FortuneJack and their method to steal your money! "KYC"!

[hesekma]

Hello,
I read bitcointalk from long time but today I had to create account to inform you about something.

I created account on FortuneJack and deposited 5 mbtc (0.005 btc).
From 5 mbtc I generated 27 mbtc on sportbook and wanted to withdraw 22 mbtc.

I received an e-mail:
https://i.imgur.com/76BQAT1.png

My reply:
https://i.imgur.com/uQWTQJy.png

Their reply:
https://i.imgur.com/GUAGA3J.png


And here we start! KYC because of 0.022 btc?
I'm a person who protect own personal data as much as I can and this is the main reason why I use bitcoin and tired bitcoin sportbook - FortuneJack. I did a few times KYC on ICO and I have nothing against KYC. There were always trusted 3rd companies that check documents,  described who will have access to your data, how data is stored and protected.

How does KYC look on FortuneJack?
On FortuneJack you have to send scan of ID via e-mail and then you have to connect via Skype!!! Is this safe? I don't think so.
Of course there is no evidence why they require it from you.

Personally I don't trust FortuneJack and I think that my personal data isn't worth this money and I expect that FortuneJack will withdraw my money without KYC.

Why I don't trust FortuneJack:
- in their terms isn't described who exactly will process my documents and who will have access to these documents.
- they require to send scan id ID via e-mail which for sure isn't secure at all.
- they don't want to share their address of headquarter where I can send complaints on paper.
- they use a free stock photos as faces of live support.
The funniest think is that they expect from me KYC (Know Your Customer) but customer knows nothing about them and see fake faces on live chat. Does it inspire trust?

In my opinion they use KYC as a simple trick to get your money. Everybody who knows value of own personal data won't do KYC in that way for smaller amounts like 22 mbtc.
FortuneJack can always say that you have multi accounts without showing an evidence and require "KYC". If you don't do that you loose all money...

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[Lauda]

On FortuneJack you have to send scan of ID via e-mail and then you have to connect via Skype!!! Is this safe? I don't think so.

And you think uploading all your documents and a video of yourself holding one of said documents when doing KYC is safe? Both are equally safe or unsafe, depending on your perspective.

Of course there is no evidence why they require it from you.

They have the right to ask you to KYC your account at any point in time, for whatever reason (or no reason whatsoever). This applies to the casinos, exchanges, etc. Read fine prints.

In my opinion they use KYC as a simple trick to get your money. Everybody who knows value of own personal data won't do KYC in that way for smaller amounts like 22 mbtc.
FortuneJack can always say that you have multi accounts without showing an evidence and require "KYC". If you don't do that you loose all money...

I've seen countless complaints regarding this so far. Do you know how many times FortuneJack was not right in their request to investigate and the accuser was right in their accusation? Zero. Nada.
Anything else?
Friendly warning as you see new here: I'm not related to FJ in any way or form. Answering is a token of gratitude.

[hesekma]

I've seen countless complaints regarding this so far. Do you know how many times FortuneJack was not right in their request to investigate and the accuser was right in their accusation? Zero. Nada.

Anything else?
Friendly warning as you see new here: I'm not related to FJ in any way or form. Answering is a token of gratitude.

Any evidence?

[Lauda]

I've seen countless complaints regarding this so far. Do you know how many times FortuneJack was not right in their request to investigate and the accuser was right in their accusation? Zero. Nada.

Anything else?
Friendly warning as you see new here: I'm not related to FJ in any way or form. Answering is a token of gratitude.

Any evidence?

Of those complains? Look up any old FortuneJack threads in this section.

[hesekma]

I've seen countless complaints regarding this so far. Do you know how many times FortuneJack was not right in their request to investigate and the accuser was right in their accusation? Zero. Nada.

Anything else?
Friendly warning as you see new here: I'm not related to FJ in any way or form. Answering is a token of gratitude.

Any evidence?

Of those complains? Look up any old FortuneJack threads in this section.

Ok. In your opinion is it fair that they don’t want to refund even my deposit? There weren’t any loses, only winnings.

[Lauda]

I've seen countless complaints regarding this so far. Do you know how many times FortuneJack was not right in their request to investigate and the accuser was right in their accusation? Zero. Nada.

Anything else?
Friendly warning as you see new here: I'm not related to FJ in any way or form. Answering is a token of gratitude.

Any evidence?

Of those complains? Look up any old FortuneJack threads in this section.

Ok. In your opinion is this fair that they don’t want to refund even my despit? There weren’t any loses, only winnings.

Well, I think KYC-cases (be it FJ, another casino, an exchange or whatever) should honour the original funds. In this case, if you failed to comply I'd cancel your winning and return your original amount (and ban you of course).

[wwzsocki]

If Fortune Jack casino has such terms of service that they can ask for KYC at any point in time, then there is no scam at all and OP you should read the ToS before registering.

Indeed at the start of the crypto casinos boom, almost all of them operated without KYC/AML requirements, but this changed significantly during the last years and today majority of casinos, which use only cryptocurrencies, comply with these rules.

I know this is frustrating and to be honest, nobody reads the ToS before registering, but as we can see that has to change because we become victims of our laziness and have to pay the price.

[bob123]

And you think uploading all your documents and a video of yourself holding one of said documents when doing KYC is safe? Both are equally safe or unsafe, depending on your perspective.

Not quite true.

When uploading the documents via an encrypted connection (which should always be the case; if a website is using http instead of https, keep far away from it), only the receipent has access to these documents.
When sending them unencrypted via an email, more people have access to it. Basically any router between your mailserver and the destination mailserver can access its content.

If you encrypt the mail, this obviously is not the case. But unfortunately only a handful of people / companies are accepting encrypted mails.


So, if you can choose between an unencrypted email and uploading it via https, always choose the encrypted TLS connection.



@OP
You call yourself a person who protects his personal data, but participate in KYC for some shitcoins worth nothing ?
In this case, you can as well just do the KYC on FJ as requested..