onehash.com scam report - impossible return/bet loss

[simon1828]

What happened:

I placed a very small bet (around £3.50) so don't really care about the amount here or if I even get the bet refunded but I would like Onehash to clarify why my bet resulted in a loss and who recieved the winnings in the following instance.

Onehash works as a mutual betting platform where you bet against other users and Onehash take a cut of the winnings for providing the platform, today I placed the first bet on an e-sports game (https://www.onehash.com/event/e_sport/csgo/2020_iem_season_xiv_katowice/310991/) and when the match started I was the only bet on this game which meant that my possible returns was 1.00 (no profit) as seen in the screenshots below or if I was to loose then no party will get my winnings and I guess they go to Onehash?

Under these circumstances where only 1 user has bet other mutual betting markets would cancel the event, however Onehash kept the event open and resulted it in a loss so I assume they got all the winnings without having any risk.

As stated earlier I would like clarification from Onehash on what should happen on instances where only 1 person has bet? What is the reasoning for not cancelling the bet? If I was to place a larger bet of around £100 on a sporting event and no one else backed the other team would Onehash just keep the loosing bet?

Scammers Profile Link:

https://bitcointalk.org/index.php?action=profile;u=449925

Reference Link:

https://www.onehash.com/

Payment Method: Bitcoin

PM/Chat Logs:

Simon  <*******> wrote:
Hi,
I placed a bet on the following game https://www.onehash.com/event/e_sport/csgo/2020_iem_season_xiv_katowice/310991/ but I was the only person to place a bet. This means I have no profit, what will happen if I loose the bet will this be refunded?
(Bet ID: 3980643)
Thanks,
Simon

OneHash support <contact@onehash.com>
11:57 AM (8 hours ago)
to me
Dear Customer,
The event will be cancelled and you will receive the refund from the bet.
If you have any questions please, do not hesitate to contact us any time.
Kind regards,
OneHash support.

Simon  <*******@googlemail.com>
2:37 PM (5 hours ago)
to eric, OneHash
Hi,
This bet has just settled in a loss and I have lost the money. Please can you get somebody to look at this and refund the bet?
Thanks,
Simon

OneHash support <contact@onehash.com>
2:51 PM (5 hours ago)
to me
Dear Customer,
Now I understood what do you mean. If you bet on the team that lost, you lost the bet.
If you have any questions please, do not hesitate to contact us any time.
Kind regards,
OneHash support.

Simon  <*******@googlemail.com>
3:35 PM (4 hours ago)
to Eric, OneHash
But nobody bet on the other team I was the only bet on this game. As you are a mutual betting platform and not a direct bookmaker surely I must have someone to bet against, who has won my bet if I was the only person to place one?
Eric please can you confirm, I normally am first to bet on games but will avoid doing so in the future if I run the risk of either loosing or getting only my bet back when no one else places a bet.

(Sent screenshots I have provided here)

OneHash support <contact@onehash.com>
5:30 PM (2 hours ago)
 to me
Dear Customer,
According to the screenshots there were 1 Loser and 2 Winners. Please double check it.

(The 1 - 2 they refer to here is the final score and not the amount of bets, not sure what the support agent means here)

Additional Notes:

Print screens of bets, results and conversation
https://imgur.com/a/3i2i83T

[1714986921]

1714986921

[1714986921]

1714986921

[OneHash]

What happened:

I placed a very small bet (around £3.50) so don't really care about the amount here or if I even get the bet refunded but I would like Onehash to clarify why my bet resulted in a loss and who recieved the winnings in the following instance.

Onehash works as a mutual betting platform where you bet against other users and Onehash take a cut of the winnings for providing the platform, today I placed the first bet on an e-sports game (https://www.onehash.com/event/e_sport/csgo/2020_iem_season_xiv_katowice/310991/) and when the match started I was the only bet on this game which meant that my possible returns was 1.00 (no profit) as seen in the screenshots below or if I was to loose then no party will get my winnings and I guess they go to Onehash?

Under these circumstances where only 1 user has bet other mutual betting markets would cancel the event, however Onehash kept the event open and resulted it in a loss so I assume they got all the winnings without having any risk.

As stated earlier I would like clarification from Onehash on what should happen on instances where only 1 person has bet? What is the reasoning for not cancelling the bet? If I was to place a larger bet of around £100 on a sporting event and no one else backed the other team would Onehash just keep the loosing bet?

Scammers Profile Link:

https://bitcointalk.org/index.php?action=profile;u=449925

Reference Link:

https://www.onehash.com/

Payment Method: Bitcoin

PM/Chat Logs:

Simon  <*******> wrote:
Hi,
I placed a bet on the following game https://www.onehash.com/event/e_sport/csgo/2020_iem_season_xiv_katowice/310991/ but I was the only person to place a bet. This means I have no profit, what will happen if I loose the bet will this be refunded?
(Bet ID: 3980643)
Thanks,
Simon

OneHash support <contact@onehash.com>
11:57 AM (8 hours ago)
to me
Dear Customer,
The event will be cancelled and you will receive the refund from the bet.
If you have any questions please, do not hesitate to contact us any time.
Kind regards,
OneHash support.

Simon  <*******@googlemail.com>
2:37 PM (5 hours ago)
to eric, OneHash
Hi,
This bet has just settled in a loss and I have lost the money. Please can you get somebody to look at this and refund the bet?
Thanks,
Simon

OneHash support <contact@onehash.com>
2:51 PM (5 hours ago)
to me
Dear Customer,
Now I understood what do you mean. If you bet on the team that lost, you lost the bet.
If you have any questions please, do not hesitate to contact us any time.
Kind regards,
OneHash support.

Simon  <*******@googlemail.com>
3:35 PM (4 hours ago)
to Eric, OneHash
But nobody bet on the other team I was the only bet on this game. As you are a mutual betting platform and not a direct bookmaker surely I must have someone to bet against, who has won my bet if I was the only person to place one?
Eric please can you confirm, I normally am first to bet on games but will avoid doing so in the future if I run the risk of either loosing or getting only my bet back when no one else places a bet.

(Sent screenshots I have provided here)

OneHash support <contact@onehash.com>
5:30 PM (2 hours ago)
 to me
Dear Customer,
According to the screenshots there were 1 Loser and 2 Winners. Please double check it.

(The 1 - 2 they refer to here is the final score and not the amount of bets, not sure what the support agent means here)

Additional Notes:

Print screens of bets, results and conversation
https://imgur.com/a/3i2i83T

Dear Simon,

We've already contacted you by email and clarified your problem.

Sorry for the incovenience. This was a small technical bug on our site that we have taken care of so that won't happen in the future.

Your case - when no counterparty joins the bet - is very rare in our mutual betting site. Nevertheless, this particular situation happened mainly due to esports' variable nature. Explaining the things:
At:
• 10:27 AM UTC event appeared on OneHash
• 10:28 AM UTC - You placed a bet
• 10:30 AM UTC - Event started and betting was closed

So no one besides you managed to place a bet on this particular event. Probably for most of user it wasn't enough time to even spot it.

We’re once again really sorry for the whole thing. Hope you understand.

Please ruch us here, by mail or by other social media services in case of any issues.

All the best,

OneHash Team

[simon1828]

Thanks Eric, I can confirm this has been resolved now much appreciated!