Problem regarding payment to Bitmain

[Codemeister]

Hello all,

I was wondering if any of you is having (or had) the following problem:

I ordered through the website of Bitmain and as stated on the website, the payment has to be done within 1 hour. I paid straight after I received the payment adress, but the payment itself did not reached enough confirmations (or whatever happened) to appear as 'paid' on the Bitmain-website.

So in short, my payment was not processed within the 1 hour after ordering. Now the order says 'expired' but I did pay.
I already emailed Bitmain regarding this issue but I was wondering if any of you guys had this before aswell?

Thanks in advance.

[n3xus]

Hello all,

I was wondering if any of you is having (or had) the following problem:

I ordered through the website of Bitmain and as stated on the website, the payment has to be done within 1 hour. I paid straight after I received the payment adress, but the payment itself did not reached enough confirmations (or whatever happened) to appear as 'paid' on the Bitmain-website.

So in short, my payment was not processed within the 1 hour after ordering. Now the order says 'expired' but I did pay.
I already emailed Bitmain regarding this issue but I was wondering if any of you guys had this before aswell?

Thanks in advance.

Bitmain posted here about this, i'd still keep an eye on it

https://bitcointalk.org/index.php?topic=417159.msg5786310#msg5786310

[Codemeister]

Thanks for replying!

[ionux]

The problem was not with Bitmain but with Blockchain.info.  Blockchain's site was offline for the better part of a day and, apparently, Bitmain uses their wallet API for handling orders.  They posted a message saying they were working through processing everyone's order now that Blockchain is back online.  Also, they were swamped with multiple emails and PMs because of that downtime and requested everyone give them a day or so to sort out these orders.  They're a legit company that I have no doubt this will be resolved promptly.