BC Vault - your experience with the device and support?

I have been looking for a HW wallet for quite some time now, and I recently purchased the Trezor Model M, but was very disappointed with the quality of the display (leaves pressure-marks when pressing the screen).
Contacted support and they asked me to send a video of the device, highlighting the issue.

So I decided to look elsewhere: BC Vault, have been looking on reviews on youtube, as well as checking presentations, reading on their website etc, and must say that it sounds very promising.
I really like the idea of being able to have a global password and PIN for the device, but also PIN and Password for each and every wallet.

Was very hesitant to buy one at first since there was no option to export the private key, but since they did, I made a purchase. So now to why I am posting:

How have your experience been with BC Vault (the device) and their customer support?