received today my great q3 coldkey-cards with small gifts
~snip pic~
but while activating the respective ck-cards with the shipping-id and shipping-secret the homepage at the history-20.4.6 card shows me a different BTC address than the one on the card...
for the other two cards the BTC addresses are correct
Hey cygan !
Happy to know you received them safe and well.
Also, it's cool to be aware that the way we started to handle shipments recently works like a charm.
Parcels are taking less time to arrive at their end point that way.
Cool ! Thank you !
Thank you very much for reporting the incoherence in your record.
This new tool has been introduced recently to prevent any loss of
BTC during transit.
Thanks for your PM, I'll take a deeper look into what happened and make sure this doesn't occur again.
We don't ship Coldkeys loaded anymore when possible, and these won't become funded until you confirm everything has been received and that all the data displayed on the page is correct.
Please reach out to us if something is not correct.
We are constantly looking to improve our operation.
We'll further automatize the production so there is as little manual operations to realize as possible, hence less room for man-made errors.
Edit : OK, I understand what happened.
In April we had no idea how badly things will turn and this tool to confirm the receipt of a parcel hasn't been thought of at all.
We were proceeding with the funding directly before shipping them, usually loading them in bulk.
I was making sure everything was right in our records before the loading. Now this has changed.
There has been a little glitch and discrepancy in our procedure with the change we conducted to keep serving you with the upmost safety for your funds.
I present my apologies for this, and thank you for your vigilance !
I'll make sure this doesn't happen again.