[2014-03-17] Ottawa Citizen Ottawa bitcoin exchange defrauded of $100,000 in ...

[ArticMine]

Ottawa bitcoin exchange defrauded of $100,000 in cyber currency

http://www.ottawacitizen.com/business/Ottawa+bitcoin+exchange+defrauded+cyber+currency/9628321/story.html

One thing keep in mind here is that the data centre that was breached was owned by Rogers. Rogers is well known in Canada for providing totally abysmal customer service for well over a quarter of a century. To quote from the article

David Girard, senior security adviser for Trend Micro Canada, said while many of the attacks against other exchanges have been sophisticated, the way that Canadian Bitcoin’s walletwas accessed shouldn’t have happened.

“The guy at the data centre should have figured out that he was being phished,” said Girard, referring to a method of prodding personal information from a target. “He does everything that the person (online) is asking without authenticating the person by having him tell him his secret password, reveal his identity or call him back on a list of users authorized to be called back. You need to have some way of authenticating when you work in a data centre.”

This kind of customer service is typical for Rogers. For example Rogers decided to ground a cable modem by drilling into a live gas line and then refused to do anything about it when advised of the problem. www.ihaterogers.ca

Edit: They also pick people basically at random and ruin their lives with bogus collection actions. http://www.cbc.ca/news/canada/rogers-bill-ruins-credit-rating-of-man-who-doesn-t-have-rogers-account-1.1959175

[FeedbackLoop]

Edit: They also pick people basically at random and ruin their lives with bogus collection actions. http://www.cbc.ca/news/canada/rogers-bill-ruins-credit-rating-of-man-who-doesn-t-have-rogers-account-1.1959175

Wow!

Brutal stuff there. An horrible example of both the above the law power that the bankster network credit rating agencies have and the above the law power that criminal people at the wheel of corporations have since they can do horrible things like that for profit and if the company burns in law-suits they just walk away unscathed.

[odolvlobo]

We have reviewed our security processes and continue to work with our customers to make sure they take advantage of all of our security features.

In other words, Roger's claims that the gaping hole in their security was the exchange's fault

[seriouscoin]

Ottawa bitcoin exchange defrauded of $100,000 in cyber currency

http://www.ottawacitizen.com/business/Ottawa+bitcoin+exchange+defrauded+cyber+currency/9628321/story.html

One thing keep in mind here is that the data centre that was breached was owned by Rogers. Rogers is well known in Canada for providing totally abysmal customer service for well over a quarter of a century. To quote from the article

David Girard, senior security adviser for Trend Micro Canada, said while many of the attacks against other exchanges have been sophisticated, the way that Canadian Bitcoin’s walletwas accessed shouldn’t have happened.

“The guy at the data centre should have figured out that he was being phished,” said Girard, referring to a method of prodding personal information from a target. “He does everything that the person (online) is asking without authenticating the person by having him tell him his secret password, reveal his identity or call him back on a list of users authorized to be called back. You need to have some way of authenticating when you work in a data centre.”

This kind of customer service is typical for Rogers. For example Rogers decided to ground a cable modem by drilling into a live gas line and then refused to do anything about it when advised of the problem. www.ihaterogers.ca

Edit: They also pick people basically at random and ruin their lives with bogus collection actions. http://www.cbc.ca/news/canada/rogers-bill-ruins-credit-rating-of-man-who-doesn-t-have-rogers-account-1.1959175

So in your country, who has the power to rewrite the rules for credit bureau?

[ArticMine]

Ottawa bitcoin exchange defrauded of $100,000 in cyber currency

http://www.ottawacitizen.com/business/Ottawa+bitcoin+exchange+defrauded+cyber+currency/9628321/story.html

One thing keep in mind here is that the data centre that was breached was owned by Rogers. Rogers is well known in Canada for providing totally abysmal customer service for well over a quarter of a century. To quote from the article

David Girard, senior security adviser for Trend Micro Canada, said while many of the attacks against other exchanges have been sophisticated, the way that Canadian Bitcoin’s walletwas accessed shouldn’t have happened.

“The guy at the data centre should have figured out that he was being phished,” said Girard, referring to a method of prodding personal information from a target. “He does everything that the person (online) is asking without authenticating the person by having him tell him his secret password, reveal his identity or call him back on a list of users authorized to be called back. You need to have some way of authenticating when you work in a data centre.”

This kind of customer service is typical for Rogers. For example Rogers decided to ground a cable modem by drilling into a live gas line and then refused to do anything about it when advised of the problem. www.ihaterogers.ca

Edit: They also pick people basically at random and ruin their lives with bogus collection actions. http://www.cbc.ca/news/canada/rogers-bill-ruins-credit-rating-of-man-who-doesn-t-have-rogers-account-1.1959175

So in your country, who has the power to rewrite the rules for credit bureau?

There are strict laws and regulations in Canada with regards to credit bureaus, that is not the issue here. The real issue here is that Rogers is literally in a class by itself when it comes to atrocious customer service, and realistically the only way I can see to deal with them more often than not is to sue them. They get away with this very poor treatment of customers because many people do not realize that taking Rogers to court is in many cases the simplest and less stressful way to deal with them. The individual who Rogers harassed with bogus collections could have avoided damage to his credit rating simply by suing Rogers and their collection agency in court. In the case of Canadian Bitcoins, I would suggest that the owner contact an attorney to explore his options for litigation against Rogers.

[dave111223]

Keeping a hot wallet on a server you don't physically control...

[Unacceptable]

Keeping a hot wallet on a server you don't physically control...  PRICELESS!!!

FTFY 

[dave111223]

Keeping a hot wallet on a server you don't physically control...  PRICELESS!!! -$100,000

FTFY 

Nah, now it's fixed.

[Unacceptable]

Keeping a hot wallet on a server you don't physically control...  PRICELESS!!! -$100,000

FTFY  

Nah, now it's fixed.

Touche  

I can't believe I read that correctly............WTF  They deserved to get their BTC stolen  

Bitcoin will never be used by the average person..........IQ's are dropping so fast it's scary !!!!!!!!!!!