have they ever worked with that controller?
Yes, they worked with these controller, but no any more, not recognized.
Have you ever had other Avalon gear working with that controller?
Yes, i have two more Avalon with this same controller, and they work fine.
Can you find the controller in a browser?
Raspberry Pi 3 B with openWRT+ cgminer
https://imgur.com/BYCjRv3https://imgur.com/l76sKl0https://imgur.com/yaRHB66