Copy your Bitcoin address and paste it into any Bitcoin block explorer, for example, this explorer: --->
https://www.blockchain.com/ 1. If there is a balance you can move to the second step, else ask the affiliate program support team.
2. Latest Bitcoin Core (0.19.0.1) supports bc1 format by default of so you need to choose. p2wpkh: Your private key.
3. If the address does not start with bc1, use these codes.
Try to import your private key again, but with prefix "p2wpkh-p2sh:" (for Bitcoin address with prefix 3), "p2wpkh:" (for Bitcoin address with prefix bc1) or "p2pkh:" (for Bitcoin address with prefix 1) instead.
p2wpkh-p2sh:<your private key>
p2wpkh:<your private key>
p2pkh:<your private key>
Don't show your private key to anyone, and exchange funds to a new wallet.
Try to avoid Bitpay wallet.