My Funds on HITbTc hacked

[2tang]

I have been using the Hitbtc exchange for almost a year and there aren't any obstacles.
There are two possibilities.Your account was hacked or you accidentally opened a phishing site so that your computer data as quickly as possible is known by hackers.All your balances will certainly go to the hacker's wallet. I think Hitbtc will not be responsible for this problem..I suggest creating another account after you clean the virus on the computer,don't forget to enable 2FA security.

[Finestream]

I have been using the Hitbtc exchange for almost a year and there aren't any obstacles.

I don't have no issue too, been using it for more than a year already.

There are two possibilities.Your account was hacked or you accidentally opened a phishing site so that your computer data as quickly as possible is known by hackers.All your balances will certainly go to the hacker's wallet. I think Hitbtc will not be responsible for this problem..I suggest creating another account after you clean the virus on the computer,don't forget to enable 2FA security.

Regardless, there's always a trail, if that's hack and OP can still access the account, he can certainly check the transaction history if there is a withdrawal, if none, there's something happening here that involve the exchange itself.

[samcrypto]

it's possible your account was hacked ...!
I have not had a problem with HITBTC in 2 years.
it's better to change the password to secure your account

I have the same idea since the XRP has converted into another coins and then becomes emptied. I’ve been using this exchange since then and I didn’t experience any problem so maybe hackers are using this account and you got scammed. Protection is the key, you must use every single protection features of every exchange to prevent situation like this.  

[dark08]

I dont use this shitty exchange site for so long why? Because there someone log in to my account even I dont log in and noticed to my yahoo mail. In your case OP look like you have a same problem with me thats a reason your balance empty its better to stay away from this kind of exchange site, now try to make a support on Hitbtc then tell your experienced.

[bettercrypto]

Did you already complain with their customer services?
You should not post it here because you can post a scam accusation under the right thread, https://bitcointalk.org/index.php?board=83.0

Anyway, I am using HITBTC before because it is a good exchange but I left that due to the huge amount of withdrawal fees and it is hard to log in my account.

Thanks for the info OP, hope that everyone will be aware of this.

[maxreish]

It's either someone hacked your account or the exchange itself hitbtc did that. Have you installed 2fa? It's for security purposes especially in trading. If you did not do the trading rransactions, they probably hacked your account. Contact the support and see what will be there response about this.

[NathanJB]

It's either someone hacked your account or the exchange itself hitbtc did that. Have you installed 2fa? It's for security purposes especially in trading. If you did not do the trading rransactions, they probably hacked your account. Contact the support and see what will be there response about this.

I don't think HitBTC would steal your coins in this way. If there are certain incidents wherein HitBTC is accused of stealing coins or not allowing users to have access to their accounts, it would not be in this manner in which it looks like someone is really controlling the account as a trader.

Create a support ticket and explain to them everything that has happened with complete details. They will probably give you some explanation.

[TravelMug]

I think there's nothing the OP can do up to this point.

Although I will gave you their official ANN thread: HitBTC.com - The most advanced cryptocurrency exchange.

And to quote:

I so much detest this exchange,  their customer service is nothing to write home about,  I misplaced my cellphone around May this year and I discovered that my account details with Hibtc has been compromised,  they didn't respond on time,  I just had to forget about having an account with them,

Dear user,  what was your support ticket number? We'll gladly look into that.

We take the security of our customers very seriously and provide a number of security tools to help you protect your account, such as 2FA, email confirmation, etc.  Here's an article to help you minimize such risks in the future: https://support.hitbtc.com/hc/en-us/articles/115005044629-How-to-protect-your-account-from-intruders

Anyways, maybe you can try and see how your account got exploited and learn from it.

[Jercyhora2]

Regardless, there's always a trail, if that's hack and OP can still access the account, he can certainly check the transaction history if there is a withdrawal, if none, there's something happening here that involve the exchange itself.

My fault is I don't check my email, that says someone has access on my Account.

[jhenfelipe]

Do you got me?

Yes, I got it, what I thought was right. Someone really used your account, using your account he bought High (likely the sell order with his own account) and sold low (likely the buy order with his own account).

I'm planning to transfer my funds on Binance. Did Binance requires users to undergo KYC?

There's a 2 BTC Withdrawal Limit per 24h for a non KYC users on Binance. Read this Security Tips if you'll use it.

[Mumbeeptind1963]

Regardless, there's always a trail, if that's hack and OP can still access the account, he can certainly check the transaction history if there is a withdrawal, if none, there's something happening here that involve the exchange itself.

My fault is I don't check my email, that says someone has access on my Account.

oh, that is the problem, you did not check your email, in every transaction you will see the progress (incoming transaction as well as the outcoming transaction) , better to put 2FA (using authenticator or text message) also change your password on the email that you are using put also a 2FA on it, so that there will be no more options that will be given to the hacker to access your account, in this way the next time you make transaction you will get benefit and control of your trade, not the one who hacks it.

[Jercyhora2]

Regardless, there's always a trail, if that's hack and OP can still access the account, he can certainly check the transaction history if there is a withdrawal, if none, there's something happening here that involve the exchange itself.

My fault is I don't check my email, that says someone has access on my Account.

oh, that is the problem, you did not check your email, in every transaction you will see the progress (incoming transaction as well as the outcoming transaction) , better to put 2FA (using authenticator or text message) also change your password on the email that you are using put also a 2FA on it, so that there will be no more options that will be given to the hacker to access your account, in this way the next time you make transaction you will get benefit and control of your trade, not the one who hacks it.

Yes, I already do all that. The problem is the hacker has method of accessing my account on HITbtc but he/she can't withdraw the funds because it needs email verification that's the thing that I prove that he/she don't get access on my email. So he/she just dump all my funds. What a cancer in crypto

[SquallLeonhart]

The last time I had this issue with an exchange was like 4 years ago when I suddenly realized that my balance was swapped to another token and I didn’t know what was actually wring, I laid complain to the exchange which they denied that it was not from them and probably that my account has been hacked, I could not take that for an excuse anyway, because if my account was hacked and the person converted it to another coin, they would have moved it but they didn’t.

What I did was to convert that money back to bitcoin, which made me loose so much and I suspected that this could actually be from the exchange. The mistake you made was to use this exchange because this exchange act similar to the same way that Yobit act too, and I would not trust any of them to handle any of my trade except the top 10 exchanges.

[Rodeo02]

Regardless, there's always a trail, if that's hack and OP can still access the account, he can certainly check the transaction history if there is a withdrawal, if none, there's something happening here that involve the exchange itself.

My fault is I don't check my email, that says someone has access on my Account.

oh, that is the problem, you did not check your email, in every transaction you will see the progress (incoming transaction as well as the outcoming transaction) , better to put 2FA (using authenticator or text message) also change your password on the email that you are using put also a 2FA on it, so that there will be no more options that will be given to the hacker to access your account, in this way the next time you make transaction you will get benefit and control of your trade, not the one who hacks it.

Yes, I already do all that. The problem is the hacker has method of accessing my account on HITbtc but he/she can't withdraw the funds because it needs email verification that's the thing that I prove that he/she don't get access on my email. So he/she just dump all my funds. What a cancer in crypto

I already heard something like this before in my friends account , since the balance cant widraw by the hacker they just continue selling the coins until there is no more value of that coins he stored . I think its better for you to create a new account than continue using it.  Do you remember where did you sign up your username and password i just feel that will be a way   thats why the hacker has access to your hitbtc account.

[bettercrypto]

Regardless, there's always a trail, if that's hack and OP can still access the account, he can certainly check the transaction history if there is a withdrawal, if none, there's something happening here that involve the exchange itself.

My fault is I don't check my email, that says someone has access on my Account.

oh, that is the problem, you did not check your email, in every transaction you will see the progress (incoming transaction as well as the outcoming transaction) , better to put 2FA (using authenticator or text message) also change your password on the email that you are using put also a 2FA on it, so that there will be no more options that will be given to the hacker to access your account, in this way the next time you make transaction you will get benefit and control of your trade, not the one who hacks it.

Yes, I already do all that. The problem is the hacker has method of accessing my account on HITbtc but he/she can't withdraw the funds because it needs email verification that's the thing that I prove that he/she don't get access on my email. So he/she just dump all my funds. What a cancer in crypto

I already heard something like this before in my friends account , since the balance cant widraw by the hacker they just continue selling the coins until there is no more value of that coins he stored . I think its better for you to create a new account than continue using it.  Do you remember where did you sign up your username and password i just feel that will be a way   thats why the hacker has access to your hitbtc account.

Sadly to hear that story from your friend.
It is impossible for us to recover our account if it is already in the hand of hacker. The only thing we can do is to report our account to the exchange. And if we recover our funds, withdraw them as fast as it could be. Another thing, be observant on our account and sites we entered so that we can avoid phishing sites that may harm our account.