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Author Topic: NitrogenSports forcing me to rollover my deposit once?  (Read 230 times)
magneto
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February 01, 2020, 10:44:34 AM
Merited by LoyceV (4), hello_good_sir (1)
 #1

I made a 0.4BTC deposit to NitrogenSports today, because I withdrew some funds from Deribit and had my Nitrogensports deposit address saved from a previous withdrawal. I didn't realise that adding a new address would result in a 3 day cooldown period before I could actually use it to withdraw, so I went ahead and withdrew to Nitrogen.

As a 'gesture' to pay for the tx fees associated with this transaction, I opened a 0.0001 BTC blackjack bet and surrendered. (somewhat irrelevant).

I received this message from support, alongside a message that my account was suspended after I requested withdrawal:

Quote
Hello 1912815,



We regret to inform that your latest withdrawal request was not authorized and the funds have been returned to your account's balance.

After carefully reviewing your account we noticed that you have not completed sufficient action since your last deposit.

We would like to remind you that Nitrogen Sports offers a gambling service and it is expected that any deposit made is done with the intention of providing action on our site. This is standard request in the industry therefore kindly complete a one-time rollover with your funds in our site.

If you have any questions or concerns, please don't hesitate to contact us.



Thank you,

Allen R.

The closest term I could find on their site was this, regarding bonuses:

Quote
Any funds added to your account via poker free rolls, contests and free bets carry a mandatory 2X rollover unless otherwise noted. In order to request a withdrawal of any winnings from promotions or bonuses, all players are required to have a deposit history of at least 0.005 BTC and provide significant action (one-time rollover on deposit funds).

However, clearly my deposit was not the result of a bonus or anything of that sort. So this does not apply to my situation whatsoever.

They also mention that this is industry standard. However, out of all the dice sites and crypto casinos that I've played at (bitsler, yolodice, primedice, stake, bustabit), they all allow you to withdraw without any rollover requirements.

This is predatory behaviour, imo, since players are forced into playing on the site and make potentially rash decisions as soon as they deposit.

I'm happy to pay whatever tx fees associated with my withdrawal (0.00005 BTC seems standard on other sites, and I've already willingly given that up), but I'm not happy to be forced into rolling my balance over once without any particular reason. I understand that this is not supposed to be used as a wallet service, but I've played here numerous times in the past (and lost a bunch, mind you) and it just seems like they're trying to force me into playing more.

I'm waiting for their support to respond. Hopefully this does get resolved.

EDIT: My userid is 1912815

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hello_good_sir
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February 01, 2020, 11:01:10 AM
Merited by LoyceV (4)
 #2

You really shouldn't have withdrew directly to a sportsbook - they are notorious for doing this kind of stuff to their users. If I were you I would have just waited for your exchange's cooldown to end.

However, this kind of behavior from Nitro is definitely not acceptable in my opinion. What it looks like is that they are trying to bully you into cooperation more than anything else.

It makes no sense for them and other sportsbooks to be talking about and having "responsible gaming" as a part of their site when they're coercing users into playing...
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February 01, 2020, 11:10:42 AM
Merited by LoyceV (4), hello_good_sir (1)
 #3

I helped my dad set up a nitro account one time he took .0076 BTC I gave him  and turned it into 1.41 BTC in like 3 hours. But then they would not let him withdraw to a new address he had to use a previous deposit address. Well he was new to bitcoin at the time so when I asked for HIS ADDRESS he sent me HIS NITRO ADDY!!! lol So needless to say we finally got the 1.41 BTC only after they made him send all of his winnings to my wallet as he bought the coins off of me.... lol it could have a been a really bad deal had it been someone else though or even an exchange wallet!!! We were only allowed to withdrawl after like 10 days though.

If you withdrawl or deposit from Nitrogen Sports MAKE SURE THEY ARE BOTH FROM AND TO YOUR PERSONAL WALLET!!! Otherwise your gonna have a bad time lol

I am sure you will get your money they just like to hold it for a week or 2 at first!!! for "Security measures" but then they make you send it to someone elses address!!!!   Grin

some people still do not believe me. He uses a strategy 1,1,2,2,4,6,10 play till you lose and go back to your TIMES 1 bet.  I have never gotten that lucky. I have picked up 3 and 400 but I straight watched him pick up like 14k in 3 hours off 70 bucks. Then they held his money for almost 2 weeks!!! WE GOT IT THOUGH LOL!!

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February 01, 2020, 11:15:45 AM
 #4

Why do you made that big deposit if you don't intend to gamble all that.
Actually I have an experience in the past, its not nitrogen but with other website, I think I deposited like 0.1 btc then gamble only 0.01 btc and then lose, and decision to withdraw the remaining account and my balance was on hold.

Maybe the site are thinking that you might just mixing your coins with them, things like that.

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February 01, 2020, 11:16:01 AM
 #5

^  Exactly... 

Sports betting sites hate it when you use them for 'laundering' your utxo's.  I mean maybe that's what it must've looked like from their side.

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February 01, 2020, 11:21:56 AM
 #6

^  Exactly... 

Sports betting sites hate it when you use them for 'laundering' your utxo's.  I mean maybe that's what it must've looked like from their side.

I've heard of these horror stories in the past, never thought it would happen to me.

My intention was not to mix coins or anything like that. I've stated it in OP.

Anyhow, it seems like that they won't budge. I've completed my rollover now (very reluctantly) and hopefully they do free up my account.

They also did show me a clause in the terms and conditions that is well hidden under the "cashier" section. Whether or not this was reasonable is up to you to decide Undecided

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February 01, 2020, 01:32:56 PM
 #7

^  Noob mistake...  You've been in the space since 2014.  You should know better than withdrawing .4 BTC from an exchange straight to a gambling site.

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February 01, 2020, 01:38:44 PM
 #8

Anyhow, it seems like that they won't budge. I've completed my rollover now (very reluctantly) and hopefully they do free up my account.
The major requirement is to comply wit the rollover requirement, therefore you can expect that anytime soon your money will be successful withdrawn to your specific wallet, you are lucky you still got something to withdraw so I assume you don't lose your bets when complying the rollover requirement.

If I am in your side and I have to comply, I might just hedge my bet using other sportsbook so I will guarantee that I won't lose my entire balance, the least I coudl lose is maybe 10% paying up the juice.

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February 01, 2020, 04:38:09 PM
 #9

I understand what probably your intention of having a deposit on that amount on the Nitrogensport site but you did not know that it is against their rules. In the gambling industry, each gambling platform had different rules to follow and as a customer, we should read first the FAQ or either the Term of Condition. It was clearly stated, on their rules number 22.

22. Promotional Funds
Any funds added to your account via poker free rolls, contests and free bets carry a mandatory 2X rollover unless otherwise noted. In order to request a withdrawal of any winnings from promotions or bonuses, all players are required to have a deposit history of at least 0.005 BTC and provide significant action (one-time rollover on deposit funds).

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February 01, 2020, 07:00:30 PM
 #10

Yeah I also figured they think you are using them as a mixer. As you deposit to one of their addresses. But when you withdraw it goes to another address. Just bet some of the money and you should have no problem getting it back. .4 deposit and you surrendering after 1 hand of blackjack (Minimum bet) seems fishy. Seems like you are just trying to mix your coins lol.

As long as you did not steal the funds or like hack someones account I am sure you will get your money!!! Nitrogen is slow about how they do things but they have always paid me in the end!

So you just deposited and then withdrew to nitrogen as it was an easy wallet you already had saved? I have never had .4 to play with but I do know the more money you use. The more security they use. In the end I think it is to benefit you. They have never made me play through all of my deposit but I have went back and forth with them for years. They have given me cooldowns and holds before but I always received money as promised!

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February 01, 2020, 07:44:01 PM
 #11

Typical thing for you to able to withdraw on a gambling site.Of course you will need to wager that deposit before you can pull it off. Did you really expect that you can easily transfer
from exchange to a gambling site then to your personal wallet? Then you do really make a mistake.Just like what been said above that you should rather wait up for that cooldown
than to have this kind of hassle thing.

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February 01, 2020, 09:10:12 PM
 #12

Based on your description, you shouldn't need to complete any rollover of your funds, as like you said, your funds were not the result of any freebies or promo.

I think that if NitrogenSports tries to defend this, it's worth opening a scam accusation on them, since this is clearly unacceptable.

I have NEVER seen a sportsbooks or casino site of any kind force users to rollover their funds in this way, that's insane. Imagine walking into a casino and being told you need to roller your funds 2x before you can extract your winnings, that's a joke.

This is going to end badly for NitrogenSports.

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February 01, 2020, 09:13:56 PM
 #13

From what i can gather many sites doing this to :

1. prevent from mixing coins using their service
2. force users to use deposit to gamble , as they simply acting like casino. Regardless how many times they payout. More best means more profit.

I seriously dont need to remind that "not your keys , not your coins".

Very scammy behaviour if you ask me.

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February 01, 2020, 09:30:17 PM
 #14

The issue got resolved, not without hiccups.

I was certain that I turned over my funds once (as I bet an extra few times as well to ensure that is the case), but when I submitted a support ticket, their response with simply "you have not hit the rollover threshold, please keep playing on sportsbook/casino/poker".

It was after I gambled another 0.1 BTC in volume that they decided to unlock my account. I've gotten my withdrawal now.

I know that it's my fault for withdrawing straight to a site like this. But that doesn't mean that what they're doing is not scammy.

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February 01, 2020, 10:09:31 PM
 #15

They only have to secure that every transaction that it happens to their site is not anything that could find it illegal or any questionable mixing transactions just to hide something. NitrogenSports build their good reputation and freezing some withdrawal transactions is not their intent to do so if all rules have been followed by all account holders.

Anyway, it has been resolved already. It is not really a good experience but something it gives learning at your side and also with the others who would like to make use of their services.

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February 01, 2020, 10:27:15 PM
 #16

The issue got resolved, not without hiccups.

I was certain that I turned over my funds once (as I bet an extra few times as well to ensure that is the case), but when I submitted a support ticket, their response with simply "you have not hit the rollover threshold, please keep playing on sportsbook/casino/poker".

It was after I gambled another 0.1 BTC in volume that they decided to unlock my account. I've gotten my withdrawal now.

I know that it's my fault for withdrawing straight to a site like this. But that doesn't mean that what they're doing is not scammy.

You should still open a scam accusation on them about this, what they did is still unacceptable.

Particularly if it's not specified in the rules.

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ralle14
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February 01, 2020, 11:48:16 PM
 #17

Good to know that your funds was released after the rollover, they really need to update the terms so that all of their users wouldn't be confused on why their withdrawal request gets blocked.


Based on your description, you shouldn't need to complete any rollover of your funds, as like you said, your funds were not the result of any freebies or promo.

I think that if NitrogenSports tries to defend this, it's worth opening a scam accusation on them, since this is clearly unacceptable.

I have NEVER seen a sportsbooks or casino site of any kind force users to rollover their funds in this way, that's insane. Imagine walking into a casino and being told you need to roller your funds 2x before you can extract your winnings, that's a joke.

This is going to end badly for NitrogenSports.
Several bitcoin gambling sites and sportsbook have rollovers but the difference is they mention it in their t&c. Rollovers on your winnings is a different story and OP didn't win anything though.

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February 02, 2020, 12:14:57 AM
 #18

If you do not have any success with them then please create a scam thread. From reading other replies it seems they have a habit of doing the same thing to their users on a very regular basis so maybe they deserve to be put under a negative light to be scrutinised.

I made a 0.4BTC deposit to NitrogenSports today, because I withdrew some funds from Deribit and had my Nitrogensports deposit address saved from a previous withdrawal. I didn't realise that adding a new address would result in a 3 day cooldown period before I could actually use it to withdraw, so I went ahead and withdrew to Nitrogen.

~snip~

EDIT: My userid is 1912815

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February 02, 2020, 01:44:53 AM
 #19

Believe me I am sure they have atleast 1 scam accusation for this exact reason. I have personally opened one!!! I have since removed it. But they should update there terms I have had alot of issues with them but have always fixed it and or reimbursed me for waiting! (Freebets and those sorts)

I would find the scam thread for it and post your experience. Alot goes into creating a scam accusation. I do not think they ripped you off But they really could be faster in there support. Tickets take on average 10 days!

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February 02, 2020, 02:44:40 AM
 #20

While this is an unacceptable behavior, we can't do pretty much. There are no regulations for these gambling sites, and such terms are their terms.

The 3 day cooldown must have been more worth it to wait than risk your coins to forced bets. The support won't help you that much if it's their policy, but having your ticket considered would actually be lucky.

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