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Author Topic: Missing Liberty Reserve to Mt. Gox deposit, going on 36 hours.  (Read 603 times)
claclaclacla73
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November 20, 2011, 01:22:15 AM
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Hello, some people have advised that this is the best way to get a response from Mt.Gox, so here goes.

I deposited some money on friday morning EST from LR into MG, it has yet to be credited. I did teh service request, was responded to last night, they said it would be credited shortly, shortly has turned into 24 hours from last contact. I've already incurred in a penalty, as this was payment for a debt. All told, i've been waiting for 36 hours for the deposit...

help!
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btc_artist
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November 20, 2011, 05:17:14 AM
 #2

I would get in touch with Mt Gox service again.  Sorry I don't have more to offer.

BTC: 1CDCLDBHbAzHyYUkk1wYHPYmrtDZNhk8zf
LTC: LMS7SqZJnqzxo76iDSEua33WCyYZdjaQoE
demkd
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November 20, 2011, 12:38:31 PM
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And today no one can deposit bitcoins to mt.gox account.
Something really wrong with their payment system.
claclaclacla73
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November 21, 2011, 02:34:23 AM
 #4

well, i got a PM here and a response on my ticket, but this, to me, is not an acceptable response after more than 60 hours:

    "We apologize for the delay. Your deposit is still pending and as soon as it is processed by our system, it will be credited to your account. We will notify you when it is completed."

This is the same thing I was told yesterday Friday night. :-/

Honestly I am very put off by the entire situation, if by tomorrow morning the account still isn't credited i'll have to seriously reconsider doing further business with Mt.Gox. Sucks, as their trade volume is far more favorable than TradeHill's.
Mt.Gox_Natalie
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November 21, 2011, 08:20:49 AM
 #5

Hello,

Sorry for the delay. Our developer has been working to address the issues of Bitcoin and Liberty Reserve delays and they have now been resolved.  Both deposits have now gone through and if you are still missing any deposits, please feel free to contact us at the Support Desk https://support.mtgox.com/ and we will be happy to assist you. 
btc_artist
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November 21, 2011, 03:35:15 PM
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Hello,

Sorry for the delay. Our developer has been working to address the issues of Bitcoin and Liberty Reserve delays and they have now been resolved.  Both deposits have now gone through and if you are still missing any deposits, please feel free to contact us at the Support Desk https://support.mtgox.com/ and we will be happy to assist you. 
Reasonable explanation, but it might be a good idea to keep customers more up-to-date?

BTC: 1CDCLDBHbAzHyYUkk1wYHPYmrtDZNhk8zf
LTC: LMS7SqZJnqzxo76iDSEua33WCyYZdjaQoE
claclaclacla73
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November 21, 2011, 03:41:41 PM
 #7

Thank you!

Just out of curiosity, is the same problem going on with the codes??? I'd be more than happy to continue doing business with you guys if the codes are sitll instantaneous :-)
element51
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November 21, 2011, 10:05:11 PM
 #8

good to know....
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