HELP !- Balance showing ZERO, new laptop, using legder and Electrum!!! !!HELP!!!

[Dragonizer]

Hi All

Had a new laptop, win 10, as i could not use Ledger Live on my ancient Win7 laptop.

Just needed to do a transaction so downloaded latest Electrum, use hardware device/ledger.

It loads, accepts my ledger numbers BUT i have zero balance!!!!

What is going on here #, i;m seriously stressed!!!

It did not load any data as norm when i usually use Electrum, it connects, counts up/ shows transactions etc.

What do i do??? Where do i go, this laptop has better protection thamks my old 10 year old one!!

PLEASE HELP!!!

THANKS!!!

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[AB de Royse777]

First relax! There are no need to panic.
Can you check the addresses in your Electrum and see if one of your address from previous ledger is there?

Assuming you know at least a BTC address of your ledger and also assuming you know how to search for address in Electrum. Let me know. Let's go one step after another.

[Rath_]

It loads, accepts my ledger numbers BUT i have zero balance!!!!

What are the 'Ledger numbers' here? Select 'View -> Show Addresses' and access the 'Addresses' tab. Do the addresses start with a different letter/number or are they exactly the same? You might have selected a wrong derivation path while pairing your wallet with Electrum.

[AB de Royse777]

~snip~
You might have selected a wrong derivation path while pairing your wallet with Electrum.

I am pretty sure this is the case hence I asked to check the address he used to have previously. I think OP is panicking too much and I do not blame him to have this kind of feeling especially if the amount is large.

I really hope this is the case that we both are suspecting. OP just derived a wrong path hopefully.

[Dragonizer]

First relax! There are no need to panic.
Can you check the addresses in your Electrum and see if one of your address from previous ledger is there?

Assuming you know at least a BTC address of your ledger and also assuming you know how to search for address in Electrum. Let me know. Let's go one step after another.

I am using the same Ledger. Just a new Win 10 laptop, which i only piurchased in orfer to install Ledger Live.
But i needed a quick transaction so just used Electrum/Ledger.

There is no previous ledger, only a new Win10 with more security than my 9 year old Acer which is was honestly quicker than this!!

I'm stressed!!!

[Dragonizer]

@BitCryptex This makes the common sense atm, i did have 3 options, i just selected the one presented. How would i know the correct path mate

I still have my old laptop BUT it has no screen and only runs in safe mode, so no doubt it has an electrum folder.

I'm not sure how to make tjem visavle in Win10

What should i of selected?

I only know one of my addresses as they are dynamic

What do i do??

Thanks....I'm SWEATING HERE!!!

[AB de Royse777]

I'm stressed!!!

Like I said just calm down.

Do you have the correct passphrase of the ledger you have? I hope you do and this means you have nothing to worry. You are just doing or missing something and that is it.

When I said old ledger I actually meant old use of the same ledger. Sorry that I was not clear.

Okay let's go again one after another.

- Do you know any of the address of your previous use that has some BTC?
- If you know any address then let me know if it starts with:
1
3
bc1

Edit:

@BitCryptex This makes the common sense atm, i did have 3 options, i just selected the one presented. How would i know the correct path mate

We are going there and for this we need to know which address format you have the BTC in.
From previous use if you can remember any address then let us know if this starts with 1 or 3 or bc1?

[Dragonizer]

How do i derive the path guys, i had 3 options from memory???

God i hope it works!!
 

[Rath_]

What should i of selected?

Don't panic. Your coins seems to be safe. What did you addresses look like before. Did they start with 1, 3 or bc1? It's important because each type of address represents a different option while pairing the wallet.

Edit: Royse was a bit faster. You can check the remaining two derivation paths. Your private keys won't be exposed in the process. Since you didn't use Ledger Live, you don't have to worry about modyfing the paths. Check the remaining two.

[Dragonizer]

I'm stressed!!!

Like I said just calm down.

Do you have the correct passphrase of the ledger you have? I hope you do and this means you have nothing to worry. You are just doing or missing something and that is it.

When I said old ledger I actually meant old use of the same ledger. Sorry that I was not clear.

Okay let's go again one after another.

- Do you know any of the address of your previous use that has some BTC?
- If you know any address then let me know if it starts with:
1
3
bc1

Yes i do, i have one i usd to use all the time but, i had it as static, but i had to change it to dynamic/change, there was a massive thread on Reddit regarding it.

Thanks....STILL SWEATS ON!!!

[AB de Royse777]

~snip~

Yes i do, i have one i usd to use all the time but, i had it as static, but i had to change it to dynamic/change, there was a massive thread on Reddit regarding it.

Thanks....STILL SWEATS ON!!!

Well then tell us how it starts? With 1 or 3 or bc1?

There are no need to panic again. You see me and BitCryptex both are going to the same direction and we know for sure that this is your problem here.

If you have address with 1 but if you go with segwit then you will not see your balance.

[Rath_]

How do i derive the path guys, i had 3 options from memory???

While creating a new wallet, select 'Use a hardware device' again. Read everything carefully and don't skip anything. You should be asked at some point to select the correct derivation path. Select the second option and see if it worked. If not, try the third one.

[Dragonizer]

I recall now , i was trying to send BTC and it Ledger gave me a warning regarding a new path, i went on Reddit, it was the only one similar to the one i selected to start electrum.

I have posted it on here. i had an error about a new path!! Do i want to proceed...?

[Dragonizer]

~snip~

Yes i do, i have one i usd to use all the time but, i had it as static, but i had to change it to dynamic/change, there was a massive thread on Reddit regarding it.

Thanks....STILL SWEATS ON!!!

Well then tell us how it starts? With 1 or 3 or bc1?

There are no need to panic again. You see me and BitCryptex both are going to the same direction and we know for sure that this is your problem here.

If you have address with 1 but if you go with segwit then you will not see your balance.

i'm with the latest after the split, it seems like year ago when you had to pick segwit or Legacy......Jeez i can't remember but i'm presuming Seggwt as Legacy was older/slower

This was always my fixed address before i could not send and had the EXACT message on what to choose when selecting 1 of 3 when logging in.

The post is om here reddit and here stated it was safe, it was because i did not allow change off adress or similar, i disabled it months ago and all was ok?

[Dragonizer]

How do i derive the path guys, i had 3 options from memory???

While creating a new wallet, select 'Use a hardware device' again. Read everything carefully and don't skip anything. You should be asked at some point to select the correct derivation path. Select the second option and see if it worked. If not, try the third one.

Will do i tried the third one one as it matched from memory about the cahge of path with Ledger.

I presume i would have to uninstall Electrum?

Do i need to delete the hidden electrum folder that has now been created?

I know you had to make it shown in Win7, not sure in win10, appadata/roaming ...etc from memory mate

[Rath_]

-snip

As far as I remember, the warning you are talking about is related to the change address. I actually found this thread written by you. Your derivation path back then was 'm/49'/0'/0'/0/' so you should select p2sh-segwit while creating a new wallet. Take a look at the image below.

I presume i would have to uninstall Electrum?

Nope! Open Electrum and select 'File -> New/Restore' in the top-left corner or press CTRL+N. Select 'Standard wallet', 'Use a hardware device', connect your hardware wallet and select the derivation path just like on the image above. Don't add any numbers!

[Dragonizer]

~snip~

Yes i do, i have one i usd to use all the time but, i had it as static, but i had to change it to dynamic/change, there was a massive thread on Reddit regarding it.

Thanks....STILL SWEATS ON!!!

Well then tell us how it starts? With 1 or 3 or bc1?

There are no need to panic again. You see me and BitCryptex both are going to the same direction and we know for sure that this is your problem here.

If you have address with 1 but if you go with segwit then you will not see your balance.

This was my address for years before i had to switch to dynamic = 3JDUTYUgxzK3uKrX12zDvwQh8HeAPnRhCr

[AB de Royse777]

~snip~

This was my address for years before i had to switch to dynamic = 3JDUTYUgxzK3uKrX12zDvwQh8HeAPnRhCr

Okay we are very close now.

Check the image posted by BitCryptex and I have highlighted the option you want to go with.


You should be fine now.

[Dragonizer]

~snip~

This was my address for years before i had to switch to dynamic = 3JDUTYUgxzK3uKrX12zDvwQh8HeAPnRhCr

Okay we are very close now.

Check the image posted by BitCryptex and I have highlighted the option you want to go with.


You should be fine now.

I have uninstalled Electrum, it has 3 versions -

https://electrum.org/#download

I tried two, first was was .exe, second was 'windoe installer.
i do not have the option you selected? Posted??

It goes straight to select hardware/ i enter it and NOTHIHNG??

I have uninstalled and reintalled BUT i think its looking at the electrum folder?

God nows i am MEGA stressed...boys

HELP, Just drunk a can to calm  my nerves!!!

[AB de Royse777]

I have uninstalled Electrum, it has 3 versions -

https://electrum.org/#download

I tried two, first was was .exe, second was 'windoe installer.
i do not have the option you selected? Posted??

It goes straight to select hardware/ i enter it and NOTHIHNG??

I have uninstalled and reintalled BUT i think its looking at the electrum folder?

God nows i am MEGA stressed...boys

HELP, Just drunk a can to calm  my nerves!!!

Can I suggest you to use Ledger live?
Here see the instructions: https://support.ledger.com/hc/en-us/articles/115005195945-Bitcoin-BTC-

This will be an easier solution for you hopefully.

Keep it simple and just follow the step by step information they have provided in their website. You can do it using Electrum later. Your coins are really safe, please do not stress out.