Kraken suspended my account and refunded the money

[sarakuka]

I have recently created an account for my father in kraken.com exchange.

We did together every single verification they asked for from level 1 to max but they still closed-suspended the account and refunded the money in the end even after going with every single verification they asked made more then 30 pictures took us days to arrive in the final verification step kraken asked us to.

The reason they suspended the account was that we used RDP connection. Why is this a problem we are now in vacation and we used our computer in our country to do the signup and verification process with anydesk.

Any idea how can i process this somewhere else and do it correctly faster and successfully.

Thanks for your kindness support.

[stomachgrowls]

Communication channels:
site:  https://support.kraken.com
email:  support@kraken.com
Twitter:  @KrakenFX
Facebook:  https://www.facebook.com/KrakenFX
Reddit:  http://www.reddit.com/r/Kraken
Bitcointalk:  btcx, Dargo, klausbl

Try to reach them into those channels above.

[cabron]

30 pictures! If you have sent nude, it must be the reason to approve.  

They may be thinking a lot of things regarding this RDP connection that you mean. But how do they know you are with RDP connection?

It could be because they need it that your father to do it himself to where he is currently located. They did refund your money though so no harm done, lucky you and you can try your luck to some other exchange.

[TheNewAnon135246]

Communication channels:
site:  https://support.kraken.com
email:  support@kraken.com
Twitter:  @KrakenFX
Facebook:  https://www.facebook.com/KrakenFX
Reddit:  http://www.reddit.com/r/Kraken
Bitcointalk:  btcx, Dargo, klausbl

Try to reach them into those channels above.

This. Contacting them directly is the easiest way to grt answers.

[logfiles]

You are lucky your money was refunded. Just out of curiosity, why still insist on using Kraken yet there are a few more popular exchanges that you could use?
30 photos for verification and yet suspended is a pretty clear sign that they don't wanna work with you/your dad.

[Twentyonepaylots]

Communication channels:
site:  https://support.kraken.com
email:  support@kraken.com
Twitter:  @KrakenFX
Facebook:  https://www.facebook.com/KrakenFX
Reddit:  http://www.reddit.com/r/Kraken
Bitcointalk:  btcx, Dargo, klausbl

Try to reach them into those channels above.

Probably the best thing you could do is to contact the persons above. Try to send email on kraken, I think they are very responsive on email than their social media sites.

But I think what could be the problem is the connection you've used to create and verify the identity of the user due to the fact that you are away coz you guys are on vacation. My hypothesis on this one is that, kraken exchange linked the accounts (you and new acc) that's why they are asking for a live picture verification as many as possible.

[leowonderful]

I'm pretty surprised that Kraken was able to find out that you were doing the verification process through a RDP as I assumed that what they could detect would only be activity coming from your main PC, but after your vacation, try to contact the site's support, and once you get permission from Kraken, try doing the registration and verification process once more while you're at your computer.

You can also try to use other exchanges like Binance that are available in your country and verify there, though if you're asking who can process your verification at Kraken, you'll need to contact the site's support.

[sarakuka]

I need recommendations from a good member with a valid proof of source if possible which other exchange online should I go next and won't have to bother to verify one by one.

These I have in plan are.

Luno, Kriptomat, coinbase, switchere

What I'm in need for?

I'm in need for a EU BTC online exchange that will allow me to deposit SEEPA and purchase BTC.

My first transfer will be 1000 Euro. I don't want to verify level 3 for only 1000 euro deposit to buy BTC. There's no LOGIC.

Please help me choose the right one that I won't have to bother again with many verification's.

In return I will donate for your charity of your choice BTC worth of 5$.

I will write I will let you know via PM which exchange I did choose and here on this post.

 

[gentlemand]

Luno, Kriptomat, coinbase, switchere

Of that selection I'm only familiar with Coinbase. I've genuinely never heard of any of the others.

With Coinbase all I had to do to verify was photo ID and proof of address. Nothing else. They gave me a stupidly high limit but I can't remember what it was. Use a phone to photograph and upload through their app. The website didn't work for me. Coinbase Pro will have lower fees but requires separate registration but the same docs when I checked.

Id and address is all I required for Kraken level 3 as well but it was many years ago. Maybe it's changed.

[sarakuka]

My father doesn't have android he uses old nokia (old habits) but he knows computer at level 3 basic something like.

We used a remote computer VPS in frankfurt to do the kraken account signup and verification's.

Can we open coinbase the same way via windows VPS in frankfurt or i can do it via my android phone? but it's his sim card (phone number that is linked to his ebanking) it's on his nokia. Do I need some verifications if I install coinbase in my android phone with sms like whatsapp that I have to have his sim inserted (phone number) ?

I really don't want to check the signup and have troubles in the end with the refund solution I hope you can understand me.

Luno, Kriptomat, coinbase, switchere

Of that selection I'm only familiar with Coinbase. I've genuinely never heard of any of the others.

With Coinbase all I had to do to verify was photo ID and proof of address. Nothing else. They gave me a stupidly high limit but I can't remember what it was. Use a phone to photograph and upload through their app. The website didn't work for me. Coinbase Pro will have lower fees but requires separate registration but the same docs when I checked.

Id and address is all I required for Kraken level 3 as well but it was many years ago. Maybe it's changed.

[sarakuka]

You are lucky your money was refunded. Just out of curiosity, why still insist on using Kraken yet there are a few more popular exchanges that you could use?
30 photos for verification and yet suspended is a pretty clear sign that they don't wanna work with you/your dad.

Please suggest some easier better faster.

Thank you

[gentlemand]

My father doesn't have android he uses old nokia (old habits) but he knows computer at level 3 basic something like.

We used a remote computer VPS in frankfurt to do the kraken account signup and verification's.

Can we open coinbase the same way via windows VPS in frankfurt or i can do it via my android phone? but it's his sim card (phone number that is linked to his ebanking) it's on his nokia. Do I need some verifications if I install coinbase in my android phone with sms like whatsapp that I have to have his sim inserted (phone number) ?

I really don't want to check the signup and have troubles in the end with the refund solution I hope you can understand me.

Maybe the computer method works fine now. It didn't when I tried.

Coinbase do SMS based 2FA so an old phone should be fine. I don't know if they demand the usage of an app. They also seem extremely sensitive about people changing locations so you might end up with the same problem.

I doubt they would let you deposit anything until you were completely verified, and there's no point in doing so, so you have nothing to lose by attempting it.

[exstasie]

The reason they suspended the account was that we used RDP connection. Why is this a problem we are now in vacation and we used our computer in our country to do the signup and verification process with anydesk.

Any idea how can i process this somewhere else and do it correctly faster and successfully.

Never heard of this before, but I could see why it might appear suspicious to Kraken. It could appear like you don't really reside where you claim and/or are trying to verify with fake documents.

Can we open coinbase the same way via windows VPS in frankfurt or i can do it via my android phone?

Where are you actually located? Why do you need to use VPS or remote desktop?

Coinbase do SMS based 2FA so an old phone should be fine. I don't know if they demand the usage of an app. They also seem extremely sensitive about people changing locations so you might end up with the same problem.

Yep, I've heard of numerous account closures due to logging in from an unwelcome country, through VPN for instance.

I had to do Coinbase's selfie verification through the mobile app. It wouldn't work with my PC webcam.

[sarakuka]

My father can do all the verification they will ask that won't be a problem. And it is a small deposit only 1000 euro.

Should i do my first deposit a smaller amount 500 euro ? I thought since it's sepa bank transfer to do 1000 euro minimum.

We did do like more then 30 pictures for kraken since they where bad quality and we did verify till level 3.

1. UPLOAD ID / BACK-SIDE / FRONT-SIDE failed many times finally after 5-7 pictures good quality and was accepted
2. UPLOAD BANK STATEMENT same failed many times finally after 4-6 pictures good quality and was accepted
3. MADE UPLOADED SELFIE WITH ID
4. MADE UPLOADED SELFIE WITH ID AND HAND WRITEN ONLY FOR KRAKEN EXCHANGE ETC ETC KRAKEN RULES
5. THEY LOCKED SUSPENDED ACCOUNT AND ASKED US TO MADE NEW SELFIE WITH ID AND A WHITE PAPER WRITTEN TO UNSUSPEND OR UNLOCK NOT SURE KRAKEN ETC ETC.

After 5-th verification process they made us go which took us days to arrive in the 5-th verification process we did exchange some email for 2 days and the promised that they will unlock our account and release the funds to purchase crypto.

In the end after 2 days they replied that they suspended or closed the account due to our remote connection used and out real location where our address is on our bank statement details we sent to them.

This happen 3 or 4 months something like that don't know the exact dat I can't remember sure all the details.

Now my father really wants to start investing in bitcoins on his own with his account since BTC price is down as he thinks and he is able to do his own ebanking and sepa bank transfer with many other companies for years now.

My father doesn't have android he uses old nokia (old habits) but he knows computer at level 3 basic something like.

We used a remote computer VPS in frankfurt to do the kraken account signup and verification's.

Can we open coinbase the same way via windows VPS in frankfurt or i can do it via my android phone? but it's his sim card (phone number that is linked to his ebanking) it's on his nokia. Do I need some verifications if I install coinbase in my android phone with sms like whatsapp that I have to have his sim inserted (phone number) ?

I really don't want to check the signup and have troubles in the end with the refund solution I hope you can understand me.

Maybe the computer method works fine now. It didn't when I tried.

Coinbase do SMS based 2FA so an old phone should be fine. I don't know if they demand the usage of an app. They also seem extremely sensitive about people changing locations so you might end up with the same problem.

I doubt they would let you deposit anything until you were completely verified, and there's no point in doing so, so you have nothing to lose by attempting it.

[leowonderful]

We used a remote computer VPS in frankfurt to do the kraken account signup and verification's.

Your using a VPS was probably what set off a red flag for Kraken to suspend your account. I originally assumed you used something like TeamViewer to conduct the verification process, but it's generally not an extremely difficult task for exchanges and websites in general to find the details of your IP address and whether or not it's from a datacenter or something of the sort. Kraken's probably very picky about this and so your account was suspended, but I would suggest signing up to another exchange and finishing verification on your home network to avoid any potential issues.

[gentlemand]

My father can do all the verification they will ask that won't be a problem. And it is a small deposit only 1000 euro.

Should i do my first deposit a smaller amount 500 euro ? I thought since it's sepa bank transfer to do 1000 euro minimum.

We did do like more then 30 pictures for kraken since they where bad quality and we did verify till level 3.

All I can say is that I've never heard of Coinbase making demands like that. They just shut your account and tell you to go away. You don't seem to get a chance.

In Kraken's case it sounds a lot like your weird VPS/IP is the cause of that and most other exchanges would probably do the same.

[TravelMug]

You are lucky your money was refunded. Just out of curiosity, why still insist on using Kraken yet there are a few more popular exchanges that you could use?
30 photos for verification and yet suspended is a pretty clear sign that they don't wanna work with you/your dad.

Exactly, I don't understand  you keep on sending 30 pictures when obviously they're going to deny your application. Lots of exchanges out there, why not try Binance/Coinbase or other reputable trading platform in the cryptosphere? You don't need to go to that ordeal of sending photos for verification purposes.

[GreatArkansas]

Then, much better to try some method of buying cryptocurrencies.
Since your father just want to buy some Bitcoin with his account, then  you may try buy some Bitcoins locally or try any other exchange and transfer your Bitcoins in personal cryptocurrency wallet and secure your private keys.
Again, if you will try other exchange and they have strict KYC, don't deposit first until you didn't get verified.

After reading your all process did just to get verified, it's a hell yeah complicated.

[TastyChillySauce00]

 Most of the cases such a company won't tolerate if you mask your IP using a VPN or even through using RDP. It's always to be the case everywhere even if you log in to PayPal using VPN your account will be frozen. It's always advisable to not use any means of masking your IP and instead use your real IP and if there's something that you need to explain you can explain through their customer service for approval.  Even worse if you are using a Windows VPS provided by some cloud computing company, they will straight out ban and suspend you.

[sarakuka]

Because they asked me to do better quality starting from ID front ID back till the end of process that took days and more of 30 pictures sadly

I will never use kraken again but I used it for my purpose and I never had a problem I still have some coins there from the beginning of my journey to bitcoin and I do some small trades deposit withdraw time by time no problems at all.

Some of my friends I know I did open kraken on my own since they had no clue about crypto and they still have the accounts with crypto and not closed or suspended.

Reviews of kraken exchange are almost perfect and most of them are true on bitcointalk and reddit.

That's why I did choose kraken.

You are lucky your money was refunded. Just out of curiosity, why still insist on using Kraken yet there are a few more popular exchanges that you could use?
30 photos for verification and yet suspended is a pretty clear sign that they don't wanna work with you/your dad.

Exactly, I don't understand  you keep on sending 30 pictures when obviously they're going to deny your application. Lots of exchanges out there, why not try Binance/Coinbase or other reputable trading platform in the cryptosphere? You don't need to go to that ordeal of sending photos for verification purposes.