, which resulted in fraudulent emails being sent out to a pre-defined group of players.

Currently, BitCasino.io found out that in 24 hours three transactions were made to the fraudulent wallet addresses, totalling 0.00037299 BTC and 2.0665 ETH. This situation and wallet address will be monitored further"

When messages from a platform arrive to you, what you should do is confirm if the information is authentic, it is simple, just contact the support to see if the emails were sent by them, so you can avoid a possible scam.

[milewilda]

I cant believe that in 2019 people still got scammed by e-mail... I thought it was an era of y2k.

How can scammers have a list of "pre-defined group of players" ? Did they have a man "inside" Bitcasino? What do you think ?

No surprise! even you do believe that majority is already wise and smart about scams there were always a dumb person who do easily believe out specially when talking with
good offers. Its already mentioned above and read it up again that their third party software been hacked thats why people able to received out those fraud email.
Good thing that they had able to stop and spot it out later on and also only a small amount of money where these scammers milked out.

[Bitcasino.io Support]

Really appreciate all your feedback guys.
As mentioned before, we're currently working with in-house specialists and the community to strengthen our internal security protocols to avoid this from happening in the future.

Thanks again,

Karl

[Avirunes]

However, bitcasino should send another warning email to gamblers as soon as possible. Since there is warning on website so I think most of gamblers already know that issue. Those peoples got scam, I think they are much greedy. Bitcasino should increase their security system in order to avoid further incidents.

They already have sent emails to all the gamblers about the incident and not to trust the earlier message. The email was a straightforward ponzi offer email so anyone who still believes in ponzis are the only one who sent. I was going to start a thread about it the moment I received the email that whether Bitcasino has gone ponzi? But someone went ahead and  bitcasino answered letting us know the whole situation.

Really appreciate all your feedback guys.
As mentioned before, we're currently working with in-house specialists and the community to strengthen our internal security protocols to avoid this from happening in the future.

Thanks again,

Karl

Good, I think first step to start from is to not to trust third parties sites for services so that you don't get share of blame for others.

[MonsterV]

I cant believe that in 2019 people still got scammed by e-mail... I thought it was an era of y2k.

How can scammers have a list of "pre-defined group of players" ? Did they have a man "inside" Bitcasino? What do you think ?

No surprise! even you do believe that majority is already wise and smart about scams there were always a dumb person who do easily believe out specially when talking with
good offers. Its already mentioned above and read it up again that their third party software been hacked thats why people able to received out those fraud email.
Good thing that they had able to stop and spot it out later on and also only a small amount of money where these scammers milked out.

Right, in fact there are still many lay people who are still not familiar with technology. Limited education about information is also used by this scammer to exploit. I also still often hear cases of scam via email, especially those who are more attacking credit card holders.

So steps that bitcasino has taken have been very precise and alert, but I also recommend to announce through their site. If the announcement can be made a popup when you first access the site, so that everyone can see news and be more careful, at least the announcement can be posted a week.