Freewallet makes me stress and asks me ID and proofs

[Bitcoinaddicted93]

Hi ,
I am here to report my experience with freewallet. I have 2 account there: the first was created with Facebook in 2017 and there received some earnings of genesis mining and other mining services. Second was created with e mail in February 2019.



On Monday I received a monero transaction in the wallet created with e mail (it was not the first transaction I made there) and when tried make operations they wrote me email that my wallet was freezed for suspected activity.
They ask me to proof the origin of my funds, send ID, send social media account, bill, proof of residence, selfie; a lot of information. I made all of this yesterday and I am still waiting the answer of their technical support.

I have coinbase account and kraken account where I have verification till 3 point: I never had to make selfie of me or other things.
It was a bit frustrating and not good, because I don’t like make pictures of me even in private life.
But I made for solve the issue.

Till now they are answering me at any doubts and seem collaborative but don’t know how much time must wait. Here it is only a way to accelerate the process maybe someone of freewallet reads.

What I don’t like is that it would be good by them if in the moment of registration they ask ID and selfie not when they want and under their discretion.

My 2 ID wallets are:
Facebook id freewallet is 6ef77756
Wallet with e mail freezed is 91360576

[OmegaStarScream]

Aside from contacting them on their email, you can try to reach out to their representative on the forums (Last online 8th October). Also, note that the wallet has various scam accusations[1][2][3][4]. To avoid any similar incidents in the future, I highly suggest switching to a wallet that gives you full control over your private keys.

[1] https://bitcointalk.org/index.php?topic=5128260.0
[2] https://bitcointalk.org/index.php?topic=4891827.0
[3] https://bitcointalk.org/index.php?topic=1964190.0
[4] https://bitcointalk.org/index.php?topic=5176285.0

[Freewallet]

Hi Bitcoinaddicted93 and all those reading,

Let us note that the thread already has a duplicate in another part of the Forum.

Therefore, we'll have to reiterate our reply here as well:

You are totally right that the process is based on collaboration. We see cooperation from your part and appreciate it.
Once we've received all the documents requested for a proper identification, we'll resume activity on your account.

We feel sorry that this procedure makes you stressful. Please don't worry: we'll do our best to ensure an efficient and smooth compliance.