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Author Topic: I allege that https://bitcoinvideocasino.com/blackjack stole 0.03 BTC from me  (Read 452 times)
TranscriptJunky
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January 08, 2020, 04:03:55 AM
 #21

[UPDATE - related to  ongoing (lawful) action being taken against BitcoinVideoCasino, related to my 0.03 Bitcoin deposit made on December 28th, 2019. This information is posted for documentation purposes, and to (hopefully) help future potential players make an informed decision before depositing their Bitcoin into this online casino]

The following third tweet has been made related to this issue:

Online Casino Scam Tactic Examples (#3) - "Deceptive User Interface + Deposit Process" #gaming #gamers #esports #Bitcoin #BTC #ScamAlert #scams #CustomerService #onlinecasino #cybersecurity #privacy #BigData @BTCVideoCasino @Kitboga @JimBrowning11

Tweet URL : https://twitter.com/TranscriptJunky/status/1214743945315414018

which has already gotten SEVERAL likes.

In addition, a formal report on this issues has been filed at :

https://www.askgamblers.com/submit-complaint

and email confirmation has been received informing me that the complaint has been received by them, and is being evaluated.

I will be filing similar complaints with additional sites like this over the next few days/weeks.
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January 09, 2020, 03:56:40 AM
Merited by o_e_l_e_o (1)
 #22

Bitcoinvideocasino doesn't have the best reputation when it comes to CS and timely payouts, and I find their response in this thread pretty annoying (half of it is just promotional spam), but it's pretty clear you didn't get scammed.  You wagered your entire deposit, either intentionally or not, woulda been nice if you had won right?
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January 09, 2020, 08:40:16 AM
Merited by o_e_l_e_o (1)
 #23

TwitchySeal is right... poor UI/UX isn't a scam. At the end of the day, you deposited 0.03BTC and then wagered it on Blackjack. Granted the site design is pretty awful, and they should probably take steps to prevent something similar in the future, but it does not make them scammers... unless you have some 'smoking gun' emails that reveal that there was intent and that they purposely designed it that way to trick people... as opposed to simply being incompetent.

Is this a new feature... or was it always there?


Does that message not change after you deposit?  Huh


My claim for 0.06 BTC is based on the logic that my decision to bet the additional 0.03 BTC was due to the trickle down effect of being DECEIVED into thinking I was betting "test" credits when in fact I was better "real" credits
No-one forced you to chase those loses. You willingly deposited and then played that money on a completely separate site. Claiming that Bitcoinvideocasino are responsible for that is ludicrous. Perhaps you need to take a look at your gambling habits and accept some personal responsibility for the extra 0.03BTC that you lost?


Best of luck with your claim, but this is more of a customer service issue than a scam situation.

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January 09, 2020, 09:54:45 AM
 #24

My concise replies to the above remarks are :

1. I DO believe that the UI is INTENTIONALLY set up to trick players. Think about it: If you were running a business like this, and trying to do so legitimately, would you set it up so that there is NO DISTINCTION between "test/free credit" play versus "real credit" play? Just think about that for a minute. The same situation exists on Bitcasino.io (which I used on recommendation from another forum member here after the incident in question). On THAT site they conveniently post the amount you are wagering in the more complicated "micro BTC" amount, and if you try it out you will see how confusing that is for someone playing the first time. In other words, these casinos INTENTIONALLy set these things up in "tricky" ways in order to them claim "plausible deniability" when players actually get caught up in the "trick". Now for Bitcasino.io you legitimately argue that it is the responsibility of the PLAYER to do the calculation of the amount they are wagering. Fair enough. It's inconvenient, but at least the player is ultimately IN CONTROL.

In the case of my 0.03 BTC wagered on BitcoinVideoCasino.com there was a "glitchy" pop-up that came up, which was NOT the same as what had come up in past deposits I made in that casino. And once that came up THE FIRST thing I did was check the balance, which had NOT shown up in "real credits". And YES, the screen is supposed to change once the real BTC is credited, which it DID NOT, because I played NUMEROUS hands after the 0.03 BTC was supposedly credited. Also, the alleged 0.03 BTC is INCONSISTENT with my betting amount which are recorded for the PREVIOUS deposit of 0.03 BTC which I had made on Dec 23rd (on which day I deposited 0.03 and played my usual much lower betting amount of .0002 to .0008 (with .003 being the LARGEST bet I made (in other words, the "final big bet") before cashing out with a 0.01 BTC win ( 0.03 BTC (deposit) and then 0.04 BTC (withdrawal). You can see that ACTUAL betting record here:

https://twitter.com/TranscriptJunky/status/1214743945315414018

As for requesting the 0.03 BTC I,, of course, realize that your reasoning is valid. Who am I to ask one casino for an EXTRA 0.03 BTC that I bet in ANOTHER casino. My reasoning, however, is that if I had not LOST the original 0.03 BTC due to NEGLIGENCE (if what I am claiming is true) then I would NOT have felt the need to "chase" that 0.03 BTC with another 0.03 BTC. Again, the LOGIC of this request is not what's most important. It is a "settlement request" - like just when celebrities "pay off" accusers to made bad press "go away". I feel like the ILLEGITIMATE loss of my original 0.03 BTC at BitcoinVideoCasino was due to negligence (and even INTENTION) on the part of the casino, and I am asking for a settlement. That is NOTHING out of the ordinary when compared with "settlement requests" in the legal world. It doesn't even MATTER if my request is "illogical". It is a "settlement request" based on the nature of the situation. In the past I have played at this same casino, and LOST, but NEVER made a fuss about it. In this case I believe there was INTENTIONAL trickery going on, and the fact that they are unwilling to address the situation in any sort of proper way, and that I CONTINUE getting emails from these assholes, is kind of evidence of that.

I will CONTINUE reporting this casino to relevant authorities, and providing evidence of my experience on social media. The only contact info they have on their site is an email address, and their customer support people are so uncoordinated that they don't even kee track of who they respond to, nor when) and their domain is registered in Panama. Does that sound like a professional operation to you? I found them via a Google search, in which they show up on page 5 of that search. So Google kinda of gives them a "stamp of approval" so that people like me find this casino through a simple, innocent Google search, and then end up in this sort of mess.

My goal is to prevent people like me from doing a Google search, discovering this casino via that Google search, and then depositing fund which (for WHATEVER reason) end up being UNINTENTIALLY wagered by me in an amount which is (based on documented evidence) SUBSTANTIALLY out of sync with my past betting behavior -- the record of which, of course, includes merely 20 previous hands, and which we have ZERO proof of the legitimacy of that record (other than my personal agreement that the 19 hands (before the magical "full deposit" bet was made directly after it was credited) are accurate.

Again, my core issue in this situation is that there was SOME kind of glitch (which I believe is PARTIALLY or FULLY intentional) which resulted in me placing my ENTIRE deposit as a bet on ONE HAND - the FIRST hand no less. And by the way, if I had one that hand I would most likely HAVE contacted support to ask what had happened, because I would have been concerned that the betting as "out of my control' and I wouldn't have wanted it to happen again. So the answer is "NO"! I would have NOT been happy if I had won that first bet. Also, when I play blackjack I like to play for a few hours. I would NOT have played one had like that. But that's a statement of opinion (although it IS feasibly supported by my betting patterns in the 19 previous hands recorded on the history page in the link above).

So, I HOLD to the claim that my full 0.03 BTC bet was made WITHOUT MY APPROVAL. And while I RECOGNIZE that also requesting the additional 0.03 BTC is a bit "too much" I DO NOT believe it is outside the bounds of a "settlement request" as described above. IN addition, as the other poster hinted at, the overall response of this operation is (in MY words) HORRENDOUS, and I believe could be considered "legally NEGLIGENT" in and of itself. By that I mean that if this issue had been addressed IMMEDIATELY, and in a PROFESSIONAL manner, I would NOT have felt the name (on the NEXT day after the loss) to "chase" the 0.03 BTC in the other casino.

This is where I stand on the issue at this point. Again, it DOES NOT MATTER what the people on this forum think about my ethics in this situation. I know what is true, and that there was an ERROR which lead to me losing 0.03 BTC in a way which was NOT in my control, AND that there has NOT been a proper method by which to PROPERLY redress my grievance, and so I am now taking it into MY OWN HANDS to expose this issue to the wider internet public.

Plain and simple.
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January 09, 2020, 10:00:12 AM
 #25

I HOLD to the claim that my full 0.03 BTC bet was made WITHOUT MY APPROVAL.

Plain and simple that is a lie, you clicked the button.

Just because you didn't realise you were making a bet of that size with real funds and not play moniez or whatever does not mean it was made without your approval (clicking the bet)

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January 09, 2020, 10:01:11 AM
Last edit: January 09, 2020, 02:29:04 PM by mprep
 #26



Is this a new feature... or was it always there?
https://i.imgur.com/8eEpI3J.png

Does that message not change after you deposit?  Huh

Yes. That message DOES change after you deposit. I am thinking about depositing SOME MORE Bitcoin (just a little) and making a video capture to be able to show EXACTLY how the process goes down.


Best of luck with your claim, but this is more of a customer service issue than a scam situation.

The line between "customer service issue" and "scam situation" is a FINE one when the tactics of the "customer service" are so obviously abysmal. Isn't that the whole argument in politics right now? That people often give "substanceless ("word salad")" responses which do NOTHING to solve the issues being raised? It's the same thing. It's like if you found a piece of metal in a pizza you had delivered from "Domino's", and when you called the branch they said something like, "You bought the pizza. It was delivered. The cook says there was no hair, and we have no record of their being a hair in your pizza. Thank you for buying your pizza at Domino's. We hope you understand". Or something to that effect.



I HOLD to the claim that my full 0.03 BTC bet was made WITHOUT MY APPROVAL.

Plain and simple that is a lie, you clicked the button.

Just because you didn't realise you were making a bet of that size with real funds and not play moniez or whatever does not mean it was made without your approval (clicking the bet)

If the "real BTC" credit does not show up on the page, and I hit the button whilst in "test/free credit" mode, how does me clicking the button indicate that I am betting "real BTC"Huh? That's like if the computer you are typing on right now has some sort of a glitch, and when you press "post" in your response, the computer executes "select all + delete". Do you understand what I'm saying? This is not rocket science.

The core issue is that the casino does not make a CLEAR delineation between the "test/free" play mode versus "real credit" mode.



Do y'all want me to throw more BTC away into this "casino" to do a video capture of the deposit process? Would that help provide "convincing enough" evidence of my accusation?



Or better yet, why don't ONE OF YOU folks do it? Just a tiny bit. Go on...



Granted the site design is pretty awful, and they should probably take steps to prevent something similar in the future, but it does not make them scammers...

But the ONE "promotion-heavy" response that they gave stated that they've been in business for YEARS. And then when you combine that with that OTHER guy who said the very same thing happened to him, then don't you think that the admin of BitcoinVideoCasino would have properly addressed this very important issue (related to the deposit process of their site) with those YEARS of operation?

Quote
Unless you have some 'smoking gun' emails that reveal that there was intent and that they purposely designed it that way to trick people... as opposed to simply being incompetent.

Why in God's name would a "scammer" leave any sort of written trace of their scam tactics, outside of private correspondences which would need to be HACKED to be brought to light? And isn't the fact that their customer service is so abysmal that a reasonable person might even call it "customer DIS-service" be a factor in determining the degree of alleged negligence, and extension, the general validity of my accusation?






Whoa! Looks like yet another UBER-happy customer here:

https://www.ripoffreport.com/report/bitcoinvideocasinodotcom-btc/registrarnacheap-internet-tom-1481860

and another site that I can report my extremely professional "customer DIS-service" experience to. I'll be doing that today.
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January 09, 2020, 11:17:16 AM
 #27

would you set it up so that there is NO DISTINCTION between "test/free credit" play versus "real credit" play?
Except there is a distinction. There is a pop up box which you have admitted you saw, and there is a banner as shown by HCP's screenshot above.

My reasoning, however, is that if I had not LOST the original 0.03 BTC due to NEGLIGENCE (if what I am claiming is true) then I would NOT have felt the need to "chase" that 0.03 BTC with another 0.03 BTC.
Irrelevant. You deposited the second 0.03 BTC of your own free will. To use your fast food example, if I complain to Domino's about a hair in my food, they aren't going to pay me for a subsequent order I then make at Pizza Hut.

end up being UNINTENTIALLY wagered by me
If you admit that you made the bet, then they can't be scamming you. Poor design? Sure. Scamming? No.

Also, stop posting multiple times in a row. It's against the rules.

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January 09, 2020, 11:58:17 AM
 #28

Do y'all want me to throw more BTC away into this "casino" to do a video capture of the deposit process?

yea man do it - drop another 0.06BTC on there and video your journey! surely the site owes you a x10 on your next deposit?

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.FORTUNEJACK   JOIN INVINCIBLE JACKMATE AND WIN......10 BTC........
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January 09, 2020, 01:44:51 PM
Last edit: January 09, 2020, 02:13:55 PM by TranscriptJunky
 #29

Okay everybody. I have some (what I believe to be good news) By the way, sorry for multiple postings. I am new here, as you can see. I don't know the rules. I am NOT a troublemaker. I just have a JUSTIFIED grievance which I am trying to present. The good news is that I think I now have my CONCRETE evidence.

Between my previous message and now (checking this forum to make this post and seeing the above few responses) I decide that the BEST thing to do was to make a deposit of 0.01 BTC, which is the amount that I WON when I made my PREVIOUS deposit into BitcoinVideoCasino ( on December 24th, 2019 - when I deposited 0.03 BTC, and then won 0.01 BTC, and withdraw 0.04 BTC - successfully).

As I mentioned in my previous post (above) I wanted to document everything with video, which is exactly what I have done (using CamStudio) and to my pleasure I have found the following (of which I have CLEAR video evidence for anyone who might want to see it):

1. I made my 0.01 BTC deposit which can be found here:

https://www.blockchain.com/btc/tx/19e35d55e004c55d8f069694921b326e3d1525a32e28720ca257349dd496c855

and which is on the "third" confirmation as of writing this sentence. I screenshot the entire deposit process, and the 0.01 BTC send it showing clearly in my Coinbase account.

2. I started playing in "test credit" mode, but THIS time I was very careful to bet only 10 credits (that is 10 out of the 1,000 credit which are provided (free) daily. So 100 credits would be clocked in at .01, and so to be completely safe I bet only 0.001 ( 10 test credits ) per hand, in a 10 creditis -> win -> 20 credits -> win - > 40 credits - lose -> 10 credits. I was also sure to pan the video capture down at regular intervals to show/confirm that these bets were clocking in at "10 credits", "20 credits" etc., as well as proof of these amounts in the (20 previous hand) "my games" history log. In the video each 10 "test" credit bet shows as 0.01.

3. I played very carefully at this 0.01, 0.02, 0.04 (test credit) rate as I waited for the first confirmation to clear on the above blockchain.com page. I refreshed the blockchain.com page several times to ensure I was able to catch the first confirmation as close to it being logged as possible. After around 10 - 15 minutes (with the time of the transaction documented on the blockchain.com page I finally saw the first transaction go through...

AND THEN...

4. It can be UNEQUIVOCALLY seen in the screen capture that there was NO/ZERO pop-up window which came up on the "test credit" page I had been playing since the video capture started rolling... BUT, BUT, BUT, BUT.... I then played another hand at 1 (one) credit, and that hand was logged as 0.001 BTC, compared to the PREVIOUS hand, which was logged as 0.02 (which I had played at 20 credits). IN OTHER WORDS, the actual BETTING AMOUNT was adjusted so that if I continued betting 10, 20, 40, etc. those would be counted as 0.01 BTC ---> which is EXACTLY the amount of BTC I DEPOSITED!!! Don't you see, folks??? I was right all along!

It was only after REFRESHING the page that the game went into PROPER "real BTC" mode. That means that there was ZERO notification that I had switched from "test/free" mode to "real BTC" mode, BUT, BUT, BUT I was betting ACTUAL BTC under the GUISE of betting test credits. It's as clear as day! And I would be happy to let any of you see it, and encourage you to even try if for yourself to confirm.

If it was just an issue of the game continuing to log my bets as at the "test credit" amount after the deposit was credited then that would have been okay. But this is NOT the case. What's happening is that the game is switching to the REAL BTC credit value while NOT notifying you, and doing so WHILE you are playing what you think are (and APPEARS ON THE SCREEN to be "test play").

So, as it stands right now I am actually UP 3.5 credits (from 100 credits (0.01 BTC) to 103.5 credits (0.0135 BTC). But since this is clearly a "fishy" situation I will NOT continue betting until I can some feedback on this thread.

Hopefully, I have explained the situation clearly enough for you all to understand, and I have the VIDEO EVIDENCE sitting here right on my computer.

Please let me know what you think I should do, assuming this new info I have provided here is accurate and legitimate.

I think I now really have a case here.

----------------------

amendment (so as not to multiple-post)

Here is a screenshot from the video capture which shows the part of the process where I bet 1 credit (our of 500 "test credits), and won the hand (2 credits), but the credits were clocked in at the "REAL BTC" quantity of 0.0001 (instead of the "test credit" quantity of 0.001). Sorry, I got the quantities off in the main message above - but my main argument is sound and backed by the evidence:

https://imgur.com/sTgpjyj

IN this screenshot it is made to APPEAR that I am playing 1 credit (0.001) in "test mode, but I am actually playing 10 credits (out of the 100 credits which the 0.01 BTC deposit is worth). If I had continued playing the 10 credits of the last hand it would have wiped out my entire 0.01 BTC deposit in ONE HAND - which is EXACTLY what BitcoinVideoCasino is accusing me of having done with the 0.03 BTC deposit which is the subject of this whole thread.
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January 09, 2020, 02:55:31 PM
 #30

load the video on youtube so we can see it please fella

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.FORTUNEJACK   JOIN INVINCIBLE JACKMATE AND WIN......10 BTC........
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January 09, 2020, 03:11:00 PM
Last edit: January 09, 2020, 04:49:52 PM by TranscriptJunky
 #31

Okay. But it will take some time, BOTH because I will need to convert it down from AVI to mp4, and because the original had some distorted parts at thie beginning - but the important part (for the purposes of this thread) are intact. I m just concerned I will lose it if I try to convert it. I will try to save it as a duplicate first, and even edit out the messed up part to make the file smaller. In other words, please give me some time. It is 10 pm here (in Vietnam) so I may not be able to get it done properly tonight. Or I MAY be able to. I will add the link to the YouTube video via "edit" of this post (so as not to multiple post. For now you have at least seen the important screenshot of the important part of the video. Stay tuned.

[UPDATE] The original .avi file is a whopping 4 GB, and so I need to find some way to compress that significantly. I tried to do a "screenshot of the (relevant parts) of the screenshot, but that came out with distortion in the beginning, and cut off a significant portion of the relevant footage at the end. So I have now made a copy of original 4 GB file, and need to find a program (online or offline) to compress of original 4 GB file to a size which is possible to upload to YouTube. This may take some take (like a day). I will do my best.

[UPDATE #2] Okay,  although there were some technical difficulties, I DID manage to compress the video from 4 GB down to like 20 MB and upload it to YouTube:

https://youtu.be/-RMIJ22tgEA

<iframe width="560" height="315" src="https://www.youtube.com/embed/-RMIJ22tgEA" frameborder="0" allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

The specific account in this video is password protected, and I have set a "fixed withdrawal address" so security cannot be compromised by anyone who is able to watch this vide. It is also only available to people who have the above link (not public).

There was a technical glitch whereby PART the "end" of the actual video capture ended up at the beginning (up to the [0:41] mark, but then at [0:41] the footage begins where at the accurate time in the original capture. I am just glad I managed to catch everything of importance to the claim of this thread. After [0:41] you can see me switching from the "test mode" screen (with 550 credits) to the blockchain.com page to check for the first confirmation. At [4:23] I switch to the blockchain.com page for the final time before at [4:28] the first confirmation shows up. I then switch immediately back to the "test mode" page and there is NO notification of any kind (to indicate the first confirmation has come in). I then scroll down to re-document the information on the history page, wait for some sort of notification (which never comes), and then after a good mite I drop the betting credit amount down to "1" and play a hand, which I win, and the immediately scroll down to show the new "won" hand registering at "0.0001 BTC" with "551" (test) credits. Having at this point confirmed what I suspected happened when I made the 0.03 BTC deposit (which is the subject of this thread) I THEN went ahead and hit "reload" for the page, and that is when the pop-up message finally came up, and the credits were adjusted to "real BTC" credits. During the 0.03 BTC incident in question I never got to the point of reloading the page, but that still doesn't matter because as you can see, during the previous "test mode" page (when the first confirmation came in) the "1" credit bet was calculated as 0.0001 BTC, and so the likelihood was that when I bet the first credits after the deposit hit on December 28th, 2019 those credits were calculated as the full 0.03 BTC deposit amount (Oh, how convenient) which wiped me out without me even knowing that I was playing for real credits - just like you see here before I reloaded the page. You COULD argue that once I reloaded the page the FULL 0.01 BTC was used as the starting points for my "real credits" (without accounting for the one bet I made (for "1"0 credit), but keep in mind that I only bet the "1" credit, and not "10" - by which the casino could use the argument of "plausible deniability" because I bet the equivalent of the full amount. The ultimate point is that there is a SERIOUS glitch in the system, and one which ended up making it LOOK like I had bet the equivalent of my entire 0.03 BTC deposit n December 28th, 2019. But we can now see that something is "fishy" - regardless of whether it was intended this way, or not.

So now I have documented the situation, and I invite any feedback. Hopefully, you can all see now why I have been pushing this. I know something was just not right.

Thanks.
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January 09, 2020, 05:34:09 PM
 #32

For me, I'm afraid this video doesn't prove anything. Before you refresh the page, you are still playing with test credits, you make a bet with test credits, you win test credits, the big banner about using test credits is visible, and your balance reads 0.00 BTC. After you refresh the page, you get a pop up informing you of your deposit, the banner about test credits disappears, and your balance changes to 0.01 BTC. I still agree there should be a requirement for the user to click on something to confirm the switch from test credits to real BTC, but the process and displays are obvious enough to not be an intentional scam in my view. You have admitted that you saw the pop up for your 0.03 BTC even though it was "glitchy" (whatever you mean by that), so I'm afraid this looks more just like a mistaken bet on your part than any intentional scam by this website.

Anyway, I don't actually have any skin in the game here, and had never heard of this site prior to this topic, so I'll stop defending them here. Obviously you are free to pursue any legal action you want, but I can't support any scam accusation against them based on what I've seen here.


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January 09, 2020, 05:59:54 PM
 #33

Let me just makes some corrections, now that I have actually gone back in and gone through the process properly, to prove to MYSELF what I believe to have occurred. A few of the the claims I made in the past were based on faulty recollection of what happened (since I wasn't expecting this to happen, and did NOT log back in to the account out of (justified) fear that the same thing would happen again). Remember, I just RISKED my additional 0.01 BTC that I deposited tonight, but did so under the logic that I had won 0.01 BTC, and so if I lost it I would properly be down the full 0.03 (+ 0.03 on the other site) BTC, but it was worth it to be able to gather this documentation (both to rpove to MYSELF what happened, AND to at least have something to show all of the people commenting here who have been questioning my general claim).

Having the current info I will now correct the following previous details :

1 ) I THOUGHT that I had seen some sort of pop-up message when I made the original 0.03 BTC deposit, but having this new data I have to admit that I did not make that claim with certainty. With this new data I believe that my original gut instinct was correct that I did NOT see the pop-up message. Judging from my past history of betting, and my standard betting strategy (of course, this is "my word") I would NEVER bet the entire amount of my deposit in one hand. I just never do that. The fact that that's what happened was the FIRST sign that something wasn't right. This new data SHOWS how that "not right" assumption was correct.

2 ) My core point is that in the incident which is the subject of this thread (the 0.03 BTC deposit)  DID NOT actually refresh the page. I believe what happened was that (just like in the above video - if you take out me actually refreshing the page - this time KNOWING that there was an issue) I simply emailed customer support immediately upon seeing the first confirmation (actually, the "fourth" confirmation showed instead of "first" - because the deposit seemed to have gone through fast), and I guess I continued playing ASSUMING I was playing test credits. As a player it is really NOT my responsibility to have to refresh the page without any notification. But more importantly, the fact that the "1" test credit bet is showing as 0.0001 BTC (which is different from what the test credits showed as (although the page never changed) is, to me, a sign that there is something "not right". And it's interesting how that "not right" just happens to conveniently provide the "plausible deniability" which enables the house to put the blame on the player. How ironic that if I had simply continued my "10" credit "test" bet I would have wiped out my entire deposit in one hand. Why doesn't the house at least set up the credit amounts to be LESS likely to be confused like that - whether in "test" mode OR "real" mode. I know this may all sound redundant, but I lost 0.03 BTC as a result of this "glitch", and no one (in the admin of the casino itself) is even SERIOUSLY CONSIDERING my complaint, which as you can see from the video has at least SOME sort of validity.

This is my ultimate point. Like I have said, I have played at this casino in the past and not had a problem. This time I had a problem, and have even risked additional funds to provide some kind of REASONABLE documentation of the problem, but no one will likely even take me seriously. This is what bothers me. Trust me, I have better things to do with my time than waste it on all of this posting. But if I just let this go then OTHER people will have this issue, and I will have lost 0.03 BTC due to a glitch which is out of my control. I think my complaint AT LEAST deserves to be taken seriously.
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January 09, 2020, 07:32:45 PM
 #34

Firstly, I just want to re-iterate, that I think the site design is terrible.

2 ) My core point is that in the incident which is the subject of this thread (the 0.03 BTC deposit)  DID NOT actually refresh the page. I believe what happened was that (just like in the above video - if you take out me actually refreshing the page - this time KNOWING that there was an issue) I simply emailed customer support immediately upon seeing the first confirmation (actually, the "fourth" confirmation showed instead of "first" - because the deposit seemed to have gone through fast), and I guess I continued playing ASSUMING I was playing test credits. As a player it is really NOT my responsibility to have to refresh the page without any notification. But more importantly, the fact that the "1" test credit bet is showing as 0.0001 BTC (which is different from what the test credits showed as (although the page never changed) is, to me, a sign that there is something "not right".

Having said that, I'm a bit confused as to why you think that the "1 credit/0.0001 BTC" bet after you transaction was confirmed proves anything? Huh



As far as I can tell, 1 credit == 0.0001 "btc" when playing test credits AND "real" BTC. You were playing 10 credits == 0.001... so 1 credit == 0.0001... I'm struggling to understand why you think that the 1 credit/0.0001 bet that you made, after your deposit has confirmed but you haven't refreshed, means that you are now playing real BTC? Huh

As far as I can see, after you did refresh the page, your balance shows correctly as 0.01 BTC. If you were playing "real" BTC, it should have been showing as 0.0101 (to account for the "win")... but it doesn't, it shows 0.01... then you play the next hand and win and you see the 0.0101 BTC balance.


I would also point out that before you recorded the video, there appears to be a bunch of 0.01, 0.02 and 0.03 (test credit) bets that were made... that would be 100, 200 and 300 credits. So you assertion that you only played 10,20,40 credits during your test appears to be incorrect.



You seem to be getting your credits/btc mixed up... Huh

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January 09, 2020, 07:55:46 PM
Merited by HCP (10)
 #35

I have't watched the video yet (can't right now), but if the page says you're betting test credits and it's actually wagering your deposit then that's definitely an issue.  For your own sake, I would cool it with the 'they intentionally stole from me' line since it's probably just a bug - If you can prove the bug exists then refunding your .03 + a bug bounty seems reasonable. But the more you piss them off the less likely they'll admit they were wrong and make things right.
and which is on the "third" confirmation as of writing this sentence. I screenshot the entire deposit process, and the 0.01 BTC send it showing clearly in my Coinbase account.

There's a decent chance your coinbase account will get shut down in the near future.  Never send or receive any transactions gambling related to coinbase.  Use a wallet like electrum instead.  Coinbase => Electrum => Gamble
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January 10, 2020, 01:33:12 AM
 #36

I have't watched the video yet (can't right now), but if the page says you're betting test credits and it's actually wagering your deposit then that's definitely an issue.  For your own sake, I would cool it with the 'they intentionally stole from me' line since it's probably just a bug - If you can prove the bug exists then refunding your .03 + a bug bounty seems reasonable. But the more you piss them off the less likely they'll admit they were wrong and make things right.
and which is on the "third" confirmation as of writing this sentence. I screenshot the entire deposit process, and the 0.01 BTC send it showing clearly in my Coinbase account.

There's a decent chance your coinbase account will get shut down in the near future.  Never send or receive any transactions gambling related to coinbase.  Use a wallet like electrum instead.  Coinbase => Electrum => Gamble

Twitchy, I agree with you completely. The issue is that when I originally approached them, via email, in a POLITE and TIMELY manner their response was essentially a non-response. It was only after they responded with "The deposit showed up and you made one bet for 0.03 BTC (the full amount of the deposit) - without allowing me to explain or follow up - that's when i became angry and started making accusations. My original post (separate from this one did NOT include all of the angry accusation talk that you accurately refer to. The ultimately point is that that never had any intention of addressing the issue properly (nor do they ever into the future). They simply take the deposit, don't address the "bug", and accuse me of simply "betting my entire deposit on one hand". There's no room for debate, and the correspondence is one-sided. I have a record all EVERY email in the chain of emails with them on the issue. Each one is from a different person, and some are sent well after the previous people responded in their one-sided manner.

Now, last night I was able to successfully withdraw .0107 BTC (wanting to just get the 0.01 BTC out (which I deposited simply to test the system and show what I believe the problem was - and which I believe was successful at doing that) in case they might decide to freeze those funds for whatever reason. They have been accused of doing that by other people in various comments. To their credit I will say that the 0.0107 BTC was indeed sent to the account i sent the 0.01 BTC from, so I am sticking to the hard facts, and being fair to both sides. I never wanted anything like this to happen. But I agree with you that - intentional or not - it was a "glitch" in the system by which I was lead to believe I was betting test credits, but in reality I was betting real credits, in accordance with how I explained what happened in my recent comment above.

As for Coinbase, I was not aware of the gambling site issue, so thanks for that. I have deposited and withdrawn several times to this casino site via Coinbase in the past (without issue), but will heed your advice. I also DO NOT intend to gamble at any more online casinos after this experience. I was simply looking to play some honest blackjack (as I had in the past). I definitely wasn't looking to lose 0.03 BTC (plus another 0.03 BTC "chaser")  with (seemingly) no ability to get proper redress of my grievance. I think that any reasonable person who watches my video documentation can at least see the basic validity of my claim - in other words, that there is some sort of a "glitch" on the site (related to deposits) which I have been able to REPLICATE, and on video.

Also, it is NOT my fault that the BitcoinVideoCasino is not willing to address my issue properly. I approached them politely and timely, and their response was not adequate based on the nature of my complaint. The company itself cannot be relied on to respond appropriately. Based on their one-sided response, unless they decide to reconsider the situation, the ONLY option available to me at this point will be to share the video documentation with relevant legal / regulatory organizations, and online via social media.

If BitcoinVideoCasino admin wants to change their stance on this, in light of the video evidence, then refunding the original 0.03 BTC would be (I believe) the proper thing to do. Otherwise, I will continue to raise awareness of this issue, with the new video documentation as (I believe) convincing evidence of a valid "glitch" which potential players on this site should be made aware of.

This is what I have to say at this point.
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January 10, 2020, 10:28:20 AM
Last edit: January 10, 2020, 10:38:40 AM by HCP
 #37

Except in your video... As far as I can see, you still bet test credits after the deposit was made (and before refreshing).

I can see that you set the bet to 1 credit (550 credits), played a hand (549 credits) and then the test credit balance was affected (increased by 2 credits to 551 credits for the win), BUT your ACTUAL BTC balance was not affected (showing as 0 BTC with "you are playing Test credits" banner displayed).

Then, you refreshed and the full, unchanged 0.01 BTC balance (100 credits) was displayed (even though you had wagered AFTER the deposit was confirmed but before refreshing the page).

So, I don't see anything in your video that shows "actual" BTC being wagered until AFTER you refresh and the deposit popup is shown and the "Playing Test Credits" banner was no longer visible.

Or, to put it another way... I don't see any point in the video where the "you are playing Test credits" banner is visible and you are actually wagering real BTC.

Unless I'm missing something? Huh

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January 10, 2020, 02:27:05 PM
 #38

~

Personally I don't think the video shows what you think it does bud. Also a word of advice, take it as you may but I would not recommend writing war and peace whilst trying to explain something. Don't get me wrong you have an amazing grasp of the English language, but shitting out a thesaurus on every post/message to the casino wont help you out - people get bored easily.

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January 10, 2020, 02:42:09 PM
 #39

Okay everybody. Here's what I want to do at this point. I would like to request that admin delete this entire thread, and my previous one, OR direct me on how to do that MYSELF, as well as explain to me how to delete my entire account here on BitcoinTalk.

I don't want to interact with the people here any further. It's becoming clear that this is not my type of scene. I will also not be betting in any more online casinos. It's just too risky.

Who cares about protecting future players from the BitcoinVideoCasino (possible) scam.

Don't worry everyone. Once the civil war kicks off all of this stuff will be a NUTHIN'burger.

Please advise me on how to delete my entire history on BitcoinTalk forum. This is not my scene.

Oh, and please don't send me any more of your stupid little messages. I couldn't care less about them.

Peace
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January 10, 2020, 03:26:20 PM
 #40

You can't delete entire threads just because you want to. You also can't delete your account.

The best you can do is lock the thread - link at the bottom left - and then just abandon your account. The thread will get buried soon enough.

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