Warning For Bitcasino.io

[Cybermaus38casino]

Dear BTCtalk.

I played yesterday on Bitcasino.io.

First i loss , pay in , loss payin , loss payin.
Than i get a win i pay out 2 Times without problems.

Than i play again i pay in , play and in middle of the game, Comes "you dont have funds" but i haved 1000€ on it.


Than i wrote Livechat , first agent fix it and i can play more , than it comes again no funds.
I write Again Livechat , they say nothing i can do u need to write security@bitcasino.io.

Ok i do , i get first now an answer 12 hours later.And than they want KYC.

I asked before i play in livechat , that i want to play anonym.They say yes No problem , After i take maybe a big win they want KYC.But not often they ask they say.

And than FIRST day they ask me for this shit.

Here The mail from Casino:
 
We hope you have enjoyed playing your favourite games at Bitcasino.io recently.
 
To keep providing you with a fun, fast & fair gaming experience, we kindly ask you to undertake a Know Your Customer (KYC) procedure.
 
It will help us reinforce customer security on our site and speed up your deposits and withdrawal requests.
 
To complete this process, could you please send us the following documents:
 
1. A scanned or photographed copy of your national ID, passport or driver’s license displaying all four corners of it. If you are sending your ID card or driver’s license, please provide copies of each side of the document.
 
2. A document that verifies your address such as a utility bill, bank statement or tax bill. It should be no older than 90 days from the date of issue and display all four corners.
 
Should you have any questions regarding this process, please do not hesitate to contact us by just replying to this email.
 
Kind Regards,
Bitcasino Player Safety and  Assurance Team



------------------

I understand that they can force a KYC , but on one day , if i PAYIN they dont ask anything , i can gamble 1.000.000 they dont ask.
But if u want to cashout or some they think ahhh lets Scam this dude , because he want to play anonym , and than they ask forshit KYC.

Not cool and only Boring. this money is nothing for me i give a shit on it , but new players need go to other casino not this shit.

In livechat they Write "xD" ":-D" or something like that child actions. think only kiddys there.
I read here that some Guys have the Same problem in this casino.
Live

---

@Casino , if you payout my balance and DELETE my account i will Edit this post , if not , not!

My problem is we can payin much as fuck , no KYC no verify , NOTHING but if we want to payout they make this shit actions only.
The Livechat tell me before "INSTANT CASHOUT IF WIN" i asked before and than this.



First day play , never play , than i go better to other casino with isntant cashout

// Edit I hope its the Right Section , im new here.

[d.kevin29]

Did you check out their Terms and Conditions before playing?

The T&C says the following:

3.11. We have the right to carry out “KYC” (Know Your Customer) verification procedures and access to your Member Account may be blocked or closed if we determine that you have supplied false or misleading information.

There is also the Help Centre. On the help page about maximum withdrawals, the following is stated:

We reserve the right to set a maximum payout of mɃ 50,000 per player per day. According to our Terms and Conditions, we reserve the right to carry out an additional KYC verification process when the withdrawal exceeds mɃ 1,000.

I'm sorry but this is in their ToS and you have accepted it before playing.. now you have to comply.

However, just like I mentioned one day ago in the Freewallet scam accusation thread, I believe it's unfair to have no KYC requirement upon registration and deposit but to have mandatory KYC when an user wants to withdraw their funds.

[Cybermaus38casino]

You dont understand the situation.

I asked in LIVECHAT before i play , if i can play here anonym , its bitcoin , sure i want to play anonym.
They say Yes no problem!
Maybe after a big win they ask for KYC but not really often.

And me happends it on FIRST day ?


If i dont do this win , im sure i can play more 1000 Bitcoins loss loss loss loss , that they see positive.

But if take a win they make this shit only , im not alone with this problem, this other threads here.


I know that they can force this KYC , but why after 1 day and some rounds played ?
Right because i did a win!
And they know i want to play anonym.
Than they think okay , elts sent him KYC , he dont do it and he get his balance not payout and we have more coin
Yippieee.

Its only in my eyes High professional Scamming.


If your play there , no problem do it. but wait for your big win , than they want KYC. if u do it they say " ohh shows you like have more accounts on our casino"
and than u get ignored.
ONLY SCAMMING hear what i say.

This money is wayne give a shit on it i play now fortunejack , payin 5k and payout 6k without problems.
Its only a attention from me.

And i dont withdraw more than 1000 there on one day maybe 600. =)
Scam Scam and Again Scam.

You can play loss loss loss loss
make small win u can apyout ( for good feeling)
Than loss loss loss loss loss loss loss
Than good win => KYC.

Like everytime. i Think

---------------------
If i ask can i payout isntant , can i play anonym , and they say yes , and after this small win they ask KYC. its ok but only Scam method.
This rules Are only good for casino , not one rule thats good for customers.


Edit
Want only to warn Users before they this happends than me and other guys.
Im out now , maybe i take tommorrow a look back here.

[d.kevin29]

The problem begins when you withdraw, not when you win. You said:

You can play loss loss loss loss
make small win u can apyout ( for good feeling)
Than loss loss loss loss loss loss loss
Than good win => KYC.

Exactly. You won a larger amount, and that triggered 3.11 out of the T&C when the withdrawal request was submitted by you.
I understand your situation perfectly. Do you have screenshots or a chat log of the Support team telling you there's no KYC required to withdraw?

Nowhere does it say you can't play anonymously. You can, but you cannot withdraw without verification. Also, agreeing with the Terms when you registered is like signing a contract. You've agreed to be verified if they think it's needed or if you exceed the withdrawal amount of mɃ 1,000.

[d.kevin29]

The best is i withdraw already 2000€ without this KYC shit , than payin again loss loss loss , than win it back the loss and want payout. Than instant KYC.

So you did withdraw 2000 EUR without providing KYC. Well, then consider yourself lucky enough not having been requested KYC until that 2k EUR withdrawal. Your account was probably flagged. I'm sorry dude, but as I said, you've AGREED to their Terms. Next time, read what you're agreeing to.

If we signed a contract and then I verbally told you that you can do a breach of contract and you do it, that is called........ a breach of contract. You cannot say no to something you've agreed with...

One of my friend play now 3 4 weeks there. And get NEVER a KYC at a withdraw.NEVER.

They will most likely be requested KYC too if the amounts are high enough. Again, same thing: they have agreed with the Terms upon registration.

See it like you want but this is exactly true.

I don't see it like I want. I see it the way it is. I will ask again: do you have proof they've told you that you can withdraw with no KYC?

[d.kevin29]

Screen that i withdraw already without KYC https://ibb.co/rdL6m6Q

You don't get it. Your withdrawals DID NOT EXCEED mɃ 1,000. You have two withdrawals:
1. mɃ 200
2. mɃ 200
Read this once again:

There is also the Help Centre. On the help page about maximum withdrawals, the following is stated:

We reserve the right to set a maximum payout of mɃ 50,000 per player per day. According to our Terms and Conditions, we reserve the right to carry out an additional KYC verification process when the withdrawal exceeds mɃ 1,000.

Screen No identification required , only than can ask ( but that i know , and why on first day , and only after a win not after loss) https://ibb.co/MM273B0

They have prevented you. "However, we have the right to carry out a KYC-Verification according to our terms and conditions.".. I guess you aren't a very good English speaker. Let me translate their message in simpler words:

If you want to play, no KYC. If they ever want to, you must do it.

[Cybermaus38casino]

I added some screens on top in post.

No its not like you play much and get KYC , NO.
My friend really play 10k minimum in WEEK , and i play 3k and get KYC.

He get never KYC and he start withdraws like 8000€ and this.

Its true you are right with what you say this term and conditions, right.
But how they do this is WRONG , and only maked for Scam.


Yes its not with luck and unlucky , if they want at withdraw KYC , they need to do it BEFORE i cashout 2 times.
Because its only there to make you good feeling , and in casino mostly you loose its normal , and exactly this , they hope.


I know its right wit T&C , but its only there this rules to scam guys.

So sorry , im out now from writing , im bored and play now some coins on fortune not on bitcasino scam site.


Edit

Sorry but you dont understand it.
ITS RIGHT WITH THE CONDITIONS ; BUT THIS CONDITIONS ARE ONLY THERE TO START MAYBE A SCAM IF THE PLAYER MAKE A WIN.


No i do nothing if they dont let me play without KYC , shit on it and go away with this scammers.
I only want to say it because much guys after me get this shit also im sure.

[d.kevin29]

Dude, you've sent screenshots proving that you are wrong and I was right.

They warned you that you MAY BE REQUESTED KYC IF THEY DECIDE TO.
It's not their problem that you ignored their message..

[Cybermaus38casino]

YES I KNOW !!

But u cant think deeper in this , because u see only this rules.

Friends of me play much and get never a KYC , Why ? Because they more lost as they win.
Think a littlebit deeper bro.

You think only about rules and conditions , yes you are right with it , but this way they do it , is NOT correct.

Guys that more lost as they win = NO KYC
Guys who make a win only without lost = KYC


I say again i know this and you are right , but the way they do it is not correct.

Lets finish this Discussion , because i know what you mean and you know what i mean.
This thread is no hate or some to bitcasino , its only a Warning for some other Peoples.

I know my way to get my cashback from bitcasino its no problem , but without KYC ;-)

This rules are only there , to make in a situation like this "scam".

it happened not only me , and much other stories u can read here.
Gameslot error.
Mbtc lost from account without high bet
and and and .... think deeper.

[d.kevin29]

But u cant think deeper in this , because u see only this rules.

This is going to be my last reply on this thread. It makes no sense to me to continue this debate.

Rules are rules. If you accepted them, you have to follow them. You have accepted them but do not want to follow them, so now you have two choices:
1. Keep your money in their accounts
2. Provide identification documents and get your money back.

There's no way around, except if they finally decide to send you your funds without identification in the end. Next time before using a website, read what the rules say. Can't change the rules during the game, man.. If I show you a piece of paper on which "Upon signing this contract, you, Cybermaus38casino have to give d.kevin29 all your Bitcoins" is written and you blindly sign it without reading the paper, you can't call it abuse. YOU HAVE AGREED.

Lets finish this Discussion , because i know what you mean and you know what i mean.
This thread is no hate or some to bitcasino , its only a Warning for some other Peoples.

It becomes hate when you call it a scam, although it's you not wanting to follow the terms.

I know my way to get my cashback from bitcasino its no problem , but without KYC ;-)

Best of luck. And please stop burstposting in every BitCasino.io thread you find.

[Cybermaus38casino]

yes please go better away from this thread , because u tell only bullshit with your rules.

I sayed 100 times that the rules are ok, but only there to scam in a good situation.

Bye

And no i dont stop to push old threads because i only say my story and its allowed , why ? its for warning men , im sure you are a guy from Bitcasino HAHA.
if bitcasino get shit reputation on a forum like this is shit  , there where mostly all Bitcoin mates are right ?

[d.kevin29]

yes please go better away from this thread , because u tell only bullshit with your rules.

I sayed 100 times that the rules are ok, but only there to scam in a good situation.

Bye

And no i dont stop to push old threads because i only say my story and its allowed , why ? its for warning men , im sure you are a guy from Bitcasino HAHA.
if bitcasino get shit reputation on a forum like this is shit  , there where mostly all Bitcoin mates are right ?

Dude, stop pushing the limits of this conversation. I'm in no way affiliated to BitCasino, I just helped answer your questions.
You've proved yourself wrong through the screenshots and posts.. you can also lock the topic if you wish

[Cybermaus38casino]

For sure i lock the topic HAHA. NOT

I hope some guys see it and safe there coins better to play it there.

AAAAAAAAAND again

If they want KYC yes okay no problem its right , it stay in the Rules.
But if they lock first with some working payouts that worked fine , and you play than more , and THAN u get a small win which make losses good. They make this KYC.

Its correct yes , but not this way

If they do it , do this KYC instant without before worked withdraw.
and not make first good felling that u play more and more loss and loss , but if than a win haha yes KYC

Its all planned by this guys.
The rules are there to make they Scam not like scam. They make it Professional only with a good plan.

And yeah dont Posthunt here again , my counter can be set to 0 no problem , im ONLY here to warn other users.

[game-protect]

That is correct!

You can lose USD 1 million and they will not ask for anything!

But if you win, then your identity suddenly becomes important!

Putting "bitcasino scam" into google could have avoided the hassle.

[Cybermaus38casino]

That is correct!

You can lose USD 1 million and they will not ask for anything!

But if you win, then your identity suddenly becomes important!

Putting "bitcasino scam" into google could have avoided the hassle.

100% True

[d.kevin29]

That is correct!

You can lose USD 1 million and they will not ask for anything!

But if you win, then your identity suddenly becomes important!

Putting "bitcasino scam" into google could have avoided the hassle.

You, again? The December ban and all the money you scammed people for wasn't enough, was it? Posting replies on threads of people losing money, ah, I see... The scam just keeps going on and on.   46 negative trust feedbacks apparently aren't enough either.

You can lose USD 1 million and then lose another USD 1 million thanks to you!  
Putting "game-protect scam" into google could avoid a hassle.

EDIT: Oh! Now I see why we should write "bitcasino scam" on Google.

Because it leads to this:


Cybermaus38casino, just avoid game-protect's scam.

[Cybermaus38casino]

That is correct!

You can lose USD 1 million and they will not ask for anything!

But if you win, then your identity suddenly becomes important!

Putting "bitcasino scam" into google could have avoided the hassle.

You, again? The December ban and all the money you scammed people for wasn't enough, was it? Posting replies on threads of people losing money, ah, I see... The scam just keeps going on and on.   46 negative trust feedbacks apparently aren't enough either.

You can lose USD 1 million and then lose another USD 1 million thanks to you!  
Putting "game-protect scam" into google could avoid a hassle.

EDIT: Oh! Now I see why we should write "bitcasino scam" on Google.

Because it leads to this:
https://i.imgur.com/ARXJkxG.png

Cybermaus38casino, just avoid game-protect's scam.

Oh god men hunt your post other thread

Edit
I lock now because this posting shit.