Hello, not sure if this is the correct place or not, if not some helpfull mod put me in the correct place.
Anyhow, Im located in Indiana, here regionally we have BTM Nexus Bitcoin ATM's at our local mall. Ive previously used this to recieve about 30 USD in BTC mid november (after a 10$ fee).
So fast forward to friday, and i deposited 100$ USD into the machine only for it to error, Give me a transaction ID and then tell me to call customer support.
I call customer support, (automated line, music plays instead of ring) and it goes to a recorded message saying they cannot take your call, leave a message. i called multiple times, then visited their website, Total garbage... i write a support request just for it to be said it will be responded within 48 hours.
okay i agree its been throughout the weekend, so if they end up contacting me i will update, this is not only a call for help me get my 100$ back, but to shame this company for HORRID customer service, and hope NOONE waste their money with this trash can of a service.
If anyone can point me in a direction of further action please endow me with such knowledge.
Thanks crypto community, and hello to all.
Bitcoin ATM should not worked this way, because it's a new technology and we are competing with fiat for a share of the ATM industry, that is a horrible service for a Bitcoin ATM support should be 24/7 to address all the issues that may arise, I was thinking of using a Bitcoin ATM here in our locality but after reading this, I would have to check if they offer a fast support.