Re: ✅ Paradice.in | 🍀 Provably Fair 🎲 | Rain☔| 30 sec Faucet | 1% House Edge

[magneto]

Today I have played for the first time at Paradice with some deposits and requested for a withdrawal (in litecoin). The system said they have proceed my withdrawal and I received an email with a transaction link of my withdrawal. But I'm facing difficulties to trace my transaction from their provided link. I tried to view the transaction on some other blockchain explorer, but I'm receiving the error message everywhere.

However, occasionally I'm able to see the transaction in Blockchair and BlockCypher platform. I have noticed that Paradice team has sent my withdrawal from a wallet where there is an unconfirmed transaction since last 3 days. Unfortunately my withdrawal was sent with the input of that unconfirmed tx. My withdrawal tx isn't going to be picked by the miners as long as the parent transaction not getting the confirmation. As a result my withdrawal is showing as pending since last 7 hours. This is completely unnatural for LTC transaction. Paradice team is fully responsible for this inconvenience.

See the input (between the red rectangle) of my withdrawal tx. It says ‘empty script type’. They shouldn't have sent the withdrawal from such wallet. I have asked their live support regarding this issue and they replied me after 1 hour. The live support isn't friendly enough. I'm still waiting for my withdrawal 

Moderators note: Don't consider it as consecutive post. This post content should stay separately and there is one week difference between the two posts.

I agree.

They should not be able to charge you for withdrawal fees and still send you funds from an unconfirmed source. By the way, is the transaction a zero-fee transaction or is that just a bug on the blockchain explorer's side? If it's zero-fees then that is quite irresponsible.

I understand that this will happen accidentally sometimes, especially if they are automating this. But they should be liable to resolve this issue.

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[Cratoon]

Today I have played for the first time at Paradice with some deposits and requested for a withdrawal (in litecoin). The system said they have proceed my withdrawal and I received an email with a transaction link of my withdrawal. But I'm facing difficulties to trace my transaction from their provided link. I tried to view the transaction on some other blockchain explorer, but I'm receiving the error message everywhere.

Hello Mahdirakib, First of all, I want to apologize for the inconvenience. Our Withdrawal system is automated and accidentally the transaction was released without fees. After you have contacted our support, We informed the concerned person about it and he made a refund on your account. As I can see, You have successfully withdrawn your balance. About support, Our English support agent was not available at that moment you have knocked. But, As I can see, They have assisted you. Still, We want to apologize for the inconvenience. I hope you will come back again. Don't forget to claim your Rakeback and give it another try.

I understand that this will happen accidentally sometimes, especially if they are automating this. But they should be liable to resolve this issue.

You got it. It happened accidentally and we made a refund. He has already withdrawn the balance. I hope he will confirm here too.

Best Regards!

[naim027]

Today I have played for the first time at Paradice with some deposits and requested for a withdrawal (in litecoin). The system said they have proceed my withdrawal and I received an email with a transaction link of my withdrawal. But I'm facing difficulties to trace my transaction from their provided link. I tried to view the transaction on some other blockchain explorer, but I'm receiving the error message everywhere.

Hi bro!
You may know I am a Support Agent of Paradice. I was not available at that time you have knocked on support. So it takes longer to respond. We apologize for the inconvenience. As Cratoon already mentioned, The transaction was reversed and we made a refund. Happy to hear that you have successfully withdrawn your balance. You may also know I am a Chat Moderator too. I have seen you were angry enough and exposed yourself on Public chat. You have used bad words and complained in Public chat which is against the chat rules.

After you have made withdrawal, When you see that the withdrawal is not confirmed yet, You have started complaining on The Public Chat. We welcome any healthy criticism but bad words are not part of criticism.

To be honest, I didn't expect that much rudeness from you since I know you are from Bitcointalk with a good rank.

Naim027
Support Agent.

[BitcoinAccepted]

Sometimes there are players who are just really wanted to withdraw their withdrawals as soon as possible and with the absence of the support for almost an hour I think for them is unprofessional but we know that the live chat is not working 24/7 for most of the casino but in regards with the bad words I think as a customer and you are a representative you should make it confidential and shouldn't quote anymore the exact words for confidentiality, some users are just frustrated and since it is a gambling site it is unavoidable to experience frustrated players.

[Mahdirakib]

They should not be able to charge you for withdrawal fees and still send you funds from an unconfirmed source. By the way, is the transaction a zero-fee transaction or is that just a bug on the blockchain explorer's side? If it's zero-fees then that is quite irresponsible.

The transaction is showing zero-fee on the BlockCypher explorer. But the fee is visible from the Blockchair explorer. Actually, it has happened for the parent transaction, which is unconfirmed since 7th March. They have used very low fee to process that transaction.

As I can see, You have successfully withdrawn your balance. About support, Our English support agent was not available at that moment you have knocked. But, As I can see, They have assisted you.

Yeah, the amount was refunded to my account. I have requested for a withdrawal 6 hours ago and received it instantly. The system was saying that ‘agents are online’ and the support was giving replies in other language. Maybe it was an automated message. The English support agent responded to me later, but they weren't helpful enough.

I hope you will come back again. Don't forget to claim your Rakeback and give it another try.

Thanks for the reminder about the rakeback. I have wagerd above 114 LTC and I just found 0.012+ LTC rakeback from the VIP tab. I'm satisfied with your response here, but I'm not going to play again at Paradice for the post of your support agent.

Sometimes there are players who are just really wanted to withdraw their withdrawals as soon as possible and with the absence of the support for almost an hour I think for them is unprofessional but we know that the live chat is not working 24/7 for most of the casino

I wasn't expecting to receive the withdrawal instantly. Because it was my first withdrawal, a lot of casino process the first withdrawal manually by doing some security check. But the situation was different there. Paradice system said they have sent my withdrawal and marked my withdrawal as proceed. And my withdrawal wasn't traceable from their provided link. I was concerned about the situation. There was no-one in the live support at the moment, and chat moderators were not online.

but in regards with the bad words I think as a customer and you are a representative you should make it confidential and shouldn't quote anymore the exact words for confidentiality, some users are just frustrated and since it is a gambling site it is unavoidable to experience frustrated players.

They are not giving any priority to the privacy of their users! Even the top rank VIP users show rage in the chat when they face some losses unexpectedly. I was disappointed for their inactive support team after facing the issue with my withdrawal. I have sent those messages in their chat by being frustrated. Paradice support agent has shown unprofessionalism by disclosing those here.

[naim027]

They are not giving any priority to the privacy of their users!

Well, To be honest, We do. If we ere not. We could post your last withdrawal transaction link here and claims that the issue is resolved. But, We didn't. We waited for you to answer here.

Even the top rank VIP users show rage in the chat when they face some losses unexpectedly.

Well, being rude to the chat leads to Ban only because it is against the chat rules.

I was disappointed with their inactive support team after facing the issue with my withdrawal. I have sent those messages in their chat by being frustrated.

Well, Being rude to the chat out of frustration is not going to solve your issue. You have knocked us on the support and our English speaker agent was not available that time. They answered you 1 hour later and they have tried their best since they don't have access to reverse the transaction or refund you. That's why you were not satisfied with the support. After that, You become frustrated and send those messages.

Paradice support agent has shown unprofessionalism by disclosing those here.

I apologize, But that's worth it.

[Mahdirakib]

Well, To be honest, We do. If we ere not. We could post your last withdrawal transaction link here and claims that the issue is resolved. But, We didn't. We waited for you to answer here.

If you were respecting the privacy of the players then you wouldn't highlight those chat messages here. I have shared my honest experience here. And you have disclosed those messages which I have sent by being frustrated.

Well, being rude to the chat leads to Ban only because it is against the chat rules.

You can do it at anytime if I have broken the chat rules. I won't complain about it. But you shouldn't have highlighted the message here. Observe the chat of other popular casino, many players are sending similar messages in the chat everyday. I haven't seen any other casino support agent/moderators to highlight those user messages without any reason.

They answered you 1 hour later and they have tried their best since they don't have access to reverse the transaction or refund you. That's why you were not satisfied with the support. After that, You become frustrated and send those messages.

Who is responsible for this? I wouldn't have sent such messages if the support team has responded me within few minutes. Paradice system has messed up my withdrawal and they provided a tx link which was showing error. What would you do in such situation? I had deposited 5 LTC in total, and my withdrawal amount was 5.37+ LTC. I believe, no-one will react normally if they face the same issue.

I apologize, But that's worth it.

No, it wasn't worth to be disclosed here. The OP has apologized for the inconvenience. I appreciate his statement. But you are trying to make an argument here. I will never suggest anyone to play in this type of casino where the casino staff doesn't accept their faults, doesn't respect the players and doesn't care about the privacy of the users.

[naim027]

No, it wasn't worth being disclosed here. The OP has apologized for the inconvenience. I appreciate his statement. But you are trying to make an argument here. I will never suggest anyone play in this type of casino where the casino staff doesn't accept their faults, doesn't respect the players, and doesn't care about the privacy of the users.

First of all, I want to apologize again. If you have read my post carefully, I have also apologized before for the inconvenience. I accept my faults. I agree, that was unprofessional from me. I understand my mistakes. I was upset about your statement because when you have knocked on the support, it wasn't my duty time. Whenever I back to work, I give the highest priority to your issue and worked on it. I have immediately asked the Concerned person to either release the withdrawal or refund him as soon as possible because I have invited him from Bitcointalk. Whenever the concerned person comes online, he did the refund. I am a support agent and I have some limitations. I don't have access to refund or release funds so that's the reason I wasn't enough helpful. I did my best to help you but your statement makes me frustrated as well. Anyways, I apologize again for the inconvenience.

Best Regards!
Naim027
Support Agent.

[Cratoon]

Hey BitcoinTalk Community!

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Start — 17th of March 2022, 7:00 UTC.

Finish — 24th of March 2022, 7:00 UTC.




How to win?

1. Sign up or sign in

New players are welcome to get a 100 PRDC bonus to train your gambling skills at Paradice.

2. Play your favorite games




3. Climb on the top of the leaderboard

The more you wager, the higher you are on the leaderboard of the competition. The top 10 players will get their reward, 1 BTCTC total.

[Cratoon]

Play dice, crash, slots, roulette, and mines with provably fair at Paradice crypto casino 🎰  And win your share of 1 BTC 🤩 in St. Patrick’s Regatta wagering contest. 🏆

Sign up / sign in by this link to get your bonuses! 💰

Good luck! 😉

[ethereumhunter]

I tried to register on your site but it looks like we should receive a newsletter from them because as you can see in the image below:


If we do not press the button, the words Protect Account will not appear and we cannot continue the registration process. It would be better if there were two selection buttons containing one to continue the registration process and the other button to choose or not to receive a newsletter from you. Not everyone wants to get promotional emails from gambling sites, especially those who rarely open a second or even third email.

But that's just a suggestion.

[joeperry]

But that's just a suggestion.

I think they definitely should add another button about newsletter and protect your account since what I see here is it looks like they force the players to subscribe to their newsletter to protect their account, so that does mean if the player didn't subscribe to your newsletter their account was not protected or do that "letters" means a different kind of letter such as forgot password letters, security letters, etc.?

[naim027]

But that's just a suggestion.

I think they definitely should add another button about newsletter and protect your account since what I see here is it looks like they force the players to subscribe to their newsletter to protect their account, so that does mean if the player didn't subscribe to your newsletter their account was not protected or do that "letters" means a different kind of letter such as forgot password letters, security letters, etc.?

Even I am an insider of Paradice. Still, I believe you guys are right. It's almost right that the platform forcing players to subscribe to newsletters. But it's not like other platform newsletters. There are a lot of platforms that send multiple emails in a week. But, Paradice doesn't do that. Paradice sends only important emails like High bonus promotions, Coupons for inactive depositors. Even Paradice doesn't send emails too frequently, Still, this could be misunderstood by players.

Naim027,
Support Agent.

[Marvelman]

But that's just a suggestion.

I think they definitely should add another button about newsletter and protect your account since what I see here is it looks like they force the players to subscribe to their newsletter to protect their account, so that does mean if the player didn't subscribe to your newsletter their account was not protected or do that "letters" means a different kind of letter such as forgot password letters, security letters, etc.?

I definitely agree with this. Even if they don't send out a lot of newsletters, it's important to give players an option to opt out. The way they did it is even illegal in most countries, for example, in the EU and UK you are required to offer everyone the chance to opt out, otherwise you could be fined for it! They should consult with someone to help them to make their emails GDPR compliant.

[joeperry]

Well I hope that the Paradice.in would be able to change this and add the another button or they could maybe have a little gift to user who will subscribe to their letters for example giving them free credits weekly for subscribing to newsletter it might sound a little expensive but at least they are not forcing anyone to subscribe and users will willingly would subscribe to your newsletter.

[wiss19]

I tried to register on your site but it looks like we should receive a newsletter from them because as you can see in the image below:


If we do not press the button, the words Protect Account will not appear and we cannot continue the registration process. It would be better if there were two selection buttons containing one to continue the registration process and the other button to choose or not to receive a newsletter from you. Not everyone wants to get promotional emails from gambling sites, especially those who rarely open a second or even third email.

But that's just a suggestion.

You are right though. I have seen that already, there are sites that have two boxes when we are about to register and one of the box are optional for offers but if someone mistaken it and received emails, he can always disable it in the account setting of the gambling site his playing or he can also mark it as spam in the email provider that he was using. Their sign up button was written as "protect account".

I think that has something to do with 2fa and they use email for this but on some sites, 2fa is also optional and you can manually enabled it in the settings tab but 2fa's are advisable if you are a player that deposits and stores huge amount of cryptos inside a gambling site for a long time.

[khaled0111]

I have seen that already, there are sites that have two boxes when we are about to register and one of the box are optional for offers but if someone mistaken it and received emails, he can always disable it in the account setting of the gambling site his playing or he can also mark it as spam in the email provider that he was using.

Not sure if paradice.in do this but most newsletters have an unsubscribe link in the footer of the email in case you don't want to receive any more emails from them.

Although I agree with the replies above that forcing users to subscribe to their newsletter when they register with their emails is annoying but at least they wete transparent and didn't try to hide it. Many other casinos do it without asking for your permission or even mention it in the sign up pages.

[AceFairy]

the realistic evaluation of this scam palace can be seen in picture:
https://i.imgur.com/LU0wJkR.png

[naim027]

the realistic evaluation of this scam palace can be seen in picture:
https://i.imgur.com/LU0wJkR.png

This is not the first time you have posted those Fairytales. You have alleged paradise too many times before. Whenever team Paradice asks you for any kind of information or proof. You have completely ignored and never submitted any proof. If you think Paradice is a Scam website and you have some proof. Why don't you create a scam accusation?

I would like to quote some of your Fairy Tales,

i'm done with you, losers!

and let it this be a warning to anyone who thinks about putting real money in paradice - DO NOT DO IT - save your time, money and effort!

THIS IS A RUSSIAN SCUMBAG SCAM SITE! 1000%

stop shill posts! you are not going to get away with your scam predatordice.in casino!

all of this is a russian scam un-regulated casino, run by criminals;

a guy won, then he was denied a cashout, then chatbanned for asking to reason..
speaking of change, since kretin is still here, there is no change management, lol, same lies over

[Jonnes]

Okay so I never had any issues withdrawing from Paradice before, but I just won the regatta for 0.5 btc and now they are telling me I created multiple accounts? What the heck? Please clarify this here since I have never done so