I don't know how to contact kano (which right now is my preferred pool) to ask...
Kano pool has a whole dedicated thread, if this problem is solely related to kano pool then you should ask the question there, i am sure you will get the answer you are looking for >
https://bitcointalk.org/index.php?topic=789369.0have you tried a different firmware? is it only kano pool that shows dead or is there any other pool that gives you the same results?