Coinmama not detecting payments

[OmegaStarScream]

I tried to make an order on Coinmama to sell BTC for SEPA. Just like any other platform, it gave me a window of 30 minutes to send the funds. I did pay within 5 minutes and the transaction even got a confirmation on the blockchain but they never detected it. The order ended up expiring and I never received anything (to the bank account) in return.

I did a second order (because I'm pretty sure that they'll reimburse the first one once I reach out to them) but that ended up with the same result, order expiring even though I sent funds.

I'm pretty sure that I copied the correct amount and I don't have any clipboard-malware. I just wanted to know if anyone else is experiencing the same thing or is it possible that it's only my account?

[Quidat]

This one might help out: https://support.coinmama.com/hc/en-us/articles/211801049-Order-Failed
and heres some similar situation of yours: https://www.reddit.com/r/Bitcoin/comments/6yfhgh/anybody_have_experience_with_coinmama_my_coin/

[LeGaulois]

This one might help out: https://support.coinmama.com/hc/en-us/articles/211801049-Order-Failed
and heres some similar situation of yours: https://www.reddit.com/r/Bitcoin/comments/6yfhgh/anybody_have_experience_with_coinmama_my_coin/

Totally unrelated to what @OmegaStarScream is talking

He's talking about selling BTC with a SEPA transfer, he sent the bitcoins to the address correctly but didn't receive the bank transfer; and you come to post links about people buying bitcoins with a debit card 

The first link explains when the payment card is rejected and the second is from someone who bought bitcoins got his card charged but didn't receive it

SEPA!

[Quidat]

This one might help out: https://support.coinmama.com/hc/en-us/articles/211801049-Order-Failed
and heres some similar situation of yours: https://www.reddit.com/r/Bitcoin/comments/6yfhgh/anybody_have_experience_with_coinmama_my_coin/

Totally unrelated to what @OmegaStarScream is talking

He's talking about selling BTC with a SEPA transfer, he sent the bitcoins to the address correctly but didn't receive the bank transfer; and you come to post links about people buying bitcoins with a debit card 

The first link explains when the payment card is rejected and the second is from someone who bought bitcoins got his card charged but didn't receive it

SEPA!

Opss! Sorry didnt notice it out that "sell" word. Seems like i do need up some reading glass. 
Thanks for the heads up LeGaulois.