Nano Ledger S Battery Question?

[HCP]

As per the release notes, the "random reset" bug is fixed in the 1.6.0 update... it was an issue with 1.5.5 in some specific configurations:

- Fixed a USB bug that reset the device in a few specific configurations.

...which is why it only happened to a subset of users. Unfortunately, I don't see any notes anywhere on what the "specific configurations" are that trigger the reset.

It doesn't damage the device as far as I'm aware, you can simply restore using the recovery phrase. Which would be annoying, but only really an issue if you don't have your recovery phrase handy and need access to your funds in a hurry etc.

[o_e_l_e_o]

Well i also dont want to put it out in the open in case.  Where im located theft happens.  And i dont want it out in the open.

Mine are not out in the open either, but they are all secured in locations without any kind of strict temperature or humidity control, so are exposed to whatever the ambient conditions in the room are. Actually, one is stored in an airtight container, so that would protect it from humidity fluctuations, but my point still stands. Having said that, it sounds like you live in a very humid environment, so my results will not necessarily be applicable to you.

But i think the humidity could be a cause... but again its already inside a fanny pack.

If it isn't airtight, then humidity could still be a factor.

would you say best to buy another ledger device and when i get back to the US, send a test btc deposit from this ledger s to the new ledger s... then reset the new ledger s by putting wrong pin 3x.

Only if you think your current seed has been compromised. If you are happy that your current seed, then simply use it to duplicate your wallets on to the second Ledger.

[jerry0]

Well i also dont want to put it out in the open in case.  Where im located theft happens.  And i dont want it out in the open.

Mine are not out in the open either, but they are all secured in locations without any kind of strict temperature or humidity control, so are exposed to whatever the ambient conditions in the room are. Actually, one is stored in an airtight container, so that would protect it from humidity fluctuations, but my point still stands. Having said that, it sounds like you live in a very humid environment, so my results will not necessarily be applicable to you.

But i think the humidity could be a cause... but again its already inside a fanny pack.

If it isn't airtight, then humidity could still be a factor.

would you say best to buy another ledger device and when i get back to the US, send a test btc deposit from this ledger s to the new ledger s... then reset the new ledger s by putting wrong pin 3x.

Only if you think your current seed has been compromised. If you are happy that your current seed, then simply use it to duplicate your wallets on to the second Ledger.

What do you mean airtight exactly if i have it in a fanny pack.  Its basically in a small compartment of my fanny pack, and i zippered the zipper etc... The thing is i have left it in that fanny pack like that for at least 1.5 years that way though.  Yea area is very humid.  Doesn't really matter you are at in my city unless you want to turn on your ac all day.  Thats why we got windows open all the time.


I don't have my seed compromised as far as im aware.  But i did not do the nano s reset like when i got it to confirm my 24 word is correct but i did wrote it down extremely carefully looking at it multiple times though.  HCP tells me well even though that is true, that isn't 100% because you never did the reset.  So you agree with him on this right?  But he did say when you are back in the US where i store my seed, install the recovery app and then enter your 24 word seed and it will tell you if seed is correct.  So that is best way to go right?  Do that first before doing a firmware update right just to make certain? 

[o_e_l_e_o]

What do you mean airtight exactly if i have it in a fanny pack.

Fabric and a zipper is not airtight, so the humidity inside the pack will be the same as the ambient humidity of the room.

But i did not do the nano s reset like when i got it to confirm my 24 word is correct but i did wrote it down extremely carefully looking at it multiple times though.  HCP tells me well even though that is true, that isn't 100% because you never did the reset.  So you agree with him on this right?

Correct. If you've never used your seed to restore your wallet, then you can't really be 100% sure that it is correct.

But he did say when you are back in the US where i store my seed, install the recovery app and then enter your 24 word seed and it will tell you if seed is correct.  So that is best way to go right?  Do that first before doing a firmware update right just to make certain?

Yeah, that's good advice. Alternatively, as I said above, if you are buying a second Ledger you can set it up with your existing seed - if the wallet/addresses match your current ones, then you'll know the seed is correct.

[The Sceptical Chymist]

jerry0, every few months you seem to wake up from a winter dream and start asking stupid questions (no offense).

Ouch, lol.

I'm actually glad OP asked this question, because it's something I've never even thought of--and I haven't read all the documentation about either Ledger device, and I probably ought to be more curious about the workings of them, but I'm not.  It's like all those cars I've driven in my life.  I never learned to fix anything past the basics of changing a tire or oil.

Interesting about the Nano X battery.  I don't have an X but have thought often of getting one.  Not that the battery issue concerns me, but it's good to know about.

[jerry0]

Hey all.  So I connected my nano ledger s to my laptop again and i had to do this because when i opened ledger live from my laptop, it did not display my accounts which are bitcoin and bitcoin cash.  I then added accounts and they now show up in my ledger live.



Right now, the display is extremely dim like last time.  It might even gotten a bit more dimmer. 



So as of now, I don't have the seed with me.  I will soon when i get back to the US.  I also am using the older firmware... i think 1.5 or 1.51 firmware?  Last time i did firmware update was in November.  I did not want to risk doing a firmware update now especially when my screen is dimmed.



Is there even a point of contacting nano ledger on this?  I had this device for around two years now.  I mean i don't want to return it to them.. then have them send me a replacement.  Do they even do that if its over a year?



The thing is if they were to send me a new one... then i send back the old one... i would be fine with that.



But the best situation now would be what?  I assume first thing i do is when I get back to the US and have access to my seed... download that app on the ledger and then type in my twenty four word see?  I have to type every single word one by one right?  Then once they confirm that is correct... then either use it as it is now dimmed or buy a new nano ledger s right?  Then when i get the new nano ledger s, write down the twenty four word seed.  Then send a tiny amount of btc to it.... then intentionally put wrong pin three times... then put in the twenty four word seed... then it restores... then send the rest of the btc from my old nano ledger so to the new one.  You agree that is best way for me to do this right?



Again... i never tested the seed on my nano ledger s.  But im like almost certain its correct because im very ocd when writing the seed.  The thing that did concern me was when i wrote the seed... there was a word that was repeated twice... but i asked this last time on the forum and ppl said that is normal right?



And you guys agree best thing to do is keep the nano ledger s in the original box right?  Thus no matter what temperature is your apartment or humidity, it gets the protection from the box?  Again, i left mine in a fanny pack zipped inside.  The thing though is i always kept it like that for at least one and a half years and there was no issue with it.  Such as my ledger never reset itself... no dimmed display etc.



You guys want me to post picture of how my display look here right?  If so, will post it soon.

[o_e_l_e_o]

Is there even a point of contacting nano ledger on this?  I had this device for around two years now.  I mean i don't want to return it to them.. then have them send me a replacement.

Nobody here can answer that. Just drop them an email and see what they say. Either they will send you a replacement or they won't. If you don't want to send yours back first (I wouldn't either), then don't do it.

Then when i get the new nano ledger s, write down the twenty four word seed.  Then send a tiny amount of btc to it.... then intentionally put wrong pin three times... then put in the twenty four word seed... then it restores... then send the rest of the btc from my old nano ledger so to the new one.  You agree that is best way for me to do this right?

This is unnecessary. It is not necessary to configure a second Ledger device as a whole new wallet and send all your coins across. You can simply duplicate your existing wallets on the second device by setting it up with your current 24 word seed phrase. If your wallets show up on the second device, then you will know your seed was correct. Only if your seed is incorrect and you can't recover it would I go through the steps of setting up a brand new set of wallets and moving all my coins.

The thing that did concern me was when i wrote the seed... there was a word that was repeated twice... but i asked this last time on the forum and ppl said that is normal right?

Yes, this is normal.

[Rath_]

The thing is if they were to send me a new one... then i send back the old one... i would be fine with that.

I have returned my Nano X twice. Each time they sent me a pre-paid DHL label for the return. I had to return the device before getting a replacement. E-mail Ledger with a detailed description of the problem. Don't forget to take some photos or record a short video so that they could see the problem.

[jerry0]

Is there even a point of contacting nano ledger on this?  I had this device for around two years now.  I mean i don't want to return it to them.. then have them send me a replacement.

Nobody here can answer that. Just drop them an email and see what they say. Either they will send you a replacement or they won't. If you don't want to send yours back first (I wouldn't either), then don't do it.

Then when i get the new nano ledger s, write down the twenty four word seed.  Then send a tiny amount of btc to it.... then intentionally put wrong pin three times... then put in the twenty four word seed... then it restores... then send the rest of the btc from my old nano ledger so to the new one.  You agree that is best way for me to do this right?

This is unnecessary. It is not necessary to configure a second Ledger device as a whole new wallet and send all your coins across. You can simply duplicate your existing wallets on the second device by setting it up with your current 24 word seed phrase. If your wallets show up on the second device, then you will know your seed was correct. Only if your seed is incorrect and you can't recover it would I go through the steps of setting up a brand new set of wallets and moving all my coins.

The thing that did concern me was when i wrote the seed... there was a word that was repeated twice... but i asked this last time on the forum and ppl said that is normal right?

Yes, this is normal.

Okay will send them an email.  But if they don't allow me to get the new one and then send the old one... what do you think about just ordering the new one as is... then send the one old one back for a new one so basically i have two nano ledger s?   


I did not even think about that.  Make sense you just type in the seed in the new device and then it would show up in the new wallet.  Now if i do this, i should then immediately put wrong pin in the old nano ledger s to wipe it right?  So if you buy a new nano ledger s... this is what you would do right?  Now... would you then return the old one back to them for a new one?  That way you have two nano ledger s?  Or you think there is still a security risk because you used the same seed on the new nano ledger s?  That is why i was thinking of setting up a brand new seed because of this if i do return it. 


Okay thanks just want to confirm a word can be written twice in a seed.  And just to confirm, what is the app i download on the nano ledger s to test my seed?   Also its safe no matter what right as long as you type in the seed on your nano ledger?  A while back i heard about this but was hesistant because typing the seed anywhere got me a bit worried.

[Rath_]

Now if i do this, i should then immediately put wrong pin in the old nano ledger s to wipe it right?

Only if you decide to return it. Contact Ledger first to see if they are going to exchange your device under warranty.

And just to confirm, what is the app i download on the nano ledger s to test my seed?   Also its safe no matter what right as long as you type in the seed on your nano ledger?  A while back i heard about this but was hesistant because typing the seed anywhere got me a bit worried.

The name of the app is 'Recovery Check'. You can follow the steps fromthis article. It's completely safe. Your seed won't be exposed to the computer.

[jerry0]

Before you returned your nano x twice... where did you send the btc to during that time?  Did you had another hardware wallet or you stored it in like electrum or an exchange?  That is what i don't want to do in the time being etc.  That is why i wouldn't want to send the nano ledger s first.

[Rath_]

Before you returned your nano x twice... where did you send the btc to during that time?  Did you had another hardware wallet or you stored it in like electrum or an exchange?  That is what i don't want to do in the time being etc.  That is why i wouldn't want to send the nano ledger s first.

I had a Trezor T with the same seed so I didn't move my funds. I have also checked my seed multiple times before. If I didn't have another hardware wallet and made sure that my seed was correct, I would have created a new wallet in Electrum and moved my funds there.

[jerry0]

Okay so had another hardware wallet to store it at.  But if you do not, what would you say is best thing to do?


Send btc in electrum or safe exchange like coinbase and then return the old reset nano ledger s and wait to receive new one


or


Just order a new nano ledger s and then type the same seed into it to restore it on new device and just keep the dimmed nano ledger in closet


or


Just order a new nano ledger s and then type the same seed into it to restore it on new device and ask ledger to replace your dimmed nano ledger for a new one so you have an extra one?  If you do this, do you recommend just using the same seed and then resetting the old one multiple times so its reset as oppose to using a brand new seed on the new one?  There is zero way someone could get access to your nano ledger wallet balance right assuming you put wrong pin three times and reset it?  I always was concerned if you return it... those techs could somehow get back into your ledger since its the same seed you use for new one.

[Rath_]

Okay so had another hardware wallet to store it at.  But if you do not, what would you say is best thing to do?

It depends if you don't want to spend money or time. If you have a spare computer or laptop laying around then you can keep it offline, install Electrum and move your coins there. If you don't want to bother with that then buy another Ledger. Why don't use 'Recovery Check' to see if your seed is correct? You wouldn't have to consider these two options.

Just order a new nano ledger s and then type the same seed into it to restore it on new device and ask ledger to replace your dimmed nano ledger for a new one so you have an extra one?

First of all, contact Ledger to see if they are going to replace your device. I am 99% sure that they will ask you to return the device first so you will have to either move your funds or buy another device.

If you do this, do you recommend just using the same seed and then resetting the old one multiple times so its reset as oppose to using a brand new seed on the new one?

You don't have to reset your old device multiple times. Once is enough. I would use the old seed if it turned out to be working.

There is zero way someone could get access to your nano ledger wallet balance right assuming you put wrong pin three times and reset it?

It is impossible to recover the seed if the device was reseted.

[o_e_l_e_o]

I probably wouldn't do any of those options. If I had to send my current Ledger Nano back, I'd simply reset it and send it back. When the new one arrives, I'd enter my seed phrase on it from one of my back ups, and restore all my wallets. I know my back ups are correct because I have practiced restoring from them several times, and I have multiple back ups, so don't have a single point of failure even after I've reset my hardware wallet. Unless you are going to need to spend your coins in the interim, there is no need to restore to Electrum or move your coins from your current seed.

If you've never practiced restoring from your back up before, then you need to check it is correct before you reset your device.

[jerry0]

Hi.  I don't have my seed right now at the moment.  That is why i say this...  If i did, i do the recovery check app now.


I do have electrum installed on my regular computer.  I had kept my btc here for a long time on this same computer until i got a nano ledger s and then sent everything to it... in case i catch something on my laptop.  Thus i dont keep anything in electrum now.


Yea i will ask ledger on this.  Yea i know most likely they will ask me to return the device first.  I think i might just buy a new one first... then return this one if they allow it and send me an other ledger s... that way i have a backup.  You think thats good idea? 


I meant putting wrong pin multiple times to reset the device.  I phrased it wrong there.


Okay if device is reset, and someone can't get access to it. that is good.

[jerry0]

Well my thoughts were say i were to send it back and reset it.  Yes i have the seed but say something happen to it... yea i know... then i dont have the device.   Well I never restored a backup ever.  I didn't even confirm my seed is correct though but again i made sure to check many times it was correct when writing it down.  But the moment you download recovery check and type in the entire seed and its correct, then thats safe right?



I thought safest way was first check if recovery check is right... then once its correct... order the new device.  Then enter seed into new one.  Then put in wrong pin three times on the old one to reset... then return it back to ledger for a brand new one.  That way i have two of them... one as a backup so to speak.  Thoughts on that?  Yea i know that sound very extreme but i dont like the idea of it taking at least a week for them to receive it and another week for me to receive it.  Does that make sense?

[Rath_]

I didn't even confirm my seed is correct though but again i made sure to check many times it was correct when writing it down.  But the moment you download recovery check and type in the entire seed and its correct, then thats safe right?

That's correct. Next time, beside making sure that you have written it down correctly, you should also use 'Recovery Check'.

Thoughts on that?

Well, if you confirm that the recovery phrase is correct then there is no need for you to order another device unless you want to have a backup device which is not a bad idea.

[jerry0]

Do you recall how long was the day turnaround to send your nano x and then receive your replacement?  First you need to email them first with the issue right?  On the site says they can take up to ten days to respond.  Then it will take two to five days each way at least right?  Probably few days for processing as well so that could be three weeks total at least?

[Rath_]

First you need to email them first with the issue right?

Yes, they have to decide if they are going to replace your device. Then they will ask you for shipping details and provide you with a pre-paid shipping label.

Do you recall how long was the day turnaround to send your nano x and then receive your replacement?

The support replied for the first time after 2 business days. The next replies were sent under half an hour. DHL delivered the package (from Poland to France) in 2 days and Ledger sent a replacement device on the next day. The whole process took a little bit over a week. Due to coronavirus, it might take some more time.