CLOUDBET STOLE MY MONEY (PROBLEM SOLVED)

[stacfvaedykz966]

CLOUDBET STOLE MY MONEY and fully ignores me from 13th March.

I made bet at Auto Roulette 21.7+21.7 mbtc.
Then they wrote - Your bet was not placed. Your balance will be updated soon.
This bet WON of course.
Then I tried another little bet about 0.2 mbtc. Again the same shit - Your bet was not placed. Your balance will be updated soon.

I moved to another roulette and what do I see? - My balance - 0.0008111.
Lorena in support said - clear your cache. I asked her to check my balance and she said 0.0008111 - so wtf did she say to clear cache???

Ok then I wrote here in forum to Cloudbet represantative. But he ignores me from 13 March.

They just stole my money. IS THIS NORMAL???

Here is the link to screenshots - https://www.sendspace.com/filegroup/EwYxCzzYbdF2SexFcZhYl7jSDjMYOVI%2F

[AB de Royse777]

You need to move this to the scam accusations section.
I tried to visit the link but it says to download image or something. Would you mind them uploading on imgur.com?

[stacfvaedykz966]

https://imgur.com/a/0zCYDtm

If they do not solve this problem I will move to the scam accusations section.

[Yabes]

First, You should ask the support to send you history of best or balance, to make clearly where your balance went.
Build thread to solve your problem on forum were pointless.

You can share your problem on thread https://bitcointalk.org/index.php?topic=333552 or you could send personal message to : Cloudbet

Please don't ego, you must could cooperative to solve that.

[stacfvaedykz966]

First, You should ask the support to send you history of best or balance, to make clearly where your balance went.
Build thread to solve your problem on forum were pointless.

You can share your problem on thread https://bitcointalk.org/index.php?topic=333552 or you could send personal message to : Cloudbet

Please don't ego, you must could cooperative to solve that.

I asked in support from Lorena. She is at least very strange human. She said that money (43+ mbtc) was returned and said my balance is 0.0008111.
I don't know how she works in support with her head.

[SeedLotto]

Why would cloudbet give a fuck about your 0.2 mbtc or whatever they got thousands of btc
Evolutions buggy software is to blame not cloudbet

[Yabes]

Lorena in support said - clear your cache. I asked her to check my balance and she said 0.0008111 - so wtf did she say to clear cache???

You forgot about this one. Did you know how to clear your cache or cookies?

I've 2 way to make it.
1. You can clear all your history browser, then you can go to revisit clouldbet
2. Or you can push button F12 on your keyboard (make sure you push F12 on site couldbet) , Go to Application > Click Cookies > then click righ on https of clouldbet > click clear. So there you go to relogin to the website.

Lemme know if it's work and solved.

[stacfvaedykz966]

Lorena in support said - clear your cache. I asked her to check my balance and she said 0.0008111 - so wtf did she say to clear cache???

You forgot about this one. Did you know how to clear your cache or cookies?

I've 2 way to make it.
1. You can clear all your history browser, then you can go to revisit clouldbet
2. Or you can push button F12 on your keyboard (make sure you push F12 on site couldbet) , Go to Application > Click Cookies > then click righ on https of clouldbet > click clear. So there you go to relogin to the website.

Lemme know if it's work and solved.

This does not work. Local cache can not affect on the information in their database. That why asked Lorena to check my balance directly in their database. Even if I clear cache million times - this will not change absolutely nothing! She could also advise me to restart computer with the same result.

[Yabes]

Seems like you did not care about that, so keep that as you want.

Clear cache & cookies and restart your computer is different things.

If you want to post scam accusations, please follows format : https://bitcointalk.org/index.php?topic=260073.0

[stacfvaedykz966]

Seems like you did not care about that, so keep that as you want.

Clear cache & cookies and restart your computer is different things.

If you want to post scam accusations, please follows format : https://bitcointalk.org/index.php?topic=260073.0

Thank you for advice. But I still hope that they will find their error where my money lost and reply here.
But for now they just keep silence and I think they stole my money.

[shazde]

They are,not answer yet?

[Questat]

Gather all your evidences and properly post it in the OP and be specific on what you really need.
Evidence is what the community is looking here and you'll get the support if they evaluate the evidence and they see you are getting scam here.

AFAIR, there are already number of scam accusations about this site, but the good thing is they were able to answer and solve the problem.
hopefully you'll get the solution soon, but please follow my advice.

[Cloudbet]

CLOUDBET STOLE MY MONEY and fully ignores me from 13th March.

I made bet at Auto Roulette 21.7+21.7 mbtc.
Then they wrote - Your bet was not placed. Your balance will be updated soon.
This bet WON of course.
Then I tried another little bet about 0.2 mbtc. Again the same shit - Your bet was not placed. Your balance will be updated soon.

I moved to another roulette and what do I see? - My balance - 0.0008111.
Lorena in support said - clear your cache. I asked her to check my balance and she said 0.0008111 - so wtf did she say to clear cache???

Ok then I wrote here in forum to Cloudbet represantative. But he ignores me from 13 March.

They just stole my money. IS THIS NORMAL???

Here is the link to screenshots - https://www.sendspace.com/filegroup/EwYxCzzYbdF2SexFcZhYl7jSDjMYOVI%2F

Hi stacfvaedykz966,

I will look into this now and do my best to find a resolution. I have forwarded the details from your PM to our Customer Support team.

As pointed out above, we make every effort to resolve issues on the forum. Sorry for the delay in responding.

[stacfvaedykz966]

CLOUDBET STOLE MY MONEY and fully ignores me from 13th March.

I made bet at Auto Roulette 21.7+21.7 mbtc.
Then they wrote - Your bet was not placed. Your balance will be updated soon.
This bet WON of course.
Then I tried another little bet about 0.2 mbtc. Again the same shit - Your bet was not placed. Your balance will be updated soon.

I moved to another roulette and what do I see? - My balance - 0.0008111.
Lorena in support said - clear your cache. I asked her to check my balance and she said 0.0008111 - so wtf did she say to clear cache???

Ok then I wrote here in forum to Cloudbet represantative. But he ignores me from 13 March.

They just stole my money. IS THIS NORMAL???

Here is the link to screenshots - https://www.sendspace.com/filegroup/EwYxCzzYbdF2SexFcZhYl7jSDjMYOVI%2F

Hi stacfvaedykz966,

I will look into this now and do my best to find a resolution. Please send a PM with your Cloudbet username and the details of the game played and dates/times of the issue you experienced.

As pointed out above, we make every effort to resolve issues on the forum.

Hi Cloudbet. I sent you PM several days ago but you did not read it.

https://imgur.com/a/0zCYDtm - here are time and round IDs

[Cloudbet]

Hi stacfvaedykz966,

After escalating the issue it is clear there was an error with the casino provider and you have received a full refund.

Apologies for the delays in getting this sorted and the frustration that caused.

[stacfvaedykz966]

Yes that's true. Cloudbet site refunded the lost amount of money.
Bad to see that they did not accept my winning bet and I lost 21 mbtc winning.

Anyway thanks to Cloudbet representative for solving this tech error.

[Cloudbet]

Yes that's true. Cloudbet site refunded the lost amount of money.
Bad to see that they did not accept my winning bet and I lost 21 mbtc winning.

Anyway thanks to Cloudbet representative for solving this tech error.

Glad to have been able to sort this out for you, and thanks for marking the ticket as resolved.