My Funds on HITbTc hacked

[Jercyhora2]

My balance is emptied! I don't know what happen but my XRP converted into BOX then trade into EOS until it became empty.

Please explain it clearer. When you say it was converted to XRP then BOX then EOS, you mean it happened without you taking that action?

The problem may be from:
   1. Your HitBTC account directly
   2. 3rd party app you used to trade
   3. HitBTC API,  if you are not using the updated version (v 2.0)

I'm afraid you could get back your assets, but start on checking all the histories on HitBTC directly not on tabtrader app.

My funds is not actually stolen.
My XRP is sell at BTC, Then after that BTC to BOX then BOX to EOS.

Then he/she sells my fund at low then buy at HIGH. Until my coins is gone.

Do you got me?

[iamaruf]

I almost forgot, I'm using tabtrader. My funds is not stolen, it has been Buy High and Sell to until it becomes empty

did you find your fault ? Or have any more issue in this question?
Thats why I don't use third party apps to trade.I always prefer to do manual trading.

[TGD]

My balance is emptied! I don't know what happen but my XRP converted into BOX then trade into EOS until it became empty.

Please explain it clearer. When you say it was converted to XRP then BOX then EOS, you mean it happened without you taking that action?

The problem may be from:
   1. Your HitBTC account directly
   2. 3rd party app you used to trade
   3. HitBTC API,  if you are not using the updated version (v 2.0)

I'm afraid you could get back your assets, but start on checking all the histories on HitBTC directly not on tabtrader app.

My funds is not actually stolen.
My XRP is sell at BTC, Then after that BTC to BOX then BOX to EOS.

Then he/she sells my fund at low then buy at HIGH. Until my coins is gone.

Do you got me?

Obviously done by hacker. HitBTC will not waste time and put in line there reputation just to compromised your account? Does your account has a 2FA or mobile verification security?
This kind of thing happened to me on CEX. The hacker trade my assets until it get zero. He do that after he failed on withdrawing my funds. This kind of hacker is cancer of this community.

[Kemarit]

My balance is emptied! I don't know what happen but my XRP converted into BOX then trade into EOS until it became empty.

Please explain it clearer. When you say it was converted to XRP then BOX then EOS, you mean it happened without you taking that action?

The problem may be from:
   1. Your HitBTC account directly
   2. 3rd party app you used to trade
   3. HitBTC API,  if you are not using the updated version (v 2.0)

I'm afraid you could get back your assets, but start on checking all the histories on HitBTC directly not on tabtrader app.

My funds is not actually stolen.
My XRP is sell at BTC, Then after that BTC to BOX then BOX to EOS.

Then he/she sells my fund at low then buy at HIGH. Until my coins is gone.

Do you got me?

But if you don't have control of your funds then it is good to be considered as 'stolen' isn't it.

You can also browse this thread, Is it safe to use Z Trader or TabTrader?.

Only two pages though, and almost everyone says that it is safe until someone hacks you.

[AliMan]

As I analyze the scenario, I think there was a big lapse that have overlooked on your end. Hacker was possibly taking dominance with your security which was totally breached. On my experience with hitbtc last year, I never had a problems like this which had issues about funds lost. I got some pending withdrawal also that took one day, which isn't confirmed but eventually their exchange administration fixed the problem and was returned to my btc wallet balance.
I suggest that you should raise these concerns to hitbtc support and inquire about your problem. To make this issue clears on your end contract the telegram group of hitbtc here:  t.me/@EN_HitBTC

[Furious 7]

Many problems occur frequently on HitBtc I also feel the same but at that time my assets on HitBtc were unprofitable, often received notifications from e-mail messages containing IPs from various countries that entered my account, from there I knew that the Hitbtc exchange was indeed vulnerable happened, so be careful.
And I think the OP balance has been lost because it has been hacked.

[ice098]

This problem has happened a lot and it seems your account has been hacked before. So the transaction happened automatically and I think your computer was infected with Trojan virus or your account was stolen by someone.
It is better to create a new account and reinstall the window to avoid the old viruses running again.

I agree, there are many cases before im not sure if until now, that there are some hitbtc deposits are missing, that is why since then when Im using hitbtc first, I will send a little amount first maybe half then wait for it in my wallet so that I will be assured the my coin will successfully received.

[Jercyhora2]

Most probably your account was hacked that if you did not able to enable the 2FA security then your Ripple will be stolen instantly. HitBTC is one of the most reliable exchanges that even it has the highest service fees but it can be trusted if you are vigilant with your accounts.

I understand, this my fault. I didn't secure my account. I'm planning to transfer my funds on Binance. Did Binance requires users to undergo KYC?

[Pamadar]

My balance is emptied! I don't know what happen but my XRP converted into BOX then trade into EOS until it became empty.

Please explain it clearer. When you say it was converted to XRP then BOX then EOS, you mean it happened without you taking that action?

The problem may be from:
   1. Your HitBTC account directly
   2. 3rd party app you used to trade
   3. HitBTC API,  if you are not using the updated version (v 2.0)

I'm afraid you could get back your assets, but start on checking all the histories on HitBTC directly not on tabtrader app.

My funds is not actually stolen.
My XRP is sell at BTC, Then after that BTC to BOX then BOX to EOS.

Then he/she sells my fund at low then buy at HIGH. Until my coins is gone.

Do you got me?

Agree with other replied since you are not the one who's dealing with this actions, there's a big possibilities that your account is being compromised, there's someone who's executing your account and do the trade or there's also possibilities that there's glitch over the exchange. You can try reaching the support and ask for some explanations so you'll be able to act accordingly and avoid further damages to your account.

[Reid]

it's possible your account was hacked ...!
I have not had a problem with HITBTC in 2 years.
it's better to change the password to secure your account

Yes, this might be it.
Mine is also hacked somehow.

Still, HitBtc is sending me e-mails that I have logged in to a certain country.
It is like everyday the hacker is trying to look at my left account if I have deposited some coin or whatever.
Since I do not care anymore, I didn't open it again because of lack of security also. I didn't have 2fa enabled and other stuffs for security.
So I just let it be for 1 year. And now, it looks like the hacker got bored since he cannot steal anything. 

[crossabdd]

I trade on HitBTC since 2017 until now. and my funds remain safe. maybe your account has been hacked. today many fake HitBTC applications. I think you have used a fake application and entered your API key. or someone has hacked your email. try to change all your passwords and renew your api key, and delete the old api key.

[NewRanger]

Most probably your account was hacked that if you did not able to enable the 2FA security then your Ripple will be stolen instantly. HitBTC is one of the most reliable exchanges that even it has the highest service fees but it can be trusted if you are vigilant with your accounts.

we need to check on withdrawl history,this is the only way to track why thats balance should be zero.hitbtc actually good exchanges,for more 2 years i am never found problem with my account,neither hacking case or deposit withdrawl status the only thing that be disadvantages hitbtc was its fee to high if compared to another exchanges.setting up our 2fa could make our account security maximum.

[LouVandetta]

Been using Hitbtc for a few times since years ago, everything's fine on my end. As everyone said, most likely your account was hacked. You just don't know it, yet. Have you ever clicked any suspicious links or anything? Well, I sometimes got an email login attempts from hitbtc and the location was from outside of my country, eventho I didn't login to my account. But I doubt that hitbtc itself was the one using your account to spend it on some alts.

[BitHodler]

So I just let it be for 1 year. And now, it looks like the hacker got bored since he cannot steal anything. 

It might have been automated emails sent to users on a massive scale. It happens quite frequently that a database with emails gets hacked from a site where people are being sent emails continuously.

If only a few users fall for these mails and enter their log-in details, the hackers can access their real account and empty it if there are funds to be stolen. It's sad that it still happens, but not everyone is aware of these traps unfortunately.

[adroitful_one]

My balance is emptied! I don't know what happen but my XRP converted into BOX then trade into EOS until it became empty.

Please explain it clearer. When you say it was converted to XRP then BOX then EOS, you mean it happened without you taking that action?

The problem may be from:
   1. Your HitBTC account directly
   2. 3rd party app you used to trade
   3. HitBTC API,  if you are not using the updated version (v 2.0)

I'm afraid you could get back your assets, but start on checking all the histories on HitBTC directly not on tabtrader app.

My funds is not actually stolen.
My XRP is sell at BTC, Then after that BTC to BOX then BOX to EOS.

Then he/she sells my fund at low then buy at HIGH. Until my coins is gone.

Do you got me?

Change your password and enable 2fa as soon as possible. You may be able to save some of whatever funds are left if you hurry up and get the guy locked out of your account. More than likely, it was somewhere else that got hacked and he got your password from that database leak. I really don't think you can blame HitBTC for this one.

[lobat999]

~snip~

Kindly check your previous emails and try to see if there were emails supposedly coming from HitBTC because phishing attempts are rampant these days that I'm afraid that you've been victimized with it!

At the very least, try to contact their support and state your issue. I hope it will be resolve very soon.

[sujonali1819]

Most provably the fault is your own. Because without accessing your account nobody can do such type of trade on any account. So may be someone is accessing your account and did this job.

Yes, it is right that Hitbtc has many issues that people does not like. Even people are calling Shitbtc Instead of Hitbtc. Personally I don't  like the higher withdrawal fee issue. But honestly I did not face any security problem previously. 

[Mumbeeptind1963]

Most provably the fault is your own. Because without accessing your account nobody can do such type of trade on any account. So may be someone is accessing your account and did this job.

Yes, it is right that Hitbtc has many issues that people does not like. Even people are calling Shitbtc Instead of Hitbtc. Personally I don't  like the higher withdrawal fee issue. But honestly I did not face any security problem previously. 

I do not experienced any problems in hitbtc since I use it in some of my coins that are listed there, I would likely to give an idea to the OP that he needs to strenghten his security if the problem is in his account if somehow hacks it, or if he wants to transfer some funds better to make it little amount first to try if it is really safe to send fund if proven then send a little amount again and so on and so forth so that you will avoid some transactions that are not being deposited succesfully.

[Lanatsa]

Not sure if we should point our fingers immediately on HitBTC, but this could well be a problem on your side. What security measures did you take on HitBTC? Did you at least enabled 2FA?

With that said, while I'm not saying HitBTC is a scam because I don't think I've used that exchange in the past, HitBTC sure is definitely very shady for the bad publicity it's getting.

This is what im trying to say first even though HitBTC do have somewhat a shady history and issues but pointing out directly that they are scam because you
lost your coins into your account doesn't sound ethical. If this one haven't activated 2fa security then its a piece of cake for hackers to slam out the doors
and took all of your funds once they do know your log-in details. Most of the time these kind of cases are human errors.

[ashmodeus]

i am quite sure HITBTC have a problem with their services, since 2018 i guess.
but the good news , we cant say HITBTC is totally scam, since just a few people get problem using that exchange.
for me, i never get a negative thing from HITBTC.
but well, i almost get phised on 2018
on that time , i didn't cleary see URL link , but i just quite supprised ,My email is not in the login column , since i using saved password features on my chroome, and after it , i knew i going to wrong site.