I'd like to share with you a situation that happened on Fortunejack.
Yesterday I was playing their Adrenaline game , basically a crash game . I had a bet placed , for around 16 $ , auto-cashout was set at 1.20 , game crashes at exactly 1.20 , but my bet is lost . Which for me is hard to understand , as game reached the 1.20 so auto-cashout should've kicked in and won me the bet.
I had the exact situation happening around 2 months ago , and after the report got sent to the game provider , I got back the initial bet + the % that I would've won.
This time though , Mark from their support wasn't so willing to understand , basically he had written it off as my auto-cashout wasn't turned on so that's why bet was lost , which is complete non-sense as I had it turned it on the previous round , and auto-cashout stays on until I would turn it off . After a few minutes he informed me that after the game provider's report it shows that my auto-cashout was turned off . Which I believe it's a load of **** , I've dealt with this situation before and it took somewhere between 2-3 days to get a decision from the game provider , so I doubt Mark magically did it in 2 minutes while I was chatting with him.
So he writtes it off as my mistake and with "confirmation" from the game provider he says my bet is lost .
I tell him that it's nonsense and I'll take this situation to bitcointalk and his reply to this is : I will redirect information to the game provider once again for detailed checking on the case and you will be reached out via email .
So basically I think Mark was simply not willing to bother with looking into this as it was for a small $ amount , and only when I mentioned bitcointalk he decided to send this information to the game provider.
And anyone thinking why bother for 16 $ , it's not about the money , this could very well had happened on a 1000 $ bet . What bothers me the most is that the game is clearly bugged and their not willing to do anything about it . Especially knowing the same situation happened around 2 months ago and after the info got sent to the game provider I received a refund , meaning game provider admitted their flaw in the game.
I don't need a refund this time around as most likely I'm gona stop using their platform , just mostly dissapointed with their support and how the handled this in general . Any feedback is appreciated.
Yeah this casino is a waste of time , poorly coded , probably a quick scam , their slot games are filled with bugs , lines don't pay , like literally got 3 matching 7's on the middle line , even though it's a paying line it didn't pay , other times got lines that actually payed , but the amount didn't get added to the balance . ( it did for 1 sec , like I had 100 credits , won 50 credits , balance shows 150 credits , next time I placed a bet of 5 credits , balance went down straight to 95 credits ) .
I advise anyone if you don't want to lose money to avoid this Casino at all cost .
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So basically I think Mark was simply not willing to bother with looking into this as it was for a small $ amount , and only when I mentioned bitcointalk he decided to send this information to the game provider.
And anyone thinking why bother for 16 $ , it's not about the money , this could very well had happened on a 1000 $ bet . What bothers me the most is that the game is clearly bugged and their not willing to do anything about it . Especially knowing the same situation happened around 2 months ago and after the info got sent to the game provider I received a refund , meaning game provider admitted their flaw in the game.
I don't need a refund this time around as most likely I'm gona stop using their platform , just mostly dissapointed with their support and how the handled this in general . Any feedback is appreciated.
This shit they posted auto.
